Designing the Customer-Centric Organization A Guide to Strategy, Structure, and Process
List price: $55.00
30 day, 100% satisfaction guarantee
If an item you ordered from TextbookRush does not meet your expectations due to an error on our part, simply fill out a return request and then return it by mail within 30 days of ordering it for a full refund of item cost.
Learn more about our returns policy
Description: Designing the Customer-Centric Organization offers todays business leaders a comprehensive customer-centric organizational model that clearly shows how to put in place an infrastructure that is organized around the demands of the customer. Written by Jay Galbraith (the foremost expert in the field of organizational design), this important book includes a tool that will help determine how customer-centric an organization is- light-level, medium-level, complete-level, or high-level- and it shows how to ascertain the appropriate level for a particular institution. Once the groundwork has been established, the author offers guidance for the process of implementing a customer-centric system throughout an organization. Designing the Customer-Centric Organization includes vital information about structure, management processes, reward and management systems, and people practices.
Rush Rewards U
You have reached 400 XP and carrot coins. That is the daily max!
Limited time offer:
Get the first one free!
All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $55.00
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 4/14/2005
Size: 6.00" wide x 9.00" long x 0.50" tall
|Surviving the Customer Revolution.|
|The Status Quo Has to Go.|
|The Customer-Centric Imperative.|
|The Rise of the Customer Dimension.|
|Strategy and Organization Model.|
|Customer-Centricity: How Much Is Enough?|
|Customer Relationship Strategies.|
|The Strategy Locator.|
|Creating a Lateral Networking Capability.|
|Degussa Automotive Catalysts Division.|
|Learnings and Salient Features.|
|The Global Investment Bank Case.|
|Lessons from IBank.|
|Complex Solutions and Customer-Centric Organizations.|
|Alternate High-Level Solutions Companies.|
|Procter & Gamble.|
|The Capability That Citibank Built.|
|How to Manage the Change Process.|
|Designing a Customer-Centric Organization.|
|The Semiconductor Company.|
|Learnings and Salient Points.|
|Leading Through Management Processes.|
|Leading Strategic Change.|
|Portfolio Planning and Solutions Development.|
|Opportunity Management Process.|