Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home

Name: Joy of Conflict Resolution Transforming Victims, Villains and Heroes in the Workplace and at Home
Price: 3.5 USD
Availability: InStock
ISBN: 9780865715158

ISBN-10: 0865715157

ISBN-13: 9780865715158

Edition: 2004

Authors: Gary Harper

List price: $24.99

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Description:

The rapid rate of change in the workplace and among families often leads to conflict and confrontation which can undermine productivity and poison relationships. The Joy of Conflict Resolution helps readers understand conflict and why it arises through the lens of the "drama triangle" of victims, villains and heroes. In an accessible, engaging and lighthearted style that uses stories and humor to explore potentially emotionally charged situations, it provides proven and practical skills to move beyond confrontation to resolve conflicts collaboratively. In over 13 years as a trainer, facilitator and mediator, Gary Harper has taught thousands of people in both the public and private sectors…

Book details

List price: $24.99
Copyright year: 2004
Publisher: New Society Publishers, Limited
Publication date: 5/20/2004
Binding: Paperback
Pages: 208
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 0.682



Victims, Villains, and Heroes


Lessons from the Sandbox


Just Like the Movies


Welcome to Turm-Oil Inc


The Assumption Iceberg


The Wobbly Stool of Conflict


The Perils of Anger Mountain


Beware the Conflict Gremlins


The Power of Listening


Spinning The Straw of Defensiveness


Escaping The Trap of Positions


Probing The Depths of Conflict


Standing Up For Ourselves (Without Knocking The Other Person Down)


The Road to Resolution


Tips for the Traveller


Index