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Performance-Based Evaluation Tools and Techniques to Measure the Impact of Training

ISBN-10: 1118104080

ISBN-13: 9781118104088

Edition: 2002

Authors: Judith Hale

List price: $101.95
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Description:

If you are an experienced trainer, an instructional designer, a specialist in performance improvement, or a manager responsible for learning and performance, Performance-Based Evaluation . . . offers you the proven tools and information to evaluate programs and people performance. Filled with real-world examples, this practical resource will help you to determine what to do and (just as important) what not to do. Performance-Based Evaluation contains a wealth of information including: Suggestions on how to measure both hard and soft skills Guidance on measuring required and mandated programs Ideas for measuring elective training and employee relations programs Procedures for comparing different delivery systems Information on how to sample people and documents Tips for both collecting data and information on analyzing data using descriptive and inferential statistics In addition, the book includes a CD-ROM with customizable and reproducible job aids, charts, and exercises.
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Book details

List price: $101.95
Copyright year: 2002
Publisher: John Wiley & Sons, Incorporated
Publication date: 3/11/2011
Binding: Paperback
Pages: 320
Size: 8.25" wide x 11.00" long x 0.75" tall
Weight: 1.540
Language: English

List of Exhibits, Tables, and Figures
CD-ROM Contents
Preface
Introduction
Evaluation as a Strategy
The Business Model
Planning and Strategy
Customers and Customer Relationships
Product Portfolio
Vendors, Contractors, and Off-the-Shelf Programs
Missteps
Tips and Techniques
Summary
Where to Learn More
Why Measure Effectiveness and Efficiency
Effectiveness and Efficiency
Missteps
Tips and Techniques
Summary
Where to Learn More
Note
How to Measure Effectiveness
External Measures
Missteps
Tips and Techniques
Summary
Where to Learn More
How to Measure Efficiency
Internal Measures
Cost Drivers
Formative Evaluation
How to Find Internal Measures
Missteps
Tips and Techniques
Summary
Where to Learn More
Note
How to Measure Hard and Soft Skills
Skills and Requirements
Hard and Soft Skills
Performance System
Domain and Level
Context
Variance
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
How to Measure Required and Mandated Programs
Required Training
Required Training Measures
Proficiency and the Role of Training
Mandated Training
Missteps
Tips and Techniques
Summary
Where to Learn More
How to Measure Elective Training and Employee Relations Programs
Elective Training
Human Resource Sponsored Programs
Management Sponsored or Championed Programs
Programs Based on a Perceived Need
Measuring Probability of Adoption and Long-Term Change
Programs That Inform
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
How to Evaluate Delivery Alternatives
The Driver
The Criteria
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
How to Sample People and Documents
Measurement Plan
Precision and Cost
Population and Sampling
Missteps
Tips and Techniques
Summary
Where to Learn More
How to Collect Data
Interviews
Group Data-Gathering Processes
Group Dynamics
Direct Observations
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
How to Analyze Data Using Descriptive Statistics
Quantitative and Qualitative Data
Surveys
Nominal Group Data
Critical-Incident Questions
Group Dynamics
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
How to Analyze Data Using Inferential Statistics
Inferential Statistics
Correlations
Comparing Results with Expectations
Pre- and Post-Comparisons
Missteps
Tips and Techniques
Summary
Where to Learn More
Notes
Index
About the Author
How to Use the CD-ROM