Getting Started With Evaluation:
List price: $65.00
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Description: Everyone agrees that evaluation of library services is essential, but without a background in research it can be a challenge to apply abstract concepts such as strategic planning, evidence-based decision making, and accountability to real-world situations. Finally library managers have a workbook to help them master key concepts of service quality assessment, offering directed exercises and worksheets to guide them. Firmly rooted in practical application, this book *Presents an overview of evaluation and the types of metrics, linking them to strategic planning and infrastructure *Examines qualitative versus quantitative measures *Shows how go decide which metrics are relevant to one's own institution, covering benchmarking, best practices, peer group filters, and those metrics that offer a high return on investment *Includes pointers for launching and maintaining successful library evaluation through flexibility and smart delegation among library staff *Offers advice on marshalling data to effectively communicate the value and impact of a library and its services, no matter the audience
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $65.00
Copyright year: 2013
Publisher: Amer Library Assn
Size: 6.00" wide x 8.75" long x 0.50" tall
|List of Figures, Tables, and Text Boxes|
|Evidence-Based Planning and Decision Making|
|Internal Evaluation for Planning and Decision Making|
|External Evaluation to Inform Stakeholders and to Guide Continuous Improvement|
|Measuring Service Quality|
|Measuring Return on Investment (ROI)|
|Measuring the Value of the Library and its Services|
|Using and Communicating the Results|
|Positive Organizational Change|
|Appendix: Answers to Chapter Exercises|
|About the Authors|