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Preface to the Second Edition | |
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Acknowledgments | |
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The Authors | |
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An Overview | |
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Introduction | |
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The Context and Process of Strategic Change | |
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Readiness Assessment Worksheets | |
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Strengths, Weaknesses, Opportunities, and Challenges (or Threats) | |
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Barriers to Strategic Planning | |
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Expected Costs of Strategic Planning | |
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Expected Benefits of Strategic Planning | |
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Should We Proceed with the Strategic Planning Process? | |
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Creating and Implementing Strategic Planning: Ten Key Steps | |
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Initiate and Agree on a Strategic Planning Process | |
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Worksheet | |
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Plan the Planning Effort | |
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Clarify Organizational Mandates | |
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Worksheets | |
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Review of Mandates | |
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Background for Group Discussion of Mandates | |
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Identify and Understand Stakeholders, Develop and Refine Mission and Values, and Consider Developing a Vision Sketch | |
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Worksheets | |
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Stakeholder Identification | |
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External Stakeholder Analysis | |
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Internal Stakeholder Analysis | |
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Key External Stakeholder Involvement | |
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Key Internal Stakeholder Involvement | |
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Mission Statement | |
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Values Statement | |
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Vision Sketch | |
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Assess the Environment to Identify Strengths, Weaknesses, Opportunities, and Challenges | |
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Worksheets | |
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Internal Strengths | |
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Internal Weaknesses | |
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External Opportunities | |
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External Challenges | |
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Distinctive Competencies | |
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Identify and Frame Strategic Issues | |
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Worksheets | |
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Individual Strategic Issue Identification | |
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Master List of Key Strategic Issues | |
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Master Strategic Issue Statement | |
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Operational Versus Strategic Issues | |
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Formulate Strategies to Manage the Issues | |
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Worksheets | |
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Key Questions for Identifying Strategies | |
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Strategy Statement | |
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Criteria for Evaluating Suggested Strategies | |
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Checklist for Deciding on Strategic Plan Contents | |
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Review and Adopt the Strategic Plan | |
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Worksheets | |
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Plan Review and Adoption Process | |
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Plan Evaluation | |
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Establish an Effective Organizational Vision for the Future | |
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Worksheet | |
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Vision of Success | |
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Develop an Effective Implementation Process | |
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Worksheets | |
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Existing Programs, Services, and Projects: Evaluation | |
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Strategic Plan's Proposed Programs, Services, and Projects: Evaluation | |
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Prioritizing Programs, Services, and Projects | |
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Action Planning | |
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Reassess Strategies and the Strategic Planning Process | |
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Worksheets | |
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Improving Existing Strategies | |
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Improving the Strategic Planning Process | |
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Resources | |
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Brainstorming Guidelines | |
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Snow Card Guidelines | |
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Strategic Planning Workshop Equipment Checklist | |
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Conference Room Setup Checklist | |
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Model External Stakeholder (or Customer) Questionnaire for XYZ Organization | |
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Model Internal Stakeholder Evaluation Questionnaire for XYZ Organization | |
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Analyzing and Reporting Results of Surveys | |
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Glossary | |
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Bibliography | |