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Facilitating with Ease! A Step-by-Step Guidebook with Customizable Worksheets

ISBN-10: 0787951943

ISBN-13: 9780787951948

Edition: 2000

Authors: Ingrid M. Bens

List price: $50.00
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Description:

This handbook delineates a well-defined set of practices and tools for meeting facilitation, providing the participants with the structure they need to identify their goals and develop their own action plans.
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Book details

List price: $50.00
Copyright year: 2000
Publisher: John Wiley & Sons, Incorporated
Publication date: 1/24/2000
Binding: Paperback
Pages: 224
Size: 8.54" wide x 11.06" long x 0.69" tall
Weight: 1.628
Language: English

Introduction
Understanding Facilitation
What Is Facilitation?
What Does a Facilitator Do?
Differentiating Between Process and Content
Core Practices Overview
Focus on Questioning
Managing the Flip Chart
The Language of Facilitation
Giving and Receiving Feedback
How Neutral Do Facilitators Really Need to Be?
How Assertive Can a Facilitator Be?
Facilitation As a Leadership Style
Best and Worst Facilitator Practices
Facilitator Behaviors and Strategies
Facilitation Core Practices Observation Sheet
Facilitation Process Flow Observation Sheet
Facilitation Skill Levels
Facilitation Skills Self-Assessment
Facilitation at a Glance Chart
Facilitation Stages
Assessment and Design
Feedback and Refinement
Final Preparation
Starting a Facilitation
During a Facilitation
Ending a Facilitation
Following Up on a Facilitation
Knowing Your Participants
Conducting an Assessment
Group Assessment Survey
Comparing Groups to Teams
Understanding Team Stages
Forming
Storming
Norming
Performing--The Final Team Growth Stage
Facilitation Strategies Chart
Team Effectiveness Survey
Clarifying Empowerment Levels
Helping Groups Negotiate Increased Empowerment
Creating Participation
Creating the Conditions for Full Participation
Removing the Blocks to Participation
High-Participation Techniques
Group Effectiveness Survey
Encouraging Effective Meeting Behaviors
Group Behaviors Handout
Observing Group Behaviors in Action
Peer Review
Peer Review Format
Facilitating Conflict
Knowing the Difference Between Debates and Arguments
Steps in Managing Conflict--Overview
Venting People's Emotions
Resolving Issues
The Five Conflict Options: Pros and Cons
Conflict Management Norms
Making Interventions
Dealing with Resistance
Confrontational Facilitation
Common Facilitation Dilemmas
The Collaborative Conflict Management Process
Observing Interpersonal Conflict Worksheet
Group Conflict Checklist
Conflict Management Observation Sheet
Conflict Effectiveness Survey
Effective Decision Making
Symptoms, Causes and Cures of Poor Decisions
Decision-Making Survey
The Six Decision-Making Options
Understanding Consensus Building
Things to Watch for in Decision Making
Effective Decision-Making Behaviors
Shifting Decision-Making Paradigms
Overview of the Systematic Consensus-Building Process
Consensus Decision Worksheet
Meeting Management
Meetings that Work
Meeting Diagnostic Survey
Our Meetings Are Terrible!
The Fundamentals of Meeting Management
Sample Process Check Survey
Sample Meeting Exit Survey
Meeting Effectiveness Survey
Process Tools for Facilitators
Visioning
Sequential Questioning
Brainstorming
Anonymous Brainstorming Technique
Force-Field Analysis
Gap Analysis
Multi-Voting
Root-Cause Analysis
Decision Grid
Troubleshooting
Troubleshooting Worksheet
Survey Feedback
Priority Setting
Needs and Offers Negotiation
Systematic Problem Solving
Systematic Problem Solving Worksheets
Process Designs
Introduction to the Sample Designs
Creating a Mission Statement and Objectives
Work Planning, Roles and Responsibilities
Priority Setting/Cutback Planning
Inter-Group Negotiation
Finding and Solving Problems
Core Program Development
Survey Feedback/Issue Census
New Leader Integration
Transition Planning
Process Improvement
Session Planning Worksheet
About the Author
Acknowledgments
Bibliography
How to Use the CD-ROM