Total Quality Management

Name: Total Quality Management
Price: 40.11 USD
Availability: InStock
ISBN: 9780827371927

ISBN-10: 0827371926

ISBN-13: 9780827371927

Edition: 1st 1997

Authors: Terry Richardson

List price: $250.95

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This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide,…

Book details

List price: $250.95
Edition: 1st
Copyright year: 1997
Publisher: Delmar Cengage Learning
Publication date: 9/4/1996
Binding: Paperback
Pages: 288
Size: 8.50" wide x 9.75" long x 1.00" tall
Weight: 1.980



Introduction to Change: History Lessons in Pursuing Quality


The Challenge of Change


World Quest for Quality


The Total Quality System: The Quality Imperative and Quest


Quality As A Philosophy


Steps to Implementation of TQM: Strategies for Total Quality Management


Preparation and Planning Phase


Assessment Phase


Implementation Phase


Networking Phase


Implementing Quality Methods/Techniques: Group/Team Involvement


Group/Team Problem-Solving Techniques


Quantitative/Statistical Analysis


Quality Analysis Tools: Quality Analysis Tools


Controlling and Improving Processes


System Improvement Techniques


Quality Standards: Quality Standards