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Preface | |
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Acknowledgments | |
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About the Author | |
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Hiring and Training Superintendents | |
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Hiring a New Superintendent | |
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The Hiring Process | |
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Training New Superintendents | |
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The Process | |
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The Superintendent's Role | |
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The Superintendent's Authority | |
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The Superintendent as the Company's Agent | |
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The Superintendent as Leader | |
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Leadership Basics | |
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Leadership Styles | |
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The Superintendent as Manager | |
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Planning | |
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Organizing | |
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Directing and Coordinating | |
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Controlling | |
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Construction Activities | |
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Estimating | |
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Scheduling | |
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Staffing | |
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Evaluating | |
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Project Start-Up | |
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Starting Off Right | |
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Planning | |
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Construction Documents | |
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Preconstruction Planning | |
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Resolve Lot Issues | |
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Hold a Site Meeting | |
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Consider Project and Site Logistics | |
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Hold Home Owner Preconstruction Meetings | |
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Establish Schedules | |
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Understand and Follow Building Regulations | |
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Define Trade Contractor Responsibilities | |
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Document Construction | |
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Recording and Formatting | |
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Types of Reports | |
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Quality Control and Inspections | |
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Reasons for Quality Problems | |
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The Superintendent's Responsibility for Quality | |
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Total Quality Management (TQM) | |
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Obstacles to Total Quality | |
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Creating an Atmosphere of High Quality | |
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Written Performance Standards | |
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Training | |
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Measuring Performance | |
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Internal Inspections | |
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Inspection Points | |
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Inspection Checklists | |
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Correcting Mistakes | |
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Code Inspections | |
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Logging Inspections | |
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Final Inspection | |
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Home Owner Walk-Through and Orientation | |
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Cost Control | |
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Establishing the Budget | |
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Material Control | |
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Value Engineering | |
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Complete Specifications | |
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Accurate Contracts | |
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Negotiating Skills | |
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Sound Purchasing Procedures | |
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Handling Budget Variances | |
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Variance Analysis | |
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Material Delivery Strategies | |
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Location | |
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Inspection | |
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Proper Storage and Care | |
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Avoiding Material Waste and Misuse | |
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Labor Cost Control | |
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Scheduling | |
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The Written Schedule | |
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Scheduling Methods | |
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Bar Chart Schedules | |
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Critical Activities | |
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The Critical Path Method | |
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Scheduling Phases | |
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Sequencing Activities | |
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Determining Activity Duration | |
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Scheduling Trade Contractors | |
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Monitoring and Updating the Schedule | |
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Using Technology | |
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Managing Trade Contractors and Employees | |
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Advantages of Using Trade Contractors | |
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Challenges of Using Trade Contractors | |
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Who Is a Trade Contractor? | |
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Multitiered Trade Contractors | |
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Thinking Win-Win | |
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Partnering with Trade Contractors | |
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Keys to Success | |
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Single Sourcing | |
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Avoiding Pitfalls | |
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Trade Contractor Management | |
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Hiring Trade Contractors | |
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The Trade Contractor-Superintendent Relationship | |
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Locating Trade Contractors | |
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Evaluating Potential Trade Contractors | |
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Professionalism | |
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Competence | |
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Price | |
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Written Contracts | |
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Plans and Specifications | |
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Scope of Work | |
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Quality of Work | |
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Scheduling | |
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Change Orders | |
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Inspection Policies and Procedures | |
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Payment and Discount Provisions | |
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Safety | |
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Cleanup | |
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Communication with the Home Owner | |
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Warranties and Customer Service | |
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Failure to Perform and Terminating Contracts | |
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Policies and Procedures | |
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Other Provisions | |
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Training Trade Contractors | |
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Group Training | |
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Managing Trade Contractors | |
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Providing a Comfort Zone | |
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Superintendent Strategies | |
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Measure Performance | |
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Be Open to Suggestions | |
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Hiring Employees | |
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Preparing Job Descriptions | |
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Assessing Employees | |
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Training Employees | |
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Induction | |
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Orientation | |
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Training Methods | |
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Working with Home Owners | |
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The Superintendent's Role in Home Owner Relations | |
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Various Levels of Contact | |
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Buyer's Remorse | |
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Policies and Procedures | |
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Increasing Buyer Understanding | |
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The Importance of Contracts | |
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Buyer-Requested Changes | |
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Home Owner Visits and Company Contacts | |
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Preparing for Visits | |
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Walk-Throughs | |
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Positive Communication | |
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Fixing Home Owner Concerns | |
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Conflict Resolution | |
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Daily Job Log | |
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Home Completion | |
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Written Warranties | |
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Scheduling Service Calls | |
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Trade Contractors and Customer Service | |
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Warranty Service Voucher System | |
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Safety Management | |
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Three Reasons for Safety | |
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Occupational Safety and Health Administration | |
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Employee Rights and Duties | |
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Inspections | |
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Violations, Citations, Penalties, and Appeal Process | |
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Types of Violations and Severity of Penalties | |
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OSHA Focused Inspection Program | |
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What to Do in an OSHA Inspection | |
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Appeals | |
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Affirmative Defenses | |
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Multiple-Employer Worksites | |
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The Superintendent's Role in Safety | |
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Implementing a Safety Program | |
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Training for a Safe Jobsite | |
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Safety Awards Program | |
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Safety Inspections | |
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Record Keeping | |
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Reporting Requirements | |
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Hazard Communication Guidelines | |
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Accident Investigation | |
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Trade Contractor Safety | |
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Enforcement and Discipline | |
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The Emergency Action Plan | |
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Notes | |
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Resources | |
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How to Use The Tools and Checklists | |
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Management Tools | |
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Blueprint Checklist | |
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Call Log | |
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Change Order Form | |
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Completion and Closing Checklist | |
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Daily Report Form | |
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General Outline of Major Construction Phases | |
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Materials Management Guidelines | |
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Sample Job Description | |
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Self-Evaluation | |
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Site Meeting Checklist | |
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Superintendent Training Program Outline | |
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Quality Control Checklists | |
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Brick | |
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Cabinets | |
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Exterior Concrete Flatwork | |
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Garage Concrete Flatwork | |
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Interior Concrete Flatwork | |
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Dampproofing | |
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Drywall | |
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Electrical | |
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Final Walk-through | |
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Floor Covering | |
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Footing | |
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Block Foundation | |
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Poured Concrete Foundations | |
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Framing | |
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Framing Nailing | |
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Framing Punch Out | |
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Initial Grading | |
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Gutters and Downspouts | |
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HVAC Finish | |
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HVAC Rough | |
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Insulation | |
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Interior Trim | |
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Mirror, Shelves, and Bath Accessories | |
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Paint | |
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Plumbing | |
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Porches and Decks | |
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Roofing | |
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Vinyl Siding | |
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Stucco/Parging | |
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Windows and Exterior Doors | |
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Comfort Zone Checklists | |
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All Trades | |
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Excavators | |
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Footer Crew | |
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Foundation Crew | |
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Concrete Prep Flatwork Crew | |
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Framers | |
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Roofers | |
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Siding | |
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HVAC | |
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Plumbers | |
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Electricians | |
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Insulators | |
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Drywallers | |
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Cabinet Installer | |
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Trim Carpenters | |
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Index | |