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| Preface | |
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| Acknowledgments | |
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| About the Author | |
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| Hiring and Training Superintendents | |
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| Hiring a New Superintendent | |
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| The Hiring Process | |
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| Training New Superintendents | |
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| The Process | |
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| The Superintendent's Role | |
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| The Superintendent's Authority | |
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| The Superintendent as the Company's Agent | |
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| The Superintendent as Leader | |
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| Leadership Basics | |
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| Leadership Styles | |
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| The Superintendent as Manager | |
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| Planning | |
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| Organizing | |
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| Directing and Coordinating | |
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| Controlling | |
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| Construction Activities | |
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| Estimating | |
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| Scheduling | |
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| Staffing | |
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| Evaluating | |
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| Project Start-Up | |
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| Starting Off Right | |
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| Planning | |
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| Construction Documents | |
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| Preconstruction Planning | |
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| Resolve Lot Issues | |
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| Hold a Site Meeting | |
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| Consider Project and Site Logistics | |
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| Hold Home Owner Preconstruction Meetings | |
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| Establish Schedules | |
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| Understand and Follow Building Regulations | |
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| Define Trade Contractor Responsibilities | |
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| Document Construction | |
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| Recording and Formatting | |
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| Types of Reports | |
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| Quality Control and Inspections | |
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| Reasons for Quality Problems | |
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| The Superintendent's Responsibility for Quality | |
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| Total Quality Management (TQM) | |
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| Obstacles to Total Quality | |
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| Creating an Atmosphere of High Quality | |
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| Written Performance Standards | |
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| Training | |
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| Measuring Performance | |
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| Internal Inspections | |
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| Inspection Points | |
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| Inspection Checklists | |
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| Correcting Mistakes | |
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| Code Inspections | |
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| Logging Inspections | |
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| Final Inspection | |
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| Home Owner Walk-Through and Orientation | |
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| Cost Control | |
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| Establishing the Budget | |
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| Material Control | |
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| Value Engineering | |
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| Complete Specifications | |
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| Accurate Contracts | |
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| Negotiating Skills | |
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| Sound Purchasing Procedures | |
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| Handling Budget Variances | |
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| Variance Analysis | |
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| Material Delivery Strategies | |
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| Location | |
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| Inspection | |
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| Proper Storage and Care | |
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| Avoiding Material Waste and Misuse | |
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| Labor Cost Control | |
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| Scheduling | |
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| The Written Schedule | |
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| Scheduling Methods | |
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| Bar Chart Schedules | |
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| Critical Activities | |
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| The Critical Path Method | |
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| Scheduling Phases | |
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| Sequencing Activities | |
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| Determining Activity Duration | |
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| Scheduling Trade Contractors | |
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| Monitoring and Updating the Schedule | |
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| Using Technology | |
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| Managing Trade Contractors and Employees | |
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| Advantages of Using Trade Contractors | |
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| Challenges of Using Trade Contractors | |
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| Who Is a Trade Contractor? | |
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| Multitiered Trade Contractors | |
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| Thinking Win-Win | |
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| Partnering with Trade Contractors | |
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| Keys to Success | |
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| Single Sourcing | |
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| Avoiding Pitfalls | |
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| Trade Contractor Management | |
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| Hiring Trade Contractors | |
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| The Trade Contractor-Superintendent Relationship | |
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| Locating Trade Contractors | |
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| Evaluating Potential Trade Contractors | |
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| Professionalism | |
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| Competence | |
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| Price | |
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| Written Contracts | |
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| Plans and Specifications | |
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| Scope of Work | |
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| Quality of Work | |
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| Scheduling | |
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| Change Orders | |
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| Inspection Policies and Procedures | |
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| Payment and Discount Provisions | |
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| Safety | |
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| Cleanup | |
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| Communication with the Home Owner | |
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| Warranties and Customer Service | |
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| Failure to Perform and Terminating Contracts | |
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| Policies and Procedures | |
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| Other Provisions | |
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| Training Trade Contractors | |
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| Group Training | |
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| Managing Trade Contractors | |
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| Providing a Comfort Zone | |
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| Superintendent Strategies | |
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| Measure Performance | |
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| Be Open to Suggestions | |
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| Hiring Employees | |
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| Preparing Job Descriptions | |
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| Assessing Employees | |
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| Training Employees | |
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| Induction | |
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| Orientation | |
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| Training Methods | |
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| Working with Home Owners | |
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| The Superintendent's Role in Home Owner Relations | |
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| Various Levels of Contact | |
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| Buyer's Remorse | |
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| Policies and Procedures | |
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| Increasing Buyer Understanding | |
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| The Importance of Contracts | |
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| Buyer-Requested Changes | |
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| Home Owner Visits and Company Contacts | |
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| Preparing for Visits | |
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| Walk-Throughs | |
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| Positive Communication | |
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| Fixing Home Owner Concerns | |
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| Conflict Resolution | |
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| Daily Job Log | |
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| Home Completion | |
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| Written Warranties | |
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| Scheduling Service Calls | |
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| Trade Contractors and Customer Service | |
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| Warranty Service Voucher System | |
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| Safety Management | |
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| Three Reasons for Safety | |
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| Occupational Safety and Health Administration | |
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| Employee Rights and Duties | |
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| Inspections | |
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| Violations, Citations, Penalties, and Appeal Process | |
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| Types of Violations and Severity of Penalties | |
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| OSHA Focused Inspection Program | |
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| What to Do in an OSHA Inspection | |
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| Appeals | |
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| Affirmative Defenses | |
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| Multiple-Employer Worksites | |
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| The Superintendent's Role in Safety | |
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| Implementing a Safety Program | |
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| Training for a Safe Jobsite | |
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| Safety Awards Program | |
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| Safety Inspections | |
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| Record Keeping | |
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| Reporting Requirements | |
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| Hazard Communication Guidelines | |
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| Accident Investigation | |
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| Trade Contractor Safety | |
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| Enforcement and Discipline | |
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| The Emergency Action Plan | |
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| Notes | |
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| Resources | |
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| How to Use The Tools and Checklists | |
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| Management Tools | |
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| Blueprint Checklist | |
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| Call Log | |
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| Change Order Form | |
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| Completion and Closing Checklist | |
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| Daily Report Form | |
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| General Outline of Major Construction Phases | |
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| Materials Management Guidelines | |
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| Sample Job Description | |
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| Self-Evaluation | |
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| Site Meeting Checklist | |
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| Superintendent Training Program Outline | |
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| Quality Control Checklists | |
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| Brick | |
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| Cabinets | |
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| Exterior Concrete Flatwork | |
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| Garage Concrete Flatwork | |
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| Interior Concrete Flatwork | |
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| Dampproofing | |
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| Drywall | |
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| Electrical | |
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| Final Walk-through | |
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| Floor Covering | |
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| Footing | |
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| Block Foundation | |
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| Poured Concrete Foundations | |
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| Framing | |
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| Framing Nailing | |
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| Framing Punch Out | |
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| Initial Grading | |
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| Gutters and Downspouts | |
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| HVAC Finish | |
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| HVAC Rough | |
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| Insulation | |
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| Interior Trim | |
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| Mirror, Shelves, and Bath Accessories | |
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| Paint | |
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| Plumbing | |
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| Porches and Decks | |
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| Roofing | |
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| Vinyl Siding | |
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| Stucco/Parging | |
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| Windows and Exterior Doors | |
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| Comfort Zone Checklists | |
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| All Trades | |
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| Excavators | |
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| Footer Crew | |
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| Foundation Crew | |
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| Concrete Prep Flatwork Crew | |
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| Framers | |
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| Roofers | |
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| Siding | |
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| HVAC | |
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| Plumbers | |
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| Electricians | |
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| Insulators | |
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| Drywallers | |
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| Cabinet Installer | |
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| Trim Carpenters | |
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| Index | |