Getting Started With Evaluation:

Name: Getting Started With Evaluation:
Price: 3.66 USD
Availability: InStock
ISBN: 9780838911952

ISBN-10: 0838911951

ISBN-13: 9780838911952

Edition: 2013

Authors: Peter Hernon, Robert E. Dugan, Joseph R. Matthews

List price: $65.00

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Description:

Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines qualitative versus quantitative measures *Shows how go decide which metrics are relevant to one's own…

Book details

List price: $65.00
Copyright year: 2013
Publisher: Amer Library Assn
Binding: Paperback
Pages: 224
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.792
Language: English



List of Figures, Tables, and Text Boxes


Preface



Evaluation



Evidence-Based Planning and Decision Making



Library Metrics



Internal Evaluation for Planning and Decision Making



External Evaluation to Inform Stakeholders and to Guide Continuous Improvement



Measuring Satisfaction



Measuring Service Quality



Measuring Return on Investment (ROI)



Measuring the Value of the Library and its Services



Using and Communicating the Results



Positive Organizational Change


Appendix: Answers to Chapter Exercises


Selected Readings


About the Authors


Index