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| Introduction: Uses of This Study Guide for the 2008-2012 Domains of Practice | |
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| Format of the National Exam | |
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| The One Best Answer Testing Format | |
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| Deciding What the Question Is | |
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| Deciding What the Answer Is | |
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| Strategies for Test Taking | |
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| Domains of Practice | |
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| Management, Governance, Leadership | |
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| Levels of Management | |
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| Line-Staff Relationships | |
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| Forecasting | |
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| Planning | |
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| Why Plan? | |
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| Steps in Planning | |
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| Organizing | |
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| Directing | |
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| Policy Making | |
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| Decision Making | |
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| Leadership | |
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| Power and Authority | |
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| Communication Skills | |
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| Organizational Norms and Values | |
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| Additional Related Concepts | |
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| Comparing and Controlling Quality | |
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| Diagnosing/Organizational Quality | |
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| Innovating | |
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| Marketing the Long-Term Care Facility | |
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| The Turn to Marketing | |
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| The "Marketing" of Health Care | |
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| Developing a Marketing Strategy | |
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| Human Resources | |
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| Organizational Patterning of the Nursing Facility and Its Staff | |
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| Identifying the Human Resources Functions | |
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| Planning Employment Needs: Writing Job Descriptions | |
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| Hiring Staff | |
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| Training Staff | |
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| Retaining Employees | |
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| Evaluating Employees | |
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| Paying Employees | |
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| Disciplining Employees | |
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| Finance/Business | |
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| Legal and Business Terminology: Sources of Law, the Court Systems | |
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| Legal Terminology | |
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| Risks Assumed by the Operation of A Long-Term Care Facility | |
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| Environment: The Industry: Its Laws and Regulations | |
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| Industry Overview | |
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| 42 CFR Part 431 et al.: Medicare and Medicaid; Requirements for Long-Term Care Facilities and Nurse Aide Training and Competency Evaluation Programs | |
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| Basis and Scope | |
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| Resident Rights | |
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| Admission, Transfer, and Discharge Rights | |
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| Resident Behavior and Facility Practices | |
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| Quality of Life | |
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| Resident Assessment | |
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| Quality of Care | |
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| Nursing Services | |
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| Dietary Services | |
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| Dental Services | |
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| Pharmacy Services | |
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| Infection Control | |
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| Physical Environment | |
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| Administration | |
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| Medicare and Medicaid | |
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| The Life Safety Code | |
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| Americans With Disabilities Act | |
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| Management and Labor Legislation and Regulations | |
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| The Occupational Safety and Health Act (OSHA) | |
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| Health Planning | |
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| Joint Commission on Accreditation of Healthcare Organizations (JCAHO) | |
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| Patient/Resident Care | |
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| The Aging Process: Overview and Theories | |
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| Medical And Related Terms | |
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| The Aging Process As It Relates to Diseases Common to the Nursing Home Population | |
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| Rationale for Answers to Questions 1-31 | |
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| Answer Key | |