Secret Service Hidden Systems That Deliver Unforgettable Customer Service

Name: Secret Service Hidden Systems That Deliver Unforgettable Customer Service
Price: 2.84 USD
Availability: InStock
ISBN: 9780814471715

ISBN-10: 0814471714

ISBN-13: 9780814471715

Edition: 2003

Authors: John DiJulius, Amacom Staff

List price: $18.99

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Revealing what companies can do behind the scenes to deliver truly exceptional customer service, this book shows how to turn customer service from bland to unforgettable and create stronger bottom line results.

Book details

List price: $18.99
Copyright year: 2003
Publisher: AMACOM
Publication date: 1/28/2003
Binding: Paperback
Pages: 208
Size: 5.91" wide x 9.06" long x 0.59" tall
Weight: 0.638
Language: English

John R. DiJulius III (Cleveland, OH) is the founder of John Robert's Hair Salons, which won the Ernst Young Entrepreneur of the Year Award in 1999. He is President of Minding Your Business, a business consulting firm specializing in customer service and marketing. For more information about he author visit his website www.secretservicesystems.com.



Foreword



Preface: Impossible Dream versus Reality


Acknowledgments



Secret Service Systems: Creating Behind-the-Scenes Systems



Secret Service at Work: Implementing Secret Service Systems



Your Front Line Is Your Bottom Line: The Value of Your Front Line People



What Are We Really Selling? Making It an Experience



Drilling for Oil in Your Own Backyard: Marketing to Go Deeper with Existing Customers



Creating Passionate Team Members: Developing a Strong Corporate Culture



An Opportunity to Be a Hero: Turning Customer Complaints into Positive Experiences



Enhancing the Quality of Lives Around Us: Giving Back



E-nough: Getting Back to Face-to-Face Relationships


Index


About the Author