Leading with Cultural Intelligence The New Secret to Success

ISBN-10: 0814414877

ISBN-13: 9780814414873

Edition: 2009

Authors: David Livermore, Soon Ang, Linn Van Dyne

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Book details

List price: $44.95
Copyright year: 2009
Publisher: Amacom
Publication date: 9/1/2009
Binding: Hardcover
Pages: 240
Size: 6.50" wide x 9.50" long x 1.00" tall
Weight: 1.342
Language: English

Why This Book
Research Basis
How to Read This Book
What is CQ and Why do I need it?
You Lead Across a Multicultural Terrain: Why CQ?
From West Michigan to West Africa
Relevance to Leaders
Understand Diverse Customers
Manage Diverse Teams
Recruit and Develop Cross-Cultural Talent
Adapt Leadership Style
Demonstrate Respect
Cultural Intelligence vs. Other Intercultural Approaches
You Need a Map for the Journey: CQ Overview
A Four-Dimensional Model
CQ Drive: Showing Interest, Confidence, and Drive to Adapt Cross-Culturally
CQ Knowledge: Understanding Cross-Cultural Issues and Differences
CQ Strategy: Strategizing and Making Sense of Culturally Diverse Experiences
CQ Action: Changing Verbal and Nonverbal Actions Appropriately When Interacting Cross-Culturally
CQ Is Different from EQ
A Repertoire of Skills
An Inside-Out Approach
How Do I Become more Culturally Intelligent?
Whet Your Appetite: CQ Drive (Step 1)
Be Honest with Yourself
Examine Your Confidence Level
Eat and Socialize
Count the Perks
Work for the Triple Bottom Line
Study the Topography: CQ Knowledge (Step 2a)
See Culture's Role in Yourself and Others
Review the Basic Cultural Systems
Economic Systems: Capitalist vs. Socialist
Marriage and Family Systems: Kinship vs. Nuclear Family
Educational Systems: Formal vs. Informal
Legal and Political Systems: Formal Laws vs. Informal Governance
Religious Systems: Rational vs. Mystical
Artistic Systems: Solid vs. Fluid
Dig Beneath the Terrain: CQ Knowledge (Step 2b)
Learn the Core Cultural Values
Event Time vs. Clock Time
High Context vs. Low Context
Individualism vs. Collectivism
Low vs. High Power Distance
Low vs. High Uncertainty Avoidance
Understand Different Languages
Turn Off the Cruise Control: CQ Strategy (Step 3)
Become More Aware
Other Awareness
Plan Your Cross-Cultural Interactions
Check to See If Your Assumptions and Plans Were Appropriate
Run, Walk, or Jog: CQ Action (Step 4)
Adapt Your Communication
Negotiate Differently
Alter Your Timing
Adapt Your Style
Remain Flexible
Act with Integrity
Know When to Flex and When Not to Flex
How do I Apply CQ?
See the Journey Ahead: Proof and Consequences of CQ
Results of CQ
Enhanced Performance
Better Decision Making
International Expansion
Employer of Choice
Prevention of Burnout and Creation of Personal Satisfaction
Predictors of CQ
Personality Traits
Ways to Develop CQ
Recruit Travel Companions: Developing CQ in Your Team
Integrate CQ with Your Overall Mission
Build Commitment with Senior Leaders
Fill the Organization with CQ Team Members
Human Resource Personnel
International Travelers
Screen Candidates for CQ
Reward Good CQ Performance
Develop CQ Strategies
Form CQ Structures
Create CQ Decision-Making Systems
Facilitate a CQ Learning Plan
Divisional Training
Personal CQ Development Plan
Appendix: Research Context
About the Author
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