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| Introduction | |
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| Understanding Facilitation | |
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| What Is Facilitation? | |
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| What Does a Facilitator Do? | |
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| What Do Facilitators Believe? | |
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| What Are Typical Facilitator Assignments? | |
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| Differentiating Between Process and Content | |
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| Core Practices Overview | |
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| Focus on Questioning | |
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| Questioning Formats | |
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| Sample Probing Questions | |
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| The Language of Facilitation | |
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| The Rules of Wording | |
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| Managing the Flip Chart | |
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| What Does Neutral Mean? | |
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| How Assertive Can a Facilitator Be? | |
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| Who Can Facilitate? | |
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| Balancing the Roles of Leader and Facilitator | |
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| Wearing More Than One Hat | |
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| Role Dilemmas | |
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| Facilitation in the Classroom | |
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| Facilitation As a Leadership Style | |
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| Best and Worst Facilitator Practices | |
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| Facilitator Behaviors and Strategies | |
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| Facilitation Cue Card | |
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| Core Practices Observation Sheet | |
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| Process Flow Observation Sheet | |
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| Facilitation Skill Levels | |
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| Facilitation Skills Self-Assessment | |
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| Facilitation Stages | |
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| Assessment and Design | |
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| Feedback and Refinement | |
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| Final Preparation | |
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| Starting a Facilitation | |
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| During a Facilitation | |
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| Ending a Facilitation | |
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| Following Up on a Facilitation | |
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| Knowing Your Participants | |
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| Conducting an Assessment | |
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| Group Assessment Survey | |
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| Comparing Groups to Teams | |
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| Understanding Team Stages | |
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| Forming | |
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| Storming | |
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| Norming | |
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| Performing | |
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| Facilitation Strategies Chart | |
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| Team Effectiveness Survey | |
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| Creating Participation | |
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| Creating the Conditions for Full Participation | |
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| Removing the Blocks to Participation | |
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| Create Buy-In | |
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| Manage the Participation of Leaders | |
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| Create Targeted Norms | |
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| High-Participation Techniques | |
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| Group Participation Survey | |
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| Encouraging Effective Meeting Behaviors | |
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| Group Behaviors Handout | |
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| Observing Group Behaviors in Action | |
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| Peer Review | |
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| Peer Review Worksheet | |
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| Effective Decision Making | |
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| Know the Four Types of Conversations | |
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| The Four Levels of Empowerment | |
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| Clarifying the Four Empowerment Levels | |
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| Shifting Decision-Making Paradigms | |
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| The Six Decision-Making Options | |
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| Decision Options Chart | |
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| The Importance of Consensus | |
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| Things to Watch for in Decision Making | |
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| Effective Decision-Making Behaviors | |
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| Steps in the Systematic Consensus-Building Process | |
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| Consensus Building Worksheet | |
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| Symptoms, Causes and Cures of Poor Decisions | |
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| Decision Process Survey | |
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| Facilitating Conflict | |
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| Comparing Arguments and Debates | |
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| Steps in Managing Conflict | |
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| Step 1: Venting People's Emotions | |
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| Listen-Empathize-Clarify-Seek Permission-Resolve | |
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| Step 2: Resolving Issues | |
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| The Five Conflict Options | |
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| The Five Options in Action | |
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| Conflict Management Norms | |
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| Giving and Receiving Feedback | |
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| The Eight-Step Feedback Process | |
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| The Language of Feedback | |
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| Making Interventions | |
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| Intervention Wording | |
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| Intervention Wording for Specific Situations | |
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| Dealing with Resistance | |
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| Common Conflict Dilemmas | |
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| The Collaborative Conflict Management Process | |
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| Interpersonal Conflict Worksheet | |
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| Group Conflict Checklist | |
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| Conflict Observation Sheet | |
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| Conflict Effectiveness Survey | |
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| Meeting Management | |
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| Meetings That Work | |
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| Our Meetings Are Terrible! | |
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| The Fundamentals of Meeting Management | |
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| Balancing the Roles of Chairperson and Facilitator | |
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| Using a Written Process Check | |