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Without Reservations How a Family Root Beer Stand Grew into a Global Hotel Company

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ISBN-10: 0983303347

ISBN-13: 9780983303343

Edition: N/A

Authors: J. W. Marriott, Kathi Ann Brown

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Description:

In "Without Reservations," global business leader and hotel industry icon J.W. "Bill" Marriott, Jr., shares both the story of and the recipe for the success of Marriott International, one of the worlds leading hotel companies. The company began with one family-run root beer stand and grew over eight decades, through his leadership, into a global corporation that is widely respected for the business it does and the way it does business. In 1964, on the eve of being named president of the company, Marriotts father, founder and then-CEO J. Willard Marriott, Sr., tucked a letter in his 32-year-old sons desk drawer. The letter contained insights and guideposts that proved invaluable as Bill Jr., blazed the trail not only for his company, but for the hospitality industry as well. The letter, printed in this book, provides timeless advice for any person in any business who aims to achieve success. "Without Reservations" is a compilation of engaging stories that takes the reader behind the scenes as events and decisions unfold.
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Book details

Publisher: Luxury Custom Publishing
Publication date: 10/1/2013
Binding: Paperback
Pages: 192
Size: 6.00" wide x 8.75" long x 0.75" tall
Weight: 0.748
Language: English

Introduction
Put People First
Pay It Forward
He Who Listens Well Learns More
All for One, One for All
Pursue Excellence
The Benefits of Being a Hands-On Manager
Devilish Details, Heavenly Results
Decide to Decide
Embrace Change
Preserve Order Amid Change
Preserve Change Amid Order
Act with Integrity
Check Your Ego at the Door
Listen to Your Heart - and Don't Waste Time on Regret
Serve Our World
Not-So-Random Acts of Kindness
Why the Journey Is the Reward
Afterword
M-A-R-R-I-O-T-T (My Recipe for Success)
Marriott Milestones
Index