Total Quality Management
Edition: 1st 1997
List price: $250.95
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Description: This basic, comprehensive overview of total quality management (TQM) is designed to bridge the gap between engineering and management texts. Written in plain language, this text discusses how to tailor TQM to fit the specific needs of organizations of all types and sizes. The focus is on the principles and processes as well as the tools and techniques for continuous improvement. Patterns of change in the social and economic and political structure of the United States are identified to illustrate how individuals and organizations are applying TQM principles to increase productivity and effectiveness. ALSO AVAILABLE INSTRUCTOR SUPPLEMENTS CALL CUSTOMER SUPPORT TO ORDER Instructor's Guide, ISBN: 0-8273-8210-3
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $250.95
Copyright year: 1997
Publisher: Delmar Cengage Learning
Publication date: 9/4/1996
Size: 8.50" wide x 9.75" long x 1.00" tall
|Introduction to Change: History Lessons in Pursuing Quality|
|The Challenge of Change|
|World Quest for Quality|
|The Total Quality System: The Quality Imperative and Quest|
|Quality As A Philosophy|
|Steps to Implementation of TQM: Strategies for Total Quality Management|
|Preparation and Planning Phase|
|Implementing Quality Methods/Techniques: Group/Team Involvement|
|Group/Team Problem-Solving Techniques|
|Quality Analysis Tools: Quality Analysis Tools|
|Controlling and Improving Processes|
|System Improvement Techniques|
|Quality Standards: Quality Standards|