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Baldrige User's Guide Organization Diagnosis, Design, and Transformation

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ISBN-10: 1118101480

ISBN-13: 9781118101483

Edition: 5th 2011

Authors: John Latham, John Vinyard

List price: $78.95
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Description:

"I wholeheartedly endorse "The Baldrige User's Guide" written extremely well by John Latham and John Vinyard. They have taken a systems approach and have provided a visual version of the Baldrige Criteria and made it simple enough for even beginners to understand. We have used this book as a guide in driving Business Excellence in our organization. I recommend this book to every manager who is committed to organizational excellence. A must on every desktop."G. Jagannathan, Executive Vice President, Global Head of Business Excellence, and Leadership and Governance Process DesignTata Consultancy Services Limited"Infosys has used the Baldrige Criteria as a business model and improvement…    
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Book details

List price: $78.95
Edition: 5th
Copyright year: 2011
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/17/2011
Binding: Paperback
Pages: 644
Size: 8.50" wide x 11.00" long x 1.25" tall
Weight: 3.432
Language: English

Forewords
Preface
Design Concepts
Organization Context
Organizational Environment (P.1a)
Organizational Relationships (P.1b)
Competitive Environment (P.2a)
Strategic Context (P.2b)
Performance Improvement System (P.2c)
Organization Systems
Vision, Values, and Mission (1.1a)
Communication and Organizational Performance (1.1b)
Organizational Governance (1.2a)
Legal and Ethical Behavior (1.2b)
Societal Responsibilities and Support of Key Communities (1.2c)
Strategy Development Process (2.1a)
Strategic Objectives (2.1b)
Action Plan Development and Deployment (2.2a)
Performance Projection (2.2b)
Customer Listening (3.1a)
Determination of Customer Satisfaction and. Engagement (3.1b)
Product Offerings and Customer Support (3.2a)
Building Customer Relationships (3.2b)
Performance Measurement (4.1a)
Performance Analysis and Review (4.1b)
Performance Improvement (4.1c)
Data, Information, and Knowledge Management (4.2a)
Management of Information Resources and Technology (4.2b)
Workforce Capability and Capacity (5.1a)
Workforce Climate (5.1b)
Workforce Performance (5.2a)
Assessment of Workforce Engagement (5.2b)
Workforce and Leader Development (5.2c)
Work System Design (6.1a)
Work System Management (6.1b)
Emergency Readiness (6.1c)
Work Process Design (6.2a)
Work Process Management (6.2b)
Organization Scorecard
Customer-Focused Product and Process Results (7.1a)
Operational Process Effectiveness Results (7.1b)
Strategy Implementation Results (7.1c)
Customer-Focused Results (7.2a)
Workforce Results (7.3a)
Leadership, Governance and Societal Responsibility Results (7.4a)
Financial and Market Results (7.5a)
The Path to Performance Excellence
Organization Diagnosis
Leadership and Management System Design
Leading Organization Transformation
Glossary
References