Supervision in the Hospitality Industry
Edition: 7th 2012
List price: $115.95
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Description: Supervision in the Hospitality Industry: Leading Human Resources, 7th Edition focuses on the different roles of employees from beginning leaders, newly promoted supervisor, or anyone planning a career in the hospitality field. The text is enhanced from previous issues with more industry examples and the addition of key word definitions. It offers several new chapters on topics such as supervisors as leaders; goal setting; supervisory communication; suggestions for improving communications and social media communications; drivers of diversity; multiculturalism; social media recruiting; hiring suggestions; evaluating on-the-job performance and performance improvement; behaviors of leaders; team building; teaching methods for training; causes of conflict in the workplace; critical thinking example and question on discipline; supervising employees; supervisors delegating; and common mistakes in delegating.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $115.95
Copyright year: 2012
Publisher: John Wiley & Sons, Incorporated
Publication date: 12/6/2011
Size: 7.75" wide x 9.25" long x 1.50" tall
|The Supervisor as Manager|
|The Supervisor as Leader|
|Planning, Organizing, and Goal Setting|
|Equal Opportunity, Diversity, Recruitment, and Performance Standards|
|Equal Opportunity Laws and Diversity|
|Recruitment, Selection, and Orientation|
|Creating a Positive Work Environment|
|Supervising Teams, Teambuilding, and Coaching|
|Employee Training and Development|
|Conflict Management, Resolution, and Prevention|
|Maintaining High Performance|
|Decision Making and Control|