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Successful Packaged Software Implementation

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ISBN-10: 0849334101

ISBN-13: 9780849334108

Edition: 2005

Authors: Christine B. Tayntor

List price: $140.00
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"does an excellent job of covering all aspects of incorporating vendor-supplied software into an organization. provides a complete process that will help reader avoid costly mistakes. captures many years of experience in working these types of projects in a thorough, very detailed but readable style. The extraordinary coverage offers something for everyone-higher management, project manager, or IT worker. a must read for anyone who works with commercial, off-the-shelf software solution."? Noel LeJeune, www.StickyMinds.comSuccessful Packaged Software Implementation guides IT departments through the selection and implementation of packaged software, pointing out potential pitfalls and how to…    
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Book details

List price: $140.00
Copyright year: 2005
Publisher: CRC Press LLC
Publication date: 9/14/2005
Binding: Hardcover
Pages: 336
Size: 6.10" wide x 9.45" long x 0.91" tall
Weight: 1.342
Language: English

Getting Started
The Packaged Software Dilemma
Types of Software
Target Audience
Implementation versus Installation
Is Packaged Software the Answer?
Criteria for Success
The First Steps
The Need for a Formal Selection Process
Step 1: Form the Selection Team
The Project Charter
Team Selection
The Team Leader
Outside Advisors
The Selection Process
Identifying Requirements and Potential Products
The Selection Process - Step 2: Identify and Prioritize Requirements
Identifying Requirements
Functional Requirements
Technical Requirements
Vendor-Related Requirements
Prioritizing Requirements
The Selection Process - Step 3: Identify Potential Products
RFPs and RFIs
RFI versus RFP - What Is the Difference?
What Is the Value of an RFP?
What Are the Disadvantages?
When Is an RFP Needed?
Ranking RFP Sections
Product and Vendor Evaluation
Team Evaluates Responses and Creates Short List of Vendors
Team Schedules Vendor Presentations
Team Checks Vendor References
Short-List Vendors Present Their Products (Standard Demo) and Capabilities
Team Evaluates Presentations and Creates Finalist List of Vendors
Team Conducts Site Visits to Key Customers of Finalist Vendors
Finalist Vendors Present Customized Demos of Products
Team Determines Whether to Negotiate with All Finalists
Scripted Presentations
Legal Issues - Contracts and Software Licenses
The Negotiation Process
Types of Contracts
Project Team Involvement in Negotiations
Other Team Members
Basic Precepts
Improving the Company's Negotiating Position
The Negotiation Process
Key Elements of Software Licenses
Schedule for Deliverables
Maintenance (If Contained in the Base Software License)
Fees and Payment Terms
Confidentiality and Protection of Data
Representations and Warranties
Limitation of Liability
Miscellaneous Provisions
Professional Services Agreements
Fee Related
Service Contracts and Statements of Work
Two-Tiered Contracts
Master Services Agreement
Statements of Work
Implementation Considerations
Establishing the Roadmap
Will the Company Use an Application Service Provider or Install the Software on Its Machines?
Will Implementation Be "Big Bang" or Phased?
What Will Be Included in Each Phase?
How Are Phases Chosen?
Will There Be Parallel Runs?
Communicating the Roadmap
Who Is In Charge?
Architect, General Contractor, or Skilled Trade?
Sources of Assistance
The Turnkey Alternative
Company Ownership with Assistance from Outside Firms
The Program Management Office
Other Key Decisions
The Champion
The Implementation Team
Selling the Solution
What Is Involved?
Calculate the Costs of the Proposed Solution
Calculate the Costs of the Current Process
Identify the Benefits of the Proposed Solution
Calculate Return on Investment
Outline the Implementation Schedule
Develop the Business Case and Presentation
Presell the Solution
Present the Solution
Organizational Readiness
The Basics of Change
Roles Associated with Change
The Impact of Change
Components of Successful Change
The Critical Element: Communication
The Rumor Mill
Formal Communication
Informal Communications
Coping with Conflict
The Ground Rules
The Need for a Rule Book
Establish and Publish Standards
Need for Review and Approval
Develop and Monitor the Schedule
Define and Implement Change Management
Create and Follow Communication Protocols
Software Installation
Prepare the Infrastructure
Install Vanilla Code
Test the Vanilla Code with Vendor-Supplied Data
Test the Vanilla Code with Company-Specific Data
Test the Software in the Real World
Review the Documentation
The Configuration Conundrum
Interfaces and Conversions
Data Conversion
Extensions and Customizations
Project-Team Training
End User Training
Ongoing Training
The Challenges of Multisite Implementation
How Much Variation Will Be Allowed?
Will There Be One Project or Many?
Who Is In Charge?
How Many Instances Will There Be?
Will the Implementation Be Multicountry?
Establishing End User Expectations
Create a Steering Committee
Establish Service-Level Agreements
Implement a Mechanism for Capturing and Reporting Performance
Communicate Performance Metrics
Determining Who Will Provide Support
The Legacy System Dilemma
The Future
The Postmortem
The Control Plan
Legacy System Decommissioning
Acquisitions and Divestitures
List of Acronyms
The Project Charter
Suggested Reading