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Foreword | |
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Introduction: The New Reality | |
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Would You Let You Take Care of You? | |
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Operate Efficiently | |
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Driving Performance | |
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Fixing things that seem out of our control | |
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Using a systematic approach | |
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Determining top priorities | |
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Aligning Goals and Metrics | |
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Choosing and weighting goals | |
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Tracking results to goals | |
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Forecasting for efficient flow | |
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Driving Efficient Flow | |
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Diagnosing flow challenges | |
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Three best practices for redesigning flow | |
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Addressing boarding problems in the ED | |
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Communicate Effectively | |
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Advanced Communication Tools | |
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Using AIDET� for effective communication | |
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Best practices for Hourly Rounding� | |
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Post-visit phone calls: The best four minutes in healthcare | |
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Skills Validation and Verification | |
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Using simulated skills labs | |
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Taking leader rounding to the next level | |
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Validating with post-visit phone calls | |
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Leading in a New Era | |
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Coaching for Performance | |
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Addressing staff resistance | |
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Tracking performance with objective metrics | |
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Holding monthly supervisory meetings | |
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Collaborate Consistently | |
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Driving Collaboration within the ED | |
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Taking stakeholder meetings to the next level | |
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Rounding on internal customers | |
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Using a hospital support card | |
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Pre-shift huddles | |
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Conducting peer interviews for consistent onboarding | |
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Driving Collaboration within the Hospital | |
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Strategies for engaging physicians | |
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Collaborating with hospitalists for patient safety | |
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Using stakeholder meetings to define and track progress | |
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Establishing transition orders for admitted patients | |
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Driving Collaboration within the Community | |
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Assessing and treating super users | |
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Best practices in treating true drug seekers | |
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Implementing an effective chronic pain policy | |
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Embracing Change: Have a Great Day Every Day | |
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Acknowledgments | |
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Additional Recommended Reading: Articles by Interest Area | |
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Bibliography | |
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Resources | |
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About the Authors | |