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| Preface | |
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| Introduction to JMP | |
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| statistical Thinking Concepts | |
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| Need for Business improvement | |
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| Today's Business Realities and the Need to Improve | |
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| We Now Have Two Jobs: A Model for Business Improvement | |
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| New Management Approaches Require Statistical Thinking | |
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| Principles of Statistical Thinking | |
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| Applications of Statistical Thinking | |
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| Summary | |
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| Notes | |
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| Statistical Thinking Strategy | |
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| Case Study: The Effect of Advertising on Sales | |
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| Case Study: Improvement of a Soccer Team's Performance | |
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| Statistical Thinking Strategy | |
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| Context of Statistical Thinking: Statistics Discipline as a System | |
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| Variation in Business Processes | |
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| Synergy between Data and Subject Matter Knowledge | |
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| Dynamic Nature of Business Processes | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Understanding Business Processes | |
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| Examples of Business Processes | |
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| SIPOC Model for Processes | |
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| Identifying Business Processes | |
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| Analysis of Business Processes | |
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| Systems of Processes | |
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| Measurement Process | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Statistical Engineering: Frameworks and Basic Tools | |
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| Statistical Engineering: Tactics to Deploy Statistical Thinking | |
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| Statistical Engineering | |
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| Case Study: Reducing Resin Output Variation | |
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| Case Study: Reducing Telephone Waiting Time at a Bank | |
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| Basic Process Improvement Framework | |
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| Case Study: Resolving Customer Complaints of Baby Wipe Flushability | |
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| Case Study: The Realized Revenue Fiasco | |
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| Basic Problem-Solving Framework | |
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| DMAIC Framework | |
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| DMAIC Case Study: Newspaper Accuracy | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Process improvement and Problem-Solving Tools | |
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| Stratification | |
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| Data Collection Tools | |
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| Basic Graphical Analysis Tools | |
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| Knowledge-Based Tools | |
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| Process Stability and Capability Tools | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Formal Statistical Methods | |
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| Building and Using Models | |
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| Examples of Business Models | |
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| Types and Uses of Models | |
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| Regression Modeling Process | |
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| Building Models with One Predictor Variable | |
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| Building Models with Several Predictor Variables | |
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| Multicollinearity: Another Model Check | |
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| Some Limitations of Using Existing Data | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Using Process Experimentation to Build Models | |
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| Why Do We Need a Statistical Approach? | |
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| Examples of Process Experiments | |
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| Statistical Approach to Experimentation | |
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| Two-Factor Experiments: A Case Study | |
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| Three-Factor Experiments: A Case Study | |
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| Larger Experiments | |
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| Blocking, Randomization, and Center Points | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Applications of Statistical Inference Tools | |
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| Examples of Statistical Inference Tools | |
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| Process of Applying Statistical Inference | |
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| Statistical Confidence and Prediction Intervals | |
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| Statistical Hypothesis Tests | |
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| Tests for Continuous Data | |
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| Test for Discrete Data: Comparing Two or More Proportions | |
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| Test for Regression Analysis: Test on a Regression Coefficient | |
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| Sample Size Formulas | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Underlying Theory of Statistical inference | |
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| Applications of the Theory | |
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| Theoretical Framework of Statistical Inference | |
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| Types of Data | |
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| Probability Distributions | |
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| Sampling Distributions | |
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| Linear Combinations | |
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| Transformations | |
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| Summary | |
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| Project Update | |
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| Notes | |
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| Summary and Path Forward | |
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| A Personal Case Study by Tom Pohlen | |
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| Review of the Statistical Thinking Approach | |
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| Text Summary | |
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| Potential Next Steps to Deeper Understanding of Statistical Thinking | |
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| Project Summary and Debriefing | |
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| Notes | |
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| Effective Teamwork | |
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| Presentations and Report Writing | |
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| More on Surveys | |
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| More on Regression | |
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| More on Design of Experiments | |
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| More on inference Tools | |
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| More on Probability Distributions | |
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| Process Design (Reengineering) | |
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| t Critical Values | |
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| Standard Normal Probabilities (Cumulative z Curve Areas) | |
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| Index | |