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| Preface | |
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| Mental Health Practitioners Under Siege | |
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| Damages From Complaints | |
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| Reconceptualizing Mental Health Services Practice | |
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| Conclusion | |
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| The Social Psychology of Practitioner Vulnerability: Avoiding Psychological Errors | |
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| The Nature and Definition of Psychological Errors | |
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| Determination of a Psychological Error | |
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| Values, Beliefs, and Biases | |
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| Ethical Considerations | |
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| Clinical Versus Statistical Judgments | |
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| Conclusion | |
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| Knowing the Opposition | |
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| Redefining Patients and Clients | |
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| Social and Cultural Conditions | |
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| Abusive Conduct by Service Users | |
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| Public Policy, Law, and Professionalism | |
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| The Cause of Unequal Treatment for Mental Health Practitioners | |
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| Who Will Complain or Pose a Legal Challenge? | |
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| Conclusion | |
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| A Protective Shield for Professional Services | |
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| Individualized Treatment Planning | |
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| Avoiding Errors in Clinical Assessment | |
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| Maintaining Clinical Records | |
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| Ethics-Based Decision Making | |
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| Conclusion | |
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| The Practice Context | |
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| The Sociocultural Context | |
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| Quality Care | |
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| The Practitioner's Personal Needs | |
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| Misleading Reports From Other Mental Health Practitioners | |
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| Community Standards | |
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| Conclusion | |
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| Business Savvy: Structuring and Operating a Mental Health Business | |
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| Agency Practice | |
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| Independent Practice | |
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| Structuring a Mental Health Practice | |
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| The Business Mindset | |
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| Entrepreneurship | |
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| Targeting and Reaching a Viable Market Sector | |
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| Adequate Resources | |
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| Time Management | |
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| Conclusion | |
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| Dealing With Attorneys and the Legal System | |
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| The Rule of Law | |
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| The Professional Culture for Attorneys | |
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| Avoiding Alienation of Attorneys | |
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| Having Allies | |
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| Conclusion | |
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| Threatening and Dangerous Service Users | |
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| Risk and Threat Assessment | |
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| Violence by Mental Health Service Users | |
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| Psychological Triggers for Violence | |
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| Violence in the Mental Health Services Context | |
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| Conclusion | |
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| Appropriate Defensiveness | |
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| Defensiveness Mindset | |
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| Personal Defense Strategies | |
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| Defining the Service Context | |
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| Interactions With Service Users | |
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| Structuring the Office Setup | |
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| Conclusion | |
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| Avoiding Ethical and Licensing Complaints and Legal Challenges | |
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| Professional Self-Concept | |
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| Professional Reputation and Office Arrangements | |
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| A Protective Practice Framework | |
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| Client Management | |
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| A "Warrior" Mindset | |
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| Conclusion | |
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| Epilogue | |
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| References | |
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| Index | |