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| About the Authors | |
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| Acknowledgments | |
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| Foreword | |
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| Preface | |
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| Introduction: Conversation as a Tool for Transformation | |
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| Why This Conversation is So Challenging | |
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| Use the Power of Language to Unleash Capacity | |
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| Clarify the Conversation with Definitions | |
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| What You Can Gain from This Book | |
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| Write Your Own Definition | |
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| The Process behind This Book | |
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| How This Book is Organized | |
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| About the Organizations Involved in This Book | |
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| Some Questions and Answers about Cultural Competency | |
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| Practitioner Perspectives from Five Major Ethnic Communities | |
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| My Journey Is a Slow, Steady Awakening | |
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| Coming to Terms with "Double Consciousness" | |
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| Managing a Lingering Fear | |
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| White Privilege in the United States-A Historical Framework | |
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| Taking Responsibility for Privilege and Moving Beyond It | |
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| Think Beyond "Diversity" | |
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| Look for Signs of Critical Cultural Competency in Organizations | |
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| Translate Theory into Powerful Practices | |
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| Case Study: Three Dimensions of Critical Cultural Competency | |
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| Acknowledgments | |
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| Each Generation is Different | |
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| Asian and Pacific Islanders in America: A Demographic Overview | |
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| The Historical Context-Waves of Immigration and Prejudice | |
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| Community-Based Organizations Emerged | |
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| Implications for Capacity Building | |
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| Ike's Principles | |
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| Meaning Making Is the Challenge of Cultural Competency | |
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| My Personal Journey | |
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| The Impact of White Supremacy | |
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| The Continuing Legacy of Slavery | |
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| Learning from Clients | |
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| Beyond the "Right Way"-Making Meaning | |
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| Building Cultural Competency | |
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| Beyond Individual Relationships-The Systemic Level | |
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| Expanding the Vision | |
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| I Can Hear the Heartbeat of the Drum under the Surface of the Words We Speak | |
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| The Historical Landscape of Native America | |
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| More about the Historical Framework | |
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| My Process | |
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| Implications for Capacity Building | |
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| Why I Am Telling You about Giveaway | |
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| Changing the Conditions that Made Me Feel Unwelcome | |
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| The Reality of Colorism, Racism, and Classism | |
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| Key Differences to Remember | |
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| Additional Factors in the Consulting Engagement | |
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| The Primacy of Process: Creating San Francisco's Youth Commission | |
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| Key Aspects of Cultural Competency | |
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| Cultural Competency as Discovering Context | |
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| See Differences as Always Present | |
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| Discovering Differences | |
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| Locate Your Own Cultures | |
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| Understanding My Own Cultures | |
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| Develop Intimacy with the "Other" | |
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| See the Dominant Culture as One of Many | |
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| Discover the Influence of Geography | |
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| Look for Conflicting Cultural Norms | |
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| Look for Intersecting Identities | |
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| See Race as the Major Fault Line in the U.S. Context | |
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| Look for Historical Roots of Institutions | |
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| Cultural Competency as a Community Process | |
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| Start with Nonharming | |
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| Look for Signs of a Sustainable Process | |
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| Base Cultural Competency on Intention and Values | |
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| Notice Who Is in the Room-and Who Is Not | |
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| Core Values for Capacity Building | |
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| Self-Assessment in Three Parts | |
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| See Everyone as a Learner | |
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| The Power of Sitting | |
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| Honor Transparency and Trust | |
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| Be Willing to Wear Many Hats | |
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| Paying Attention to Culture: In My Coaching Context | |
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| Name the Elephants in the Room | |
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| Create a Shared Vocabulary | |
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| Fully Engage People in Processes That Affect Them | |
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| Practice Authentic Collaboration | |
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| Consider Creating an Identity Match | |
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| Investing Time in Identity Matching: Three Lessons | |
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| See the Pitfalls of Being an "Insider" | |
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| Make a Long-Term Commitment to Build Relationships | |
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| Bring Capacity Building to Executive Transitions | |
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| Leave Knowledge on the Ground, Supporting Sustainability | |
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| Cultural Competency as Changing Institutions | |
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| Wake Up to Privilege | |
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| The Privilege Continuum | |
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| Recognize and Extend Privilege | |
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| Understand the Types of Power | |
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| Challenge Conventional Beliefs about Power | |
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| Exercise Power Deliberately | |
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| Notice and Name the Various Forms of Oppression | |
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| Dealing with Power Differentials | |
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| Examine Systems and Structures | |
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| How Language Intersects with Power | |
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| Looking for Structural Racism | |
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| Match Individual Change with Institutional Change | |
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| Building Capacity for Advocacy: Eight Key Principles | |
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| Continuing the Conversation about Cultural Competency | |
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| Keep Asking Questions | |
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| Review Some Answers | |
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| Speak Your Vision of Justice | |
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| Resources | |
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| Key Terms for Cultural Competency | |
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| Capacity Building | |
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| Cultural Competency | |
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| Culture | |
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| Diversity | |
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| Inclusiveness | |
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| Internalized Oppression | |
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| Racial Equity | |
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| Structural Racism | |
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| White Privilege | |
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| Summary of Research Findings | |
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| How Does Cultural Competency Differ from Mainstream Practice, and Why Is It Important? | |
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| How Can Cultural Competency Be Applied in Practice? | |
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| What Are Long-Term Implications for the Capacity-Building Field? | |
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| Literature Review | |
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| Context for This Literature Review | |
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| Key Points | |
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| Effectiveness as a Matter of Cultural Competency | |
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| Community Building-Race, Cultural, History, and Power | |
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| Finding the Ways Forward | |
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| Cultural Grounding for Effective Nonprofit Support | |
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| Nonprofit Leadership and Diversity | |
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| Informing Practice, Making Change | |
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| Cultural Competency in Money Matters | |
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| Capacity-Building Strategies | |
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| Lessons from Other Arenas | |
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| Conclusion | |
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| Voices from the Field: Stories from Peer Dialogues | |
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| Matters of Time, Commitment, and Resources | |
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| Strategies for Matching Cultural Identity | |
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| Grounding the Capacity-Building Relationship | |
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| Honoring Culture, Transforming Dynamics | |
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| Place, Politics, and Past in Cultural Identity | |
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| Insider-Outsider Dynamics | |
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| Religion, Family, and Other Distinctions | |
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| Cultural Competency in Grantmaker Practice | |
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| Strategies for Dealing with Internalized Oppression and Structural Racism | |
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| Self-Assessment in Three Parts | |
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| Resource G: Bibliography | |
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| Notes | |
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| Index | |