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Preface | |
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Business Functions and Business Processes | |
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Functional Areas and Business Processes | |
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Functional Areas of Operation | |
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Business Processes | |
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Functional Areas and Business Processes of a Very Small Business | |
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Marketing and Sales | |
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Supply Chain Management | |
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Accounting and Finance | |
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Human Resources | |
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Functional Area Information Systems | |
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Marketing and Sales | |
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Supply Chain Management | |
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Accounting and Finance | |
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Human Resources | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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The Development of Enterprise Resource Planning Systems | |
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The Evolution of Information Systems | |
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Computer Hardware and Software Development | |
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Early Attempts to Share Resources | |
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The Manufacturing Roots of ERP | |
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Management's Impetus to Adopt ERP | |
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ERP Software Emerges: SAP and R/3 | |
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SAP Begins Developing Software Modules | |
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SAP R/3 | |
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New Directions in ERP | |
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PeopleSoft | |
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Oracle | |
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SAP ERP | |
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SAP ERP Software Implementation | |
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Features of SAP ERP | |
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ERP for Midsized and Smaller Companies | |
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Responses of the Software to the Changing Market | |
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Choosing Consultants and Vendors | |
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The Significance and Benefits of ERP Software and Systems | |
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Questions About ERP | |
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How Much Does an ERP System Cost? | |
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Should Every Business Buy an ERP Package? | |
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Is ERP Software Inflexible? | |
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What Return Can a Company Expect from Its ERP Investment? | |
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How Long Does It Take to See a Return on an ERP Investment? | |
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Why Do Some Companies Have More Success with ERP Than Others | |
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The Continuing Evolution of ERP | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Marketing Information Systems and the Sales Order Process | |
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Overview of Fitter Snacker | |
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Problems with Fitter Snacker's Sales Process | |
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Sales Quotations and Orders | |
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Order Filling | |
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Accounting and Invoicing | |
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Payment and Returns | |
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Sales and Distribution in ERP | |
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Presales Activities | |
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Sales Order Processing | |
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Inventory Sourcing | |
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Delivery | |
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Billing | |
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Payment | |
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A Standard Order in SAP ERP | |
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Taking an Order in SAP ERP | |
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Discount Pricing in SAP ERP | |
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Integration of Sales and Accounting | |
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Customer Relationship Management (CRM) | |
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Core CRM Activities | |
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SAP's CRM Software | |
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The Benefits of CRM | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Production and Supply Chain Management Information Systems | |
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Production Overview | |
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Fitter's Manufacturing Process | |
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Fitter's Production Sequence | |
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Fitter's Production Problems | |
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Communication Problems | |
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Inventory Problems | |
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Accounting and Purchasing Problems | |
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Exercise 4.1 | |
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The Production Planning Process | |
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The SAP ERP Approach to Production Planning | |
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Sales Forecasting | |
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Exercise 4.2 | |
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Sales and Operations Planning | |
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Sales and Operations Planning in SAP ERP | |
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Disaggregating the Sales and Operations Plan in SAP ERP | |
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Exercise 4.3 | |
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Demand Management | |
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Exercise 4.4 | |
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Materials Requirements Planning (MRP) | |
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Bill of Material | |
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Lead Times and Lot Sizing | |
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Exercise 4.5 | |
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Exercise 4.6 | |
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Materials Requirements Planning in SAP ERP | |
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Detailed Scheduling | |
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Providing Production Data to Accounting | |
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Exercise 4.7 | |
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ERP and Suppliers | |
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The Traditional Supply Chain | |
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EDI and ERP | |
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The Measures of Success | |
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Exercise 4.8 | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Accounting in ERP Systems | |
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Accounting Activities | |
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Using ERP for Accounting Information | |
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Operational Decision-Making Problem: Credit Management | |
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Industrial Credit Management | |
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Fitter's Credit Management Procedures | |
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Credit Management in SAP ERP | |
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Exercise 5.1 | |
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Product Profitability Analysis | |
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Inconsistent Record Keeping | |
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Inaccurate Inventory Costing Systems | |
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Inventory Cost Accounting Background | |
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ERP and Inventory Cost Accounting | |
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Product Costing Example | |
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Exercise 5.2 | |
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Product Cost Analysis in SAP ERP | |
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Activity-Based Costing and ERP | |
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Problems Consolidating Data from Subsidiaries | |
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Currency Translation | |
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Intercompany Transactions | |
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Management Reporting with ERP Systems | |
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Data Flows in ERP Systems | |
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Document Flow for Customer Service | |
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Built-In Management-Reporting and Analysis Tools | |
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The Enron Collapse | |
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Outcome of the Enron Scandal | |
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Key Features of the Sarbanes-Oxley Act of 2002 | |
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Implications of the Sarbanes-Oxley Act for ERP Systems | |
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Archiving | |
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User Authorizations | |
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Tolerance Groups | |
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Financial Transparency | |
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Exercise 5.3 | |
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Trends in Financial Reporting-XBRL | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Human Resources Processes with ERP | |
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Problems with Fitter's Human Resources Processes | |
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Recruiting Process | |
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The Interviewing and Hiring Process | |
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Human Resources Duties After Hiring | |
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Human Resources with ERP Software | |
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Advanced SAP ERP Human Resources Features | |
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Time Management | |
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Payroll Processing | |
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Travel Management | |
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Training and Development Coordination | |
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Additional Human Resources Features of SAP ERP | |
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Mobile Time Management | |
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Management of Family and Medical Leave | |
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Management of Domestic Partner Benefits | |
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Administration of Long-Term Incentives | |
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Personnel Cost Planning | |
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Management and Payroll for Global Employees | |
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Management by Objectives | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Process Modeling, Process Improvement, and ERP Implementation | |
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Process Modeling | |
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Flowcharting Process Models | |
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Fitter Expense-Reporting Process | |
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Exercise 7.1 | |
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Extensions of Process Mapping | |
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Event Process Chain (EPC) Diagrams | |
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Exercise 7.2 | |
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Process Improvement | |
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Evaluating Process Improvement Prior to Implementation | |
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ERP Workflow Tools | |
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Implementing ERP Systems | |
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ERP System Costs and Benefits | |
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Implementation and Change Management | |
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Implementation Tools | |
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System Landscape Concept | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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RFRO, Business Intelligence (BI), Mobile Computing, and the Cloud | |
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Radio Frequency Identification (RFID) Technology | |
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Business Intelligence/Business Analytics | |
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In-Memory Computing | |
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Mobile Computing | |
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From Internet-Enabled to Cloud Computing | |
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SAP and the Internet | |
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NetWeaver | |
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NetWeaver Tools and Capabilities | |
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NetWeaver at Work for Fitter | |
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Exercise 8.1 | |
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SaaS: Software as a Service | |
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SAP Business ByDesign | |
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Advantages of Using SaaS | |
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Disadvantages of Using SaaS | |
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Exercise 8.2 | |
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Option 1: Buying Computers and Software Rights for an ERP System | |
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Option 2: Using an SaaS Provider to Deliver ERP Software | |
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Calculate the NPV and Make a Recommendation | |
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Chapter Summary | |
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Key Terms | |
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Exercises | |
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For Further Study and Research | |
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Glossary | |
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Index | |