E-Mail How to Write and Manage E-Mail in the Workplace

ISBN-10: 096374559X

ISBN-13: 9780963745590

Edition: N/A

Authors: Janis Fisher Chan

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In today's fast-paced, competitive business environment, we all need to communicate clearly and use our time productively. E-Mail: A Write It Well Guide is a user-friendly book that's filled with ideas, guidelines, tips, and tools. You'll discover how to write professional e-mail that gets results, make better use of your e-mail time, and avoid problems that can be costly to you and your organization. The book includes questions and exercises to help you learn on your own, with your team, or with others in your organization. Book jacket.
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Book details

List price: $21.99
Publisher: Advanced Noospheric Systems
Publication date: 1/1/2008
Binding: Paperback
Pages: 168
Size: 7.25" wide x 9.00" long x 0.50" tall
Weight: 0.792
Language: English

Why This Book
Why We Use E-Mail
About This Book
Before You Begin
Think Before You Write
Plan Your Writing
Is E-Mail the Appropriate Choice for This Message?
What's My Purpose?
What's My Reader's Point of View?
What's the Most Important Message?
What Does My Reader Need to Know?
What's the Best Way to Organize the Information?
Write Out Your Message
Use E-Mail Templates
E-Mail and Hand-Held Devices
Instant Messaging
Apply What You've Learned
Launching Your Message
Read For Sense
Check the Tone
Make the E-Mail Easy to Read
Closings and Signatures
Sending Attachments
The Subject Line
Last But Not Least: Address the Message
Apply What You've Learned
Managing Your E-Mail
Quick Quiz
Reduce E-Mail Interruptions
Responding to Messages
Keeping Your Inbox Clean
Create an Electronic Filing System
Apply What You've Learned
Present a Professional Image
For a Seamless Style
Use Active Language
Use Plain English
Cut Out the Clutter
Use Specific Language
Strengthen Those Sentences
Watch Those Modifiers
Use Complete Sentences
Keep Sentences Short, Simple, and Focused
Make Sure That Subjects and Verbs Agree
Use Pronouns Correctly
Use Gender-Neutral Language
Punctuate Properly
Using Commas
Using Semicolons
Using Apostrophes
Using Dashes and Parentheses
Apply What You've Learned
Cautionary Tales
Quick Quiz
E-Mail Is a Public Medium
E-Mail Is Permanent
Your Organization Owns Your E-Mail
How Secure Is Secure?
E-Mail Landmines
Setting Up an E-Mail Policy
Apply What You've Learned
The Back of the Book
Learning More About Communicating in Writing
Learning More About Using E-Mail Software
A Quick Look at E-Mail Terminology
About the Author
About Write It Well
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