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| An Invitation to Healing Conversations | |
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| Getting Started: Supporting others without fixing, rescuing, or judging | |
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| When You Need a Friend | |
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| Please, Don't Ask Me How I Am, Unless ... Beginning a healing conversation | |
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| Using the Rule of Six: Asking for help | |
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| Just Listen: After a sudden loss | |
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| Rediscovering Empathy: What comforts you may not comfort someone else | |
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| It'll Be OK, Sugarplum: Being a light at the end of the tunnel | |
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| Mommy, Will He Be OK? Helping children face their fears and yours | |
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| Asking One Friend to Help Another: When you don't have the answers | |
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| Unexpected Gifts: Accepting help from a stranger | |
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| Before and After the Move: Emotional attics and new road maps | |
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| It's Not What You Think: The hidden hurts of bankruptcy | |
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| Who Am I If I'm Not Who I Was? After a life-changing event | |
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| It's Over: A relationship ends | |
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| Reflection: Tuning Out of Your Head, Tuning In to Your Heart | |
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| Health Matters | |
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| Test Results: Getting the news or waiting to hear | |
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| Peaceful Warrior: When you want to help deal with a diagnosis | |
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| Facing Surgery: Before, during, and after | |
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| Just How Do You Ask for Help? Making your own wish list | |
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| Paciencia: Recovering from depression | |
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| Is the Doctor In? Making the most of your time as a patient or as a doctor | |
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| What's the Difference Between a Cure and Healing? Living with chronic pain | |
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| What About Me? Supporting the caregiver | |
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| Second Sight: When a disability becomes an ability | |
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| When the Bough Breaks: When you can't see their pain | |
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| The Bear: Close calls | |
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| After the Accident: Fears remain | |
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| A Cry for Help: Responding to attempted suicide | |
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| Reflection: How to Be with Someone Who's in Pain | |
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| Healing Conversations at Work | |
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| You People Are Incompetent! Turning angry customers into loyal fans | |
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| When Staff Don't Get Along: The power of listening | |
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| Trading Places: Helping a colleague pause before jumping to conclusions | |
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| You Must Be Kidding! Giving and getting difficult feedback | |
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| Plant Closings and Pink Slips: Taking away their jobs but not their dignity | |
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| Trapezes: Being laid off, fired, or acquired | |
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| Bad News at the Office: Crossing invisible boundaries | |
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| Celebrating Life: Asking a coworker for help with a family dilemma | |
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| I Just Wanted to Let You Know I Cared: Consoling an employee | |
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| Honoring Paul Tsongas: Coping with death in the workplace family | |
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| Notes to Keep a Memory Alive: A letter to the children | |
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| Reflection: Maybe It Is My Job--Intentional Kindness | |
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| Transitions: Heart, Mind, Body, and Soul | |
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| We're Getting Divorced: Appreciating what you may not understand | |
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| Be a Friend, Not a Hero: Helping someone deal with verbal abuse | |
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| I Don't Want to Be a Burden: Supporting the widowed spouse | |
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| Splinters, Mice, and Little Things: Learning to live alone | |
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| Broken Hearts and Burnt Offerings: When a gift offers a reservoir of care | |
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| What Is Enough? Retirement as a way of life | |
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| What Happens When You Show Up for Class? Lessons from an elder | |
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| I Know Her Name: Living with Alzheimer's | |
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| The Long Goodbye: When death takes its time | |
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| He Knows He's About to Die: Visiting a friend in a hospice | |
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| Anniversaries of Loss: Special dates to remember | |
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| Reflection: Being with Their Silence--and Yours | |
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| Lost Loves | |
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| Leo the Cat: Putting a "four-footed angel" to sleep | |
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| When You Don't Get the Chance to Say Goodbye: Unfinished feelings | |
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| It's a Blessing, Really: When death brings relief | |
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| Take a Friend to Lunch: Writing the obituary | |
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| Oh, Damn! Did Anybody Bring a Knife? Scattering ashes | |
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| Best-Laid Plans: When last wishes clash with the needs of the living | |
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| When Mom Leaves: A gift of poetry | |
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| After the Funeral: Appreciating behind-the-scenes responsibilities | |
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| When a Young Child Dies: A parent's bewilderment lingers | |
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| Frail Submarines: When someone chooses suicide | |
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| When Tragedy Inspires Action: Responding to a sudden death | |
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| Grief Unburied: Sorrow returns in waves | |
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| Perhaps: Is this heaven on earth? | |
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| Reflection: Sometimes There Are No Words | |
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| In the End | |
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| Healing Takes Time | |
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| Appreciations | |
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| Resources | |
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| The Author | |
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| Index | |