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| Acknowledgments | |
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| Preface | |
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| Introduction | |
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| ADDIE Wheel | |
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| ANALYZE | |
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| Data Collection | |
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| Data Gathering Strategies | |
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| What's the Problem? | |
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| Grid: Is It a Training Problem? | |
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| Training Assistance Request Worksheet | |
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| Twenty Questions You Should Always Ask Before Starting Any Training Program | |
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| Needs Analysis for Training Courses | |
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| Tip. Saying "No" | |
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| Analysis: Job, Task, and Skills | |
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| Job/Content Analysis | |
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| Task Analysis Form | |
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| Skills Chart | |
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| Analysis: Learners | |
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| Learner Characteristics | |
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| Learner Technology Skills | |
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| Existing Training: Who Gets What? | |
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| Synthesizing and Reporting Data | |
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| Needs Analysis Recap | |
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| Analysis Report Template | |
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| Chapter 1 Wrap-Up | |
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| Analysis: The REAL Story vs. the Sacred Story | |
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| Tips for Achieving Management Commitment to Training Solutions | |
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| World's Quickest Training Needs Analysis | |
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| Additional Suggested Resources | |
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| Design | |
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| Find Your 20 Percent | |
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| Developing Objectives | |
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| Tips for Creating Objectives: Rules of Thumb and Common Errors | |
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| Types of Objectives: Seven Levels | |
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| Writing Objectives: Worksheet | |
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| Testing | |
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| Tip. Why Test? | |
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| Tie Test Items to Objectives | |
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| Checklist for Culturally Unbiased Test Item Construction | |
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| Choosing a Delivery Format | |
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| Delivery Selection Flowchart | |
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| Delivery: Traditional or "E"? Or Both? | |
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| Course Design and Lesson Planning | |
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| Course Design Worksheet | |
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| Creating Lesson Plans | |
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| Lesson Plan Development Checklist and Content Matrix | |
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| Lesson Plan Template A: Overview Format | |
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| Lesson Plan Template B: Outline Format | |
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| Storyboarding Tools | |
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| Tip. Storyboarding e-Learning with PowerPoint | |
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| Storyboard Template A: PowerPoint Format | |
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| Storyboard Template B: Word Format | |
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| Cost and Time Estimators | |
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| "Rule of Thumb" Costs for Training | |
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| Training Design Time Estimate Worksheet | |
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| e-Learning Design Time Estimator | |
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| Project Planning | |
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| Training Project Risk Assessment: "Quick and Dirty Risk" | |
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| e-Learning Project Plan Outline | |
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| Classroom Training Project Planning Outline | |
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| Project Planning Worksheet | |
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| Chapter 2 Wrap-Up | |
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| Fink's Principles of Good Course Design | |
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| Tips for Working with Subject-Matter Experts | |
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| Additional Suggested Resources | |
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| Develop | |
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| Instructional Methods: Basics | |
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| Instructional Methods: Advantages and Disadvantages | |
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| Choosing a Lecture | |
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| Choosing a Demonstration | |
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| Choosing a Discussion | |
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| Instructional Methods: Advanced Techniques | |
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| Using a Case Study | |
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| Using a Role Play | |
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| Getting the Most from the Stories You Use | |
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| The Job Aid Job Aid | |
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| Matching Methods to Learning Styles and Preferences | |
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| Activities for Visual, Auditory, and Kinesthetic Preferences | |
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| Multiple Intelligences Activities | |
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| Multiple Intelligences Matrix | |
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| e-Learning Development Techniques: Mix It Up! | |
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| Developing Materials | |
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| Tips for Great Handouts | |
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| Evaluation Worksheet for Graphic Treatment | |
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| Developing Instructor Guides | |
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| How to Write an Instructor Guide | |
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| Sample Scripted Instructor Guide | |
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| Sample Outline Instructor Guide | |
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| Sample Overview Instructor Guide | |
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| Instructor Guide Template Using Icons | |
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| Instructor Guide Template: Synchronous Training | |