| |
| |
Preface to the Third Edition | |
| |
| |
Acknowledgments | |
| |
| |
| |
Public Administration and the New Public Management | |
| |
| |
The Old Public Administration | |
| |
| |
The New Public Management | |
| |
| |
Engaging the Debate | |
| |
| |
| |
The Roots of the New Public Service | |
| |
| |
Democratic Citizenship | |
| |
| |
Models of Community and Civil Society | |
| |
| |
Organizational Humanism and the New Public Administration | |
| |
| |
Postmodern Public Administration | |
| |
| |
The New Public Service | |
| |
| |
| |
Serve Citizens, Not Customers | |
| |
| |
Civic Virtue and Democratic Citizenship | |
| |
| |
Public Service as an Extension of Citizenship | |
| |
| |
The Old Public Administration and Client Service | |
| |
| |
The New Public Management and Customer Satisfaction | |
| |
| |
The New Public Service and Quality Service for Citizens | |
| |
| |
Conclusion | |
| |
| |
| |
Seek the Public Interest | |
| |
| |
What Is the Public Interest? | |
| |
| |
The Old Public Administration and the Public Interest | |
| |
| |
The New Public Management and the Public Interest | |
| |
| |
The New Public Service and the Public Interest | |
| |
| |
Conclusion | |
| |
| |
| |
Value Citizenship over Entrepreneurship | |
| |
| |
A Governance Perspective | |
| |
| |
The Old Public Administration and the Administrator's Role | |
| |
| |
The New Public Management and the Administrator's Role | |
| |
| |
The New Public Service and the Administrator's Role | |
| |
| |
Conclusion | |
| |
| |
| |
Think Strategically, Act Democratically | |
| |
| |
Implementation in Historical Perspective | |
| |
| |
The Old Public Administration and Implementation | |
| |
| |
The New Public Management and Implementation | |
| |
| |
The New Public Service and Implementation | |
| |
| |
Conclusion | |
| |
| |
| |
Recognize That Accountability Isn't Simple | |
| |
| |
The Classic Debate | |
| |
| |
Administrative Responsibility: To Whom for What? | |
| |
| |
The Old Public Administration and Accountability | |
| |
| |
The New Public Management and Accountability | |
| |
| |
The New Public Service and Accountability | |
| |
| |
Conclusion | |
| |
| |
| |
Serve Rather than Steer | |
| |
| |
Changing Perspectives on Leadership | |
| |
| |
The Old Public Administration and Executive Management | |
| |
| |
The New Public Management and Entrepreneurship | |
| |
| |
The New Public Service and Leadership | |
| |
| |
Conclusion | |
| |
| |
| |
Value People, Not Just Productivity | |
| |
| |
Human Behavior in Organizations: Key Concepts | |
| |
| |
Groups, Culture, and Democratic Administration | |
| |
| |
The Old Public Administration: Using Control to Achieve Efficiency | |
| |
| |
The New Public Management: Using Incentives to Achieve Productivity | |
| |
| |
The New Public Service: Respecting Public Service Ideals | |
| |
| |
Conclusion | |
| |
| |
| |
The New Public Service and Citizen Engagement: Action Recommendations | |
| |
| |
Why Engage Citizens? | |
| |
| |
What Is Citizen Engagement? | |
| |
| |
Alternative Approaches | |
| |
| |
Choosing When and How to Use Citizen Engagement Tools | |
| |
| |
Conclusion | |
| |
| |
| |
The New Public Service: Cases and Examples | |
| |
| |
Listening to the City: The Rebuilding of New York | |
| |
| |
Iowa's Citizen-Initiated Performance Assessment | |
| |
| |
National Park Service Civic Engagement Initiative | |
| |
| |
Civic Engagement around the World | |
| |
| |
The Future of the New Public Service | |
| |
| |
| |
Conclusion | |
| |
| |
References | |
| |
| |
Index | |
| |
| |
About the Authors | |