Facilitating with Ease! Core Skills for Facilitators, Team Leaders and Members, Managers, Consultants, and Trainers

ISBN-10: 0787977292

ISBN-13: 9780787977290

Edition: 2nd 2005 (Revised)

Authors: Ingrid M. Bens

List price: $55.00
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This handbook delineates a well-defined set of practices and tools for meeting facilitation, providing the participants with the structure they need to identify their goals and develop their own action plans.
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Book details

List price: $55.00
Edition: 2nd
Copyright year: 2005
Publisher: John Wiley & Sons, Incorporated
Publication date: 2/14/2005
Binding: Paperback
Pages: 224
Size: 8.50" wide x 11.00" long x 0.75" tall
Weight: 1.628
Language: English

Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
What Do Facilitators Believe?
What Are Typical Facilitator Assignments?
Differentiating Between Process and Content
Core Practices Overview
Focus on Questioning
Questioning Formats
Sample Probing Questions
The Language of Facilitation
The Rules of Wording
Managing the Flip Chart
What Does Neutral Mean?
How Assertive Can a Facilitator Be?
Who Can Facilitate?
Balancing the Roles of Leader and Facilitator
Wearing More Than One Hat
Role Dilemmas
Facilitation in the Classroom
Facilitation As a Leadership Style
Best and Worst Facilitator Practices
Facilitator Behaviors and Strategies
Facilitation Cue Card
Core Practices Observation Sheet
Process Flow Observation Sheet
Facilitation Skill Levels
Facilitation Skills Self-Assessment
Facilitation Stages
Assessment and Design
Feedback and Refinement
Final Preparation
Starting a Facilitation
During a Facilitation
Ending a Facilitation
Following Up on a Facilitation
Knowing Your Participants
Conducting an Assessment
Group Assessment Survey
Comparing Groups to Teams
Understanding Team Stages
Facilitation Strategies Chart
Team Effectiveness Survey
Creating Participation
Creating the Conditions for Full Participation
Removing the Blocks to Participation
Create Buy-In
Manage the Participation of Leaders
Create Targeted Norms
High-Participation Techniques
Group Participation Survey
Encouraging Effective Meeting Behaviors
Group Behaviors Handout
Observing Group Behaviors in Action
Peer Review
Peer Review Worksheet
Effective Decision Making
Know the Four Types of Conversations
The Four Levels of Empowerment
Clarifying the Four Empowerment Levels
Shifting Decision-Making Paradigms
The Six Decision-Making Options
Decision Options Chart
The Importance of Consensus
Things to Watch for in Decision Making
Effective Decision-Making Behaviors
Steps in the Systematic Consensus-Building Process
Consensus Building Worksheet
Symptoms, Causes and Cures of Poor Decisions
Decision Process Survey
Facilitating Conflict
Comparing Arguments and Debates
Steps in Managing Conflict
Step 1: Venting People's Emotions
Listen-Empathize-Clarify-Seek Permission-Resolve
Step 2: Resolving Issues
The Five Conflict Options
The Five Options in Action
Conflict Management Norms
Giving and Receiving Feedback
The Eight-Step Feedback Process
The Language of Feedback
Making Interventions
Intervention Wording
Intervention Wording for Specific Situations
Dealing with Resistance
Common Conflict Dilemmas
The Collaborative Conflict Management Process
Interpersonal Conflict Worksheet
Group Conflict Checklist
Conflict Observation Sheet
Conflict Effectiveness Survey
Meeting Management
Meetings That Work
Our Meetings Are Terrible!
The Fundamentals of Meeting Management
Balancing the Roles of Chairperson and Facilitator
Using a Written Process Check
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