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| Foreword | |
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| Acknowledgments | |
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| Introduction | |
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| Your Own Career Is Your Best HR Asset | |
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| HR Is a Calling | |
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| What's Love Got to Do with It? | |
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| The Sacred Trust That Is HR | |
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| Lessons Learned from the School of Hard Knocks | |
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| Six Essential Ingredients of Every Great HR Career | |
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| Sure It Looks Great, But Does It Fit? | |
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| Not Everyone Will Be President of Your Fan Club | |
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| Great Relationships Are More About What You Give Than What You Get | |
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| Pull Up a Chair ... (How to Know You're Really Ready for a Seat at the Table) | |
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| ... And Have a Seat (What to Do Once You Finally Get There!) | |
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| From the Heart Doesn't Mean From the Bleeding Heart | |
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| No Fear: Credibility and Confidence | |
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| Know Your Stuff and Know That You Know Your Stuff (And Don't Let Anyone Tell You Otherwise) | |
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| Just Because They're the Experts Doesn't Make Them More Right Than You | |
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| Question Authority | |
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| Start Your Own Hole-in-the-Wall Gang | |
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| The Dais of Our Lives | |
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| Take Charge of Your HR Career | |
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| Can This Marriage Be Saved? | |
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| How to Know When It's Time to Leave | |
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| How to Get a Job That Is Far Better than the One You Wanted | |
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| Is That New Job You're Considering in an HR-Friendly Company? | |
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| Welcome Aboard! (And Watch Your Step!) | |
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| HR Is Your Company's Best Asset | |
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| Building a From-the-Heart HR Function--And a World-Class Organization, While You're at It | |
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| It's About People, Not Widgets! | |
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| The Nuts and Bolts of the Talent Machine | |
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| HR Does Not Create Culture | |
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| Internal Branding: The Enchanting Power of the People Promise | |
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| The Power of People to Make Your HR Branding Work | |
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| Who Is Really HR's Customer? | |
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| How to Make Your Company a Great Customer Service Company | |
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| Eight Ways to Sell the Value of Your Department | |
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| The Truth Behind Those Best Employers Lists: This Ain't No Beauty Contest! | |
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| Congratulations! You May Have Already Won! | |
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| A Day in the Life of HR | |
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| Show Them the Money! | |
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| Using Benefits to Build Relationships | |
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| Recognition, Rewards, Fun: The Triple Crown of Employee Engagement | |
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| Managing Expectations | |
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| Soothing the Savage Skeptic | |
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| The Most Important HR Policy: Throw Out the Policy Manual (And Build Strong Managers Instead) | |
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| Diversity Should Be From the Heart--Not Just by the Book | |
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| Use Your People Expertise to Create Successful Mergers and Acquisitions | |
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| "In the Unlikely Event of an Emergency" | |
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| Judgment Day Made Simple and Painless | |
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| Parting Company | |
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| The Time to Plan for Layoffs Is Before You Do the Hiring | |
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| ... And Then Someone Said, "No Good Deed Goes Unpunished" | |
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| You Are the Keeper of the HR Ethics | |
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| Conclusion: How Do We Get There From Here? | |
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| Recommended Reading List | |
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| Index | |
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| About the Authors | |