Process Innovation Reengineering Work Through Information Technology

ISBN-10: 0875843662

ISBN-13: 9780875843667

Edition: 1992

Authors: Thomas H. Davenport

List price: $45.00
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Book details

List price: $45.00
Copyright year: 1992
Publisher: Harvard Business Review Press
Publication date: 10/1/1992
Binding: Hardcover
Pages: 352
Size: 6.50" wide x 9.50" long x 1.50" tall
Weight: 1.584
Language: English

The Nature of Process Innovation
A Framework for Process Innovation
Selecting Processes for Innovation
Information Technology as an Enabler of Process Innovation
Processes and Information
Organizational and Human Resource Enablers of Process Change
Creating a Process Vision
Understanding and Improving Existing Processes
Designing and Implementing the New Process and Organization
The Implementation of Innovative Business Processes
Process Innovation and the Management of Organizational Change
Implementing Process Innovation with Information Technology
Innovation Strategies for Typical Process Types
Product and Service Development and Delivery Processes
Customer-Facing Processes
Management Processes
Summary and Conclusions
Appendix A: Companies Involved in the Research
Appendix B: The Origins of Process Innovation
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