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Concepts in Enterprise Resource Planning

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ISBN-10: 1111820392

ISBN-13: 9781111820398

Edition: 4th 2013 (Revised)

Authors: Bret Wagner, Ellen Monk

List price: $110.95
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Book details

List price: $110.95
Edition: 4th
Copyright year: 2013
Publisher: Course Technology
Publication date: 7/27/2012
Binding: Paperback
Pages: 272
Size: 7.25" wide x 9.25" long x 0.50" tall
Weight: 1.144
Language: English

Dr. Bret Wagner is associate professor and director of Western Michigan University's Integrated Supply Matrix Management program. Dr. Wagner received his Ph.D. in Operations Management from Michigan State University and has published a number of articles on topics in production planning and scheduling. He has been involved in the integration of ERP software into business curriculum since 1998.

Ellen F. Monk has been teaching Information Systems at the Lerner College of Business and Economics at the University of Delaware since 1989. Prior to her teaching career, Dr. Monk worked as a chemical engineer for Engelhard Industries and W. R. Grace and Co.'s Davison Chemical Division. She has a B.S. degree in chemical engineering, an MBA, and a Ph.D. in MIS.

Business Functions and Business Processes
Functional Areas and Business Processes
Functional Areas of Operation
Business Processes
Functional Areas and Business Processes of a Very Small Business
Marketing and Sales
Supply Chain Management
Accounting and Finance
Human Resources
Functional Area Information Systems
Marketing and Sales
Supply Chain Management
Accounting and Finance
Human Resources
Chapter Summary
Key Terms
For Further Study and Research
The Development of Enterprise Resource Planning Systems
The Evolution of Information Systems
Computer Hardware and Software Development
Early Attempts to Share Resources
The Manufacturing Roots of ERP
Management's Impetus to Adopt ERP
ERP Software Emerges: SAP and R/3
SAP Begins Developing Software Modules
New Directions in ERP
SAP ERP Software Implementation
Features of SAP ERP
ERP for Midsized and Smaller Companies
Responses of the Software to the Changing Market
Choosing Consultants and Vendors
The Significance and Benefits of ERP Software and Systems
Questions About ERP
How Much Does an ERP System Cost?
Should Every Business Buy an ERP Package?
Is ERP Software Inflexible?
What Return Can a Company Expect from Its ERP Investment?
How Long Does It Take to See a Return on an ERP Investment?
Why Do Some Companies Have More Success with ERP Than Others
The Continuing Evolution of ERP
Chapter Summary
Key Terms
For Further Study and Research
Marketing Information Systems and the Sales Order Process
Overview of Fitter Snacker
Problems with Fitter Snacker's Sales Process
Sales Quotations and Orders
Order Filling
Accounting and Invoicing
Payment and Returns
Sales and Distribution in ERP
Presales Activities
Sales Order Processing
Inventory Sourcing
A Standard Order in SAP ERP
Taking an Order in SAP ERP
Discount Pricing in SAP ERP
Integration of Sales and Accounting
Customer Relationship Management (CRM)
Core CRM Activities
SAP's CRM Software
The Benefits of CRM
Chapter Summary
Key Terms
For Further Study and Research
Production and Supply Chain Management Information Systems
Production Overview
Fitter's Manufacturing Process
Fitter's Production Sequence
Fitter's Production Problems
Communication Problems
Inventory Problems
Accounting and Purchasing Problems
Exercise 4.1
The Production Planning Process
The SAP ERP Approach to Production Planning
Sales Forecasting
Exercise 4.2
Sales and Operations Planning
Sales and Operations Planning in SAP ERP
Disaggregating the Sales and Operations Plan in SAP ERP
Exercise 4.3
Demand Management
Exercise 4.4
Materials Requirements Planning (MRP)
Bill of Material
Lead Times and Lot Sizing
Exercise 4.5
Exercise 4.6
Materials Requirements Planning in SAP ERP
Detailed Scheduling
Providing Production Data to Accounting
Exercise 4.7
ERP and Suppliers
The Traditional Supply Chain
The Measures of Success
Exercise 4.8
Chapter Summary
Key Terms
For Further Study and Research
Accounting in ERP Systems
Accounting Activities
Using ERP for Accounting Information
Operational Decision-Making Problem: Credit Management
Industrial Credit Management
Fitter's Credit Management Procedures
Credit Management in SAP ERP
Exercise 5.1
Product Profitability Analysis
Inconsistent Record Keeping
Inaccurate Inventory Costing Systems
Inventory Cost Accounting Background
ERP and Inventory Cost Accounting
Product Costing Example
Exercise 5.2
Product Cost Analysis in SAP ERP
Activity-Based Costing and ERP
Problems Consolidating Data from Subsidiaries
Currency Translation
Intercompany Transactions
Management Reporting with ERP Systems
Data Flows in ERP Systems
Document Flow for Customer Service
Built-In Management-Reporting and Analysis Tools
The Enron Collapse
Outcome of the Enron Scandal
Key Features of the Sarbanes-Oxley Act of 2002
Implications of the Sarbanes-Oxley Act for ERP Systems
User Authorizations
Tolerance Groups
Financial Transparency
Exercise 5.3
Trends in Financial Reporting-XBRL
Chapter Summary
Key Terms
For Further Study and Research
Human Resources Processes with ERP
Problems with Fitter's Human Resources Processes
Recruiting Process
The Interviewing and Hiring Process
Human Resources Duties After Hiring
Human Resources with ERP Software
Advanced SAP ERP Human Resources Features
Time Management
Payroll Processing
Travel Management
Training and Development Coordination
Additional Human Resources Features of SAP ERP
Mobile Time Management
Management of Family and Medical Leave
Management of Domestic Partner Benefits
Administration of Long-Term Incentives
Personnel Cost Planning
Management and Payroll for Global Employees
Management by Objectives
Chapter Summary
Key Terms
For Further Study and Research
Process Modeling, Process Improvement, and ERP Implementation
Process Modeling
Flowcharting Process Models
Fitter Expense-Reporting Process
Exercise 7.1
Extensions of Process Mapping
Event Process Chain (EPC) Diagrams
Exercise 7.2
Process Improvement
Evaluating Process Improvement Prior to Implementation
ERP Workflow Tools
Implementing ERP Systems
ERP System Costs and Benefits
Implementation and Change Management
Implementation Tools
System Landscape Concept
Chapter Summary
Key Terms
For Further Study and Research
RFRO, Business Intelligence (BI), Mobile Computing, and the Cloud
Radio Frequency Identification (RFID) Technology
Business Intelligence/Business Analytics
In-Memory Computing
Mobile Computing
From Internet-Enabled to Cloud Computing
SAP and the Internet
NetWeaver Tools and Capabilities
NetWeaver at Work for Fitter
Exercise 8.1
SaaS: Software as a Service
SAP Business ByDesign
Advantages of Using SaaS
Disadvantages of Using SaaS
Exercise 8.2
Option 1: Buying Computers and Software Rights for an ERP System
Option 2: Using an SaaS Provider to Deliver ERP Software
Calculate the NPV and Make a Recommendation
Chapter Summary
Key Terms
For Further Study and Research