Corinne M. Karuppan, PhD, CPIM, is Professor Emerita of Operations Management at Missouri State University. She continues to teach Quality Measurement and Management in Healthcare in the MHA program and remains engaged in various OM-related activities. For over 25 years, she taught Business Process Management and Management Science. Her work has been published in Journal of Operations Management, Production and Operations Management, International Journal of Operations and Production Management, European Journal of Information Systems, Journal of Healthcare Management, The Health Care Manager, and Journal of Communication in Healthcare. Corinne is currently one of the area editors of… Operations Management Research. She holds a PhD in Business Administration from the University of Nebraska-Lincoln and is certified in Production and Inventory Management by the Association for Operations Management (APICS). Nancy E. Dunlap, MD, PhD, MBA, is Professor Emerita of Medicine at the University of Alabama at Birmingham (UAB). She practiced medicine in the field of pulmonary critical care for over 25 years and held executive positions in two academic medical centers, most recently as Dean of the School of Medicine at the University of Virginia. She served as Vice President for Ambulatory Services of the UAB Health System and Chief Operating Officer of the Kirklin Clinic, the faculty practice site for UAB. Nancy participated in the Robert Wood Johnson Foundation Health Fellowship Program and served as Physician-in-Residence at the Center for Best Practices at the National Governor's Association in Washington, D.C. Throughout her career, she has worked to improve healthcare quality and outcomes through more efficient patient care delivery processes and information technology. Nancy holds an MD from Duke University School of Medicine, a PhD in microbiology from the University of Alabama at Birmingham, and an MBA from the University of Michigan. Michael R. Waldrum, MD, MSc, MBA, currently serves as chief executive officer of Vidant Health, a nine hospital integrated delivery system affiliated with East Carolina University in Greenville, North Carolina. Prior to his current role, Dr. Waldrum served as the president and CEO of the University of Arizona Health Network (UAHN). He also served as CEO of the University of Alabama Hospital in Birmingham (UAB) and as the chief information officer of the UAB Health System. Dr. Waldrum received his medical degree at UAB, completed his internal medicine residency at the Mayo Clinic and his pulmonary and critical care training at UAB. He received a master's degree in epidemiology from Harvard School of Public Health and an MBA from the University of Michigan.