Skip to content

Customer Rules The 39 Essential Rules for Delivering Sensational Service

ISBN-10: 0770435602

ISBN-13: 9780770435608

Edition: 2013

Authors: Lee Cockerell

List price: $23.99
Blue ribbon 30 day, 100% satisfaction guarantee!
what's this?
Rush Rewards U
Members Receive:
Carrot Coin icon
XP icon
You have reached 400 XP and carrot coins. That is the daily max!

Description:

Former COO of Walt Disney World distills essential rules for winning and keeping customers--and growing profits in the process--by delivering superior service.Drawing on his more than 40 years in the hospitality industry, Cockerell not only shows why the customer always rules, but also how to serve customers with such consistency, integrity, creativity, and sincerity that they'll never want to do business with anyone but you.
Customers also bought

Book details

List price: $23.99
Copyright year: 2013
Publisher: Knopf Doubleday Publishing Group
Publication date: 3/5/2013
Binding: Hardcover
Pages: 208
Size: 5.25" wide x 8.25" long x 1.00" tall
Weight: 0.858
Language: English