Performance Evaluation Proven Approaches for Improving Program and Organizational Performance

ISBN-10: 0787988839

ISBN-13: 9780787988838

Edition: 2008

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Description:

Performance Evaluation is a hands-on text for practitioners, researchers, educators, and students in how to use scientifically-based evaluations that are both rigorous and flexible. Author Ingrid Guerra-LA3pez, an internationally-known evaluation expert, introduces the foundations of evaluation and presents the most applicable models for the performance improvement field. Her book offers a wide variety of tools and techniques that have proven successful and is organized to illustrate evaluation in the context of continual performance improvement.
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Book details

List price: $58.00
Copyright year: 2008
Publisher: John Wiley & Sons, Incorporated
Publication date: 5/2/2008
Binding: Paperback
Pages: 320
Size: 5.75" wide x 8.75" long x 0.75" tall
Weight: 1.232
Language: English

Acknowledgments
Preface
The Author
Introduction to Evaluation
Foundations of Evaluation
A Brief Overview of Evaluation History
Evaluation: Purpose and Definition
Performance Improvement: A Conceptual Framework
Making Evaluation Happen: Ensuring Stakeholders' Buy-In
The Evaluator: A Job or a Role?
The Relationship to Other Investigative Processes
When Does Evaluation Occur?
General Evaluation Orientations
Challenges That Evaluators Face
Ensuring Commitment
Benefits of Evaluation
Basic Definitions
Principles of Performance-Based Evaluation
Evaluation Is Based on Asking the Right Questions
Evaluation of Process Is a Function of Obtained Results
Goals and Objectives of Organizations Should Be Based on Valid Needs
Derive Valid Needs Using a Top-Down Approach
Every Organization Should Aim for the Best That Society Can Attain
The Set of Evaluation Questions Drives the Evaluation Study
Models of Evaluation
Overview of Existing Evaluation Models
Overview of Classic Evaluation Models
Selected Evaluation Models
Selecting a Model
Conceptualizing a Useful Evaluation That Fits the Situation
Kirkpatrick's Four Levels of Evaluation
Kirkpatrick's Levels
Comments on the Model
Strengths and Limitations
Application Example: Wagner (1995)
Phillips's Return-on-Investment Methodology
Phillips's ROI Process
Comments on the Model
Strengths and Limitations
Application Example: Blake (1999)
Brinkerhoff's Success Case Method
The SCM Process
Strengths and Weaknesses
Application Example: Brinkerhoff (2005)
The Impact Evaluation Process
The Elements of the Process
Comments on the Model
Strengths and Limitations
Application Example
The Cipp Model
Stufflebeam's Four Types of Evaluation
Articulating Core Values of Programs and Solutions
Methods Used in CIPP Evaluations
Strengths and Limitations
Application Example: Filella-Guiu and Blanch-Pana (2002)
Evaluating Evaluations
Evaluation Standards
The American Evaluation Association Principles for Evaluators
Application Example: Lynch et al. (2003)
Tools and Techniques of Evaluation
Data
Characteristics of Data
Scales of Measurement
Defining Required Data from Performance Objectives
Deriving Measurable Indicators
Finding Data Sources
Follow-Up Questions and Data
Data Collection
Observation Methodology and the Purpose of Measurement
Designing the Experiment
Problems with Classic Experimental Studies in Applied Settings
Time-Series Studies
Simulations and Games
Document-Centered Methods
Conclusion
Analysis of Evaluation Data: Tools and Techniques
Analysis of Models and Patterns
Analysis Using Structured Discussion
Methods of Quantitative Analysis
Statistics
Graphical Representations of Data
Measures of Relationship
Inferential Statistics: Parametric and Nonparametric
Interpretation
Communicating the Findings
Recommendations
Considerations for Implementing Recommendations
Developing the Report
The Evaluator's Role After the Report
Continual Improvement
Common Errors in Evaluation
Errors of System Mapping
Errors of Logic
Errors of Procedure
Conclusion
Continual Improvement
What Is Continual Improvement?
Monitoring Performance
Adjusting Performance
The Role of Leadership
Contracting for Evaluation Services
The Contract
Contracting Controls
Ethics and Professionalism
Sample Statement of Work
Intelligence Gathering for Decision Making
Performance Measurement Systems
Issues in Performance Measurement Systems
Conclusion
The Future of Evaluation in Performance Improvement
Evaluation and Measurement in Performance Improvement Today
What Does the Future Hold?
Conclusion
References and Related Readings
Index
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