Certified Manager of Quality/Organizational Excellence Handbook

Name: Certified Manager of Quality/Organizational Excellence Handbook
Price: 5.37 USD
Availability: InStock
ISBN: 9780873896788

ISBN-10: 0873896785

ISBN-13: 9780873896788

Edition: 3rd 2005

Authors: Russell T. Westcott

List price: $100.00

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Book details

List price: $100.00
Edition: 3rd
Copyright year: 2005
Publisher: ASQ Quality Press
Binding: Hardcover
Pages: 750
Size: 9.25" wide x 7.25" long x 1.75" tall
Weight: 3.366
Language: English




A. Organizational structures and culture



B. Leadership challenges



C. Teams and team processes



D. ASQ code of ethics



A. Strategic planning models



B. Business environment analysis



C. Strategic plan deployment



A. Management skills and abilities



B. Communication skills and abilities



C. Project management



D. Quality system



E. Quality models and theories



A. Problem-solving tools



B. Process management



C. Measurement : assessment and metrics



A. Customer identification and segmentation



B. Customer relationship management



Supply chain management



Training and development