Designing the Customer-Centric Organization A Guide to Strategy, Structure, and Process

ISBN-10: 0787979198

ISBN-13: 9780787979195

Edition: 2005

Authors: Jay R. Galbraith

List price: $55.00
eBook available
30 day, 100% satisfaction guarantee

If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.

Learn more about our returns policy


Designing the Customer-Centric Organization offers todays business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
eBooks Starting from $45.00
Buy eBooks
what's this?
Rush Rewards U
Members Receive:
You have reached 400 XP and carrot coins. That is the daily max!
Study Briefs

Limited time offer: Get the first one free! (?)

All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.

Add to cart
Study Briefs
Periodic Table Online content $4.95 $1.99
Add to cart
Study Briefs
Business Ethics Online content $4.95 $1.99
Add to cart
Study Briefs
Business Law Online content $4.95 $1.99
Customers also bought

Book details

List price: $55.00
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/14/2005
Binding: Hardcover
Pages: 208
Size: 6.00" wide x 9.00" long x 0.50" tall
Weight: 1.298
Language: English

Surviving the Customer Revolution.
The Status Quo Has to Go.
The Customer-Centric Imperative.
The Rise of the Customer Dimension.
Strategy and Organization Model.
Customer-Centricity: How Much Is Enough?
Customer Relationship Strategies.
The Strategy Locator.
Creating a Lateral Networking Capability.
Light-Level Application.
Customer Lite.
Degussa Automotive Catalysts Division.
Learnings and Salient Features.
Medium-Level Application.
The Global Investment Bank Case.
Lessons from IBank.
Complete-Level Application.
Complex Solutions and Customer-Centric Organizations.
Lessons Learned.
Alternate High-Level Solutions Companies.
Nokia Networks.
Procter & Gamble.
The Capability That Citibank Built.
How to Manage the Change Process.
Designing a Customer-Centric Organization.
The Semiconductor Company.
Learnings and Salient Points.
Leading Through Management Processes.
Leading Strategic Change.
Linking Processes.
Reconciling Strategies.
Portfolio Planning and Solutions Development.
Opportunity Management Process.
Free shipping on orders over $35*

*A minimum purchase of $35 is required. Shipping is provided via FedEx SmartPost® and FedEx Express Saver®. Average delivery time is 1 – 5 business days, but is not guaranteed in that timeframe. Also allow 1 - 2 days for processing. Free shipping is eligible only in the continental United States and excludes Hawaii, Alaska and Puerto Rico. FedEx service marks used by permission."Marketplace" orders are not eligible for free or discounted shipping.

Learn more about the TextbookRush Marketplace.