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| Preface for the Collaborative Work Systems Series | |
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| Acknowledgments | |
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| Preface | |
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| Prologue: A Scenario | |
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| Principles and Perspectives | |
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| Building the Collaborative Organization | |
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| Collaborative Work Systems as a Solution | |
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| Collaborative Competencies | |
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| Collaborative Capacity | |
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| The Collaborative Organization | |
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| Collaborative Culture | |
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| Collaborative Capital | |
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| Collaboration and Teams | |
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| The Payoff from the Collaborative Organization | |
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| Conclusion | |
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| The Ten Principles of Collaborative Organizations | |
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| Focus Collaboration on Achieving Business Results | |
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| Align Organizational Support Systems to Promote Ownership | |
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| Articulate and Enforce "a Few Strict Rules" | |
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| Exploit the Rhythm of Convergence and Divergence | |
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| Manage Complex Tradeoffs on a Timely Basis | |
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| Create Higher Standards for Discussions, Dialogue, and Information Sharing | |
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| Foster Personal Accountability | |
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| Align Authority, Information, and Decision Making | |
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| Treat Collaboration as a Disciplined Process | |
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| Design and Promote Flexible Organizations | |
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| Applying the Principles | |
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| Collaboration in Manufacturing Settings | |
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| Definition of Manufacturing | |
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| Trends Affecting How We Work | |
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| Common Ways of Organizing | |
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| Challenges with Respect to Collaboration | |
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| When to Collaborate | |
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| How the Guiding Principles Apply | |
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| Implications for Executives | |
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| Collaboration in New Product Development Settings | |
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| Definition of New Product Development | |
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| Historical Context | |
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| Trends Affecting New Product Development | |
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| Common Ways of Organizing | |
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| Challenges with Respect to Collaboration | |
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| When to Collaborate | |
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| How the Guiding Principles Apply | |
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| Implications for Executives | |
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| Collaboration in Service Settings | |
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| Definition of Collaboration in a Service Setting | |
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| Historical Context | |
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| Common Ways of Organizing | |
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| Challenges with Respect to Collaboration | |
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| How the Guiding Principles Apply | |
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| Implications for Executives | |
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| Collaboration in Virtual Settings | |
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| Historical Context | |
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| Definition of Virtual Collaborative Organizations | |
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| Trends Affecting Virtual Collaborative Organizations | |
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| Common Ways of Organizing | |
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| Challenges with Respect to Collaboration | |
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| When to Collaborate | |
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| How the Guiding Principles Apply | |
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| Implications for Executives | |
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| Strategies for Implementation | |
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| Moving Forward | |
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| Collaboration Diagnostic Tool: How to Move Forward | |
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| Focus Collaboration on Achieving Business Results | |
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| |
| |
| Align Organizational Support Systems to Promote Ownership | |
| |
| |
| |
| Articulate and Enforce "a Few Strict Rules" | |
| |
| |
| |
| Exploit the Rhythm of Convergence and Divergence | |
| |
| |
| |
| Manage Complex Tradeoffs on a Timely Basis | |
| |
| |
| |
| Create Higher Standards for Discussions, Dialogue, and Information Sharing | |
| |
| |
| |
| Foster Personal Accountability | |
| |
| |
| |
| Align Authority, Information, and Decision Making | |
| |
| |
| |
| Treat Collaboration as a Disciplined Process | |
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| Design and Promote Flexible Organizations | |
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| Conclusion | |
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| References | |
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| About the Series Editors | |
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| About the Authors | |
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| Index | |