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| Introduction to the profession | |
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| Introduction to Dental Office Administration | |
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| What Is a Dental Office Administrator? | |
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| Functions and Responsibilities | |
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| Characteristics of a Successful Dental Office Administrator | |
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| Professional Appearance | |
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| Professional Attitude | |
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| Promptness and Effective Time Management | |
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| Other Characteristics | |
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| Teamwork | |
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| Confidentiality | |
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| Importance of the Position | |
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| Education and Certification | |
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| Certification of the Dental Assistant | |
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| National Credentials | |
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| State Credentials | |
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| State Credentials | |
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| Certification of the Dental Office Administrator | |
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| Dental Office Layout | |
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| Reception and Business Areas | |
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| Front Desk | |
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| Dentist's Office | |
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| Consultation Area | |
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| Clinical Areas | |
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| Staff Areas | |
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| Dental Team | |
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| Dentist | |
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| Dental Specialists | |
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| Dental Hygienist | |
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| Dental Assistant | |
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| Dental Office Manager | |
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| Certified Dental Technician | |
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| Sterilization Assistant and Office Assistant | |
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| Association Memberships | |
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| Legal Responsibilities and Ethics | |
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| Legal Concepts | |
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| Contracts | |
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| Expressed Contracts | |
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| Implied Contracts | |
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| Termination of Contracts | |
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| Consent | |
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| Laws That Apply to Dental Professionals | |
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| Dental Practice Act | |
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| Good Samaritan Act | |
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| Americans With Disabilities Act | |
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| Negligence and Malpractice | |
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| Fraud | |
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| Health Insurance Portability and Accountability Act of 1996 | |
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| Confidentiality and the Privacy Rule | |
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| Notice of Privacy Practice | |
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| Minimum Necessary Standard | |
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| Personal Representatives and Minors | |
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| Preemption and Exception Determinations | |
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| Administrative Requirements | |
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| Security Regulations | |
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| Administrative Safeguards | |
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| Technical Safeguards | |
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| Physical Safeguards | |
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| Identifiers | |
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| Transaction and Code Sets | |
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| Ethics in Dental Office Administration | |
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| Code of Professional Conduct | |
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| Principles of Ethics | |
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| Patient Rights and Responsibilities | |
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| Infection Control | |
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| Disease Transmission and Occupational Exposure | |
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| Methods of Disease Transmission | |
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| Disease Transmission in and out of the Dental Office | |
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| Patient to Dental Staff | |
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| Dental Staff to Patient | |
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| Patient to Patient | |
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| Dental Staff to Family and Community | |
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| Infection Control Agencies and Regulations | |
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| Centers for Disease Control and Prevention | |
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| Occupational Health and Safety Administration | |
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| Implementing Office Policies and Maintaining Records | |
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| Infection Control Techniques | |
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| Communication | |
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| Dental Terminology | |
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| Communication in the Dental Office | |
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| Telephone Skills | |
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| Written Communication | |
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| Dental Office Management | |
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| Patient Record Management | |
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| Patient Development and Maintenance | |
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| Appointment Management | |
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| Staff Management | |
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| Filing Procedures | |
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| Inventory | |
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| Technology in the Dental Office | |
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| Financial Management | |
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| Dental Insurance | |
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| Accounts Receivable | |
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| Accounts Payable | |
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| Banking | |
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| Payroll | |
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| Career Considerations | |
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| Employment Strategies | |
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| Answers to Checkpoint and Review Questions | |
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| Glossary | |
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| Index | |