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| Preface | |
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| Professional Conduct | |
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| Employer Expectations | |
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| Common Courtesies | |
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| Human-Animal Bond | |
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| Veterinary Staff: Roles and Responsibilities | |
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| Professional Ethics | |
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| Professional Appearance | |
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| Appropriate Language | |
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| The Task Box | |
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| Laws and Their Effects on Policies and Procedures | |
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| Common Law | |
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| Federal Laws | |
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| Occupational Safety and Health | |
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| Personal Protective Equipment | |
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| Universal Precautions | |
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| State Laws | |
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| Local Laws | |
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| Front Office Procedures | |
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| Medical Record Assembly | |
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| Color-Coding Medical Records | |
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| Filing | |
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| Appointment Scheduling | |
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| Updating Client Information | |
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| Intake Procedures | |
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| Entering Patient Information: The Signalment | |
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| Release of Patient Information | |
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| Rabies Certificates | |
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| Health Certificates and Interstate Shipment of Animals | |
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| Consent Forms | |
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| Client Communication | |
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| Patient Discharge | |
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| Telephone Techniques | |
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| Handling Difficult Clients | |
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| Inventory Control | |
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| In-House Communications | |
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| Letter Writing | |
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| Using Computers | |
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| Common Procedures | |
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| Animal Restraint | |
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| Psychological Restraint | |
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| Ropes and Knots | |
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| Placement and Removal of Patients From Enclosures | |
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| Birds: Removal and Return To Caging | |
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| Lifting Heavy Animals | |
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| Handling the Fractious Patient | |
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| Restraint During the Physical Examination | |
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| Opening a Patient's Mouth | |
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| Venipuncture | |
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| Cephalic Venipuncture | |
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| Saphenous Venipuncture in the Dog | |
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| Femoral Venipuncture in the Cat | |
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| Restraint During Administration of Injections | |
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| Restraint During Vaccination | |
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| Restraint: Sternal Recumbency | |
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| Restraint: Lateral Recumbency | |
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| Restraint: Dorsal Recumbency | |
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| Head Restraint: Elizabethan Collar and Neck Brace | |
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| Leg Restraint: Hobbles | |
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| Species Considerations: Rabbits | |
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| Examination Room Procedures | |
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| Examination Room Preparation | |
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| Patient History | |
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| Recording Observations | |
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| Vital Signs | |
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| Sexing a Cat | |
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| Aging The Dog And Cat | |
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| Mixing Vaccine | |
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| Filling a Syringe | |
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| Bandaging | |
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| Emergency Support | |
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| Patient Discharge or Hospitalization? | |
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| Pharmacy Skills | |
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| Reading a Prescription | |
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| Prescription Labeling | |
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| Prescription Packaging | |
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| Filling the Prescription: Drug Identification | |
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| Filling the Prescription: How Much to Dispense | |
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| Handling Controlled Substances | |
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| Explaining Patient Medication To The Owner | |
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| Administering Medication: Oral | |
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| Administering Medication: Aural | |
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| Administering Medication: Topical | |
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| Administering Medication: Ophthalmics | |
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| Drug Storage | |
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| Labeling Secondary Containers | |
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| Laboratory Skills | |
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| The Veterinary Laboratory | |
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| Common External Parasites | |
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| The Fecal Sample | |
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| Blood Collection | |
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| The Complete Blood Count | |
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| Blood Smear | |
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| Wright's Stain | |
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| Packed Cell Volume | |
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| Plasma Protein | |
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| Blood Chemistry and Electrolyte Determinations | |
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| Serologic Test Kits | |
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| Urine Collection | |
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| Examination of Urine | |
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| Identification of Microorganisms | |
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| Sample Collection for Culture | |
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| Antibiotic Sensitivity Testing | |
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| Necropsy | |
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| Radiology and Diagnostic Imaging | |
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| Radiation Safety | |
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| Radiology Log | |
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| Patient Positioning | |
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| Correct Use of the Caliper | |
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| Using a Technique Chart | |
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| Film Identification | |
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| Developing Film | |
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| Automatic Film Processing | |
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| Manual Film Processing | |
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| Cassettes | |
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| Film Filing | |
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| Darkroom Maintenance | |
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| Ultrasonography | |
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| Endoscopy | |
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| Medical Nursing | |
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| The Treatment Plan | |
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| Patient Housing | |
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| Environmental Considerations | |
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| Feeding the Hospitalized Patient | |
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| Water | |
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| Socialization and Exercise | |
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| Grooming | |
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| Dental Care | |
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| Preventing Nosocomial Infections | |
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| Injections | |
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| Monitoring IV Fluid Administration and IV Catheter Maintenance | |
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| Euthanasia | |
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| Surgical Tasks | |
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| Surgery Log Book | |
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| Aseptic Technique | |
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| Surgical Suite Maintenance | |
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| Preanesthetic Patient Preparation | |
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| Anesthetic Induction | |
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| Intubation | |
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| Preparation of Surgical Site | |
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| Presurgical Packs | |
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| Gowning the Surgeon | |
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| Patient Positioning and Final Skin Preparation | |
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| Patient Monitoring | |
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| Anesthesia Machine | |
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| Postanesthetic Patient Care | |
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| Gloving | |
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| Of Scalpel Blades, Sutures, and ... | |
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| Postoperative Patient Care | |
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| Sterilization Techniques and Equipment | |
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| Instrument Preparation | |
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| Pack Preparation | |
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| Drape and Towel Packs | |
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| Postoperative Room Cleaning | |
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| Common Surgical Procedures | |
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| Grooming | |
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| Combing and Brushing | |
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| Ear Cleaning | |
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| Nail Trimming | |
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| Expressing Anal Sacs | |
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| Bathing and Dipping | |
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| Clipping a Bird's Flight Feathers | |
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| Clippers | |
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| Facility Maintenance | |
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| Disinfectants | |
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| Cage and Kennel Cleaning | |
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| Storage | |
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| Cleaning Surfaces | |
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| Laundry | |
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| Handling Waste | |
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| Appendices | |
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| SCANS Competencies and Foundation Skills | |
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| USDA Codes | |
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| Directional Vocabulary | |
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| Anatomical Locations of Veins Frequently Used for Venipuncture | |
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| Normal Vital Signs | |
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| Age Estimation of Dogs and Cats | |
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| Abbreviations for Prescriptions | |
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| Metric System | |
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| Blood Collection Tube Types | |
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| Equivalents | |
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| Disease, Surgical, Procedural, and Observational Abbreviations | |
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| Frequently Used Surgical Instruments | |
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| Preparation Areas of Patients | |
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| Stages and Planes of Anesthesia | |
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| Anesthetic Record Form | |
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| Glossary | |
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| Bibliography | |
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| Index | |