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| Preface to the Third Edition | |
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| Acknowledgments | |
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| Background and Organization | |
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| The Nature of Facility Management | |
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| Organizing the Department | |
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| Facility Management Leadership | |
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| Planning, Programming, and Budgeting | |
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| Strategic and Annual Planning | |
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| Financial Management | |
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| Space Planning and Management | |
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| Real Estate | |
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| Real Estate Options | |
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| Lease Administration and Property Management | |
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| Sustainability | |
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| Definitions, Background, and Applications of Sustainability | |
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| Sustainability in Practice | |
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| Sustainability Financials, Acceptance, and Implementation | |
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| The Design-Build Cycle | |
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| Project Management | |
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| Programming and Project Development | |
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| The Design Process | |
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| The Construction Phase | |
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| Facility Emergency Preparedness | |
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| Planning, Definitions, and Threat Assessment | |
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| Command, Control, and Communications | |
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| Emergency Preparation and Training | |
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| Emergency Response and Recovery | |
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| Facility Security Management | |
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| Facility Security Goals and Responsibilities | |
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| Facility Security and Planning | |
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| Facility Security Implementation | |
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| Operations and Maintenance | |
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| Contracting and Types of Contracts | |
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| Work Coordination | |
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| Facility Operations | |
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| Maintenance and Repair | |
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| Facility Services | |
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| Facility Management Practice | |
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| Administering the Department | |
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| Managing Quality Facilities | |
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| Managing the Budget | |
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| Communications | |
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| Information Systems and Other Technology | |
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| Problem Solvers Look at the Current State and the Future of Facility Management | |
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| The Facility Manager's Tool Kit of References | |
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| Web-Sites and Internet Addresses | |
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| Facility Management Education Programs | |
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| Life-Cycle Cost Example | |
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| Synopses of Economic Studies on Sustainability | |
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| Facility Security and Emergency Best Practices | |
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| Backup Documents | |
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| Glossary | |
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| Index | |