Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home
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Description: The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors to successfully manage conflict. He also teaches for the Centre for Conflict Resolution at the Justice Institute in Vancouver, BC.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $19.95
Copyright year: 2004
Publisher: New Society Publishers, Limited
Publication date: 9/1/2004
Size: 6.00" wide x 8.75" long x 0.75" tall
|Victims, Villains, and Heroes|
|Lessons from the Sandbox|
|Just Like the Movies|
|Welcome to Turm-Oil Inc|
|The Assumption Iceberg|
|The Wobbly Stool of Conflict|
|The Perils of Anger Mountain|
|Beware the Conflict Gremlins|
|The Power of Listening|
|Spinning The Straw of Defensiveness|
|Escaping The Trap of Positions|
|Probing The Depths of Conflict|
|Standing Up For Ourselves (Without Knocking The Other Person Down)|
|The Road to Resolution|
|Tips for the Traveller|