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Systems Thinking in the Public Sector

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ISBN-10: 0955008182

ISBN-13: 9780955008184

Edition: 2008

Authors: John Seddon

List price: $28.00
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Description:

The free market has become the accepted model for the public sector. Politicians on all sides compete to spread the gospel. And so, in the UK and elsewhere, there's been massive investment in public sector 'improvement', 'customer choice' has been increased and new targets have been set and refined. But our experience is that things haven't changed much. This is because governments have invested in the wrong things. Belief in targets, incentives and inspection; belief in economies of scale and shared back-office services; belief in 'deliverology... these are all wrong-headed ideas and yet they have underpinned this government's attempts to reform the public sector. John Seddon here dissects…    
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Book details

List price: $28.00
Copyright year: 2008
Publisher: Triarchy Press
Publication date: 11/4/2008
Binding: Paperback
Pages: 224
Size: 6.50" wide x 9.25" long x 0.55" tall
Weight: 0.880
Language: English