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Human Interactions The Heart and Soul of Business Process Management

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ISBN-10: 0929652444

ISBN-13: 9780929652443

Edition: 2005

Authors: Keith Harrison-Broninski

List price: $39.95
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Despite advances in business automation over the past fifty years, the heart and soul of every organization is still its people--without whom the organization will stop dead in its tracks. Yet there is presently no complete way to manage the complex, continually changing work processes carried out by humans--and current work support technologies treat people as if they were cogs in a machine. Frankly, we need to do better.This landmark book combines insights drawn from biology, psychology, social systems theory, and learning theory with a deep understanding of business process analysis to form a complete theory of human work. It's about how we really work, and provides management and…    
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Book details

List price: $39.95
Copyright year: 2005
Publisher: Meghan-Kiffer Press
Binding: Hardcover
Pages: 304
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 0.880
Language: English