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Dental Office Administration

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ISBN-10: 078179160X

ISBN-13: 9780781791601

Edition: 2010

Authors: Geraldine Irlbacher-Girtel, Guy S. Girtel, Geraldine S. Irlbacher-Girtel

List price: $79.99
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Dental Office Administration is a comprehensive resource that details the responsibilities of the dental office administrator, providing practical communication techniques and tips for problem solving. It also provides the necessary clinical background information every administrator needs to manage a successful practice.
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Book details

List price: $79.99
Copyright year: 2010
Publisher: Lippincott Williams & Wilkins
Publication date: 10/1/2009
Binding: Paperback
Pages: 464
Size: 8.50" wide x 10.75" long x 0.50" tall
Weight: 2.442
Language: English

Introduction to the profession
Introduction to Dental Office Administration
What Is a Dental Office Administrator?
Functions and Responsibilities
Characteristics of a Successful Dental Office Administrator
Professional Appearance
Professional Attitude
Promptness and Effective Time Management
Other Characteristics
Importance of the Position
Education and Certification
Certification of the Dental Assistant
National Credentials
State Credentials
State Credentials
Certification of the Dental Office Administrator
Dental Office Layout
Reception and Business Areas
Front Desk
Dentist's Office
Consultation Area
Clinical Areas
Staff Areas
Dental Team
Dental Specialists
Dental Hygienist
Dental Assistant
Dental Office Manager
Certified Dental Technician
Sterilization Assistant and Office Assistant
Association Memberships
Legal Responsibilities and Ethics
Legal Concepts
Expressed Contracts
Implied Contracts
Termination of Contracts
Laws That Apply to Dental Professionals
Dental Practice Act
Good Samaritan Act
Americans With Disabilities Act
Negligence and Malpractice
Health Insurance Portability and Accountability Act of 1996
Confidentiality and the Privacy Rule
Notice of Privacy Practice
Minimum Necessary Standard
Personal Representatives and Minors
Preemption and Exception Determinations
Administrative Requirements
Security Regulations
Administrative Safeguards
Technical Safeguards
Physical Safeguards
Transaction and Code Sets
Ethics in Dental Office Administration
Code of Professional Conduct
Principles of Ethics
Patient Rights and Responsibilities
Infection Control
Disease Transmission and Occupational Exposure
Methods of Disease Transmission
Disease Transmission in and out of the Dental Office
Patient to Dental Staff
Dental Staff to Patient
Patient to Patient
Dental Staff to Family and Community
Infection Control Agencies and Regulations
Centers for Disease Control and Prevention
Occupational Health and Safety Administration
Implementing Office Policies and Maintaining Records
Infection Control Techniques
Dental Terminology
Communication in the Dental Office
Telephone Skills
Written Communication
Dental Office Management
Patient Record Management
Patient Development and Maintenance
Appointment Management
Staff Management
Filing Procedures
Technology in the Dental Office
Financial Management
Dental Insurance
Accounts Receivable
Accounts Payable
Career Considerations
Employment Strategies
Answers to Checkpoint and Review Questions