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| List of Boxes, Tables and Figures Preface and Introduction | |
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| Public Administration in the Century of Interdependence | |
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| What to Expect | |
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| The Major Influences on Administration in the Twenty-First Century | |
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| How Should Government Act? | |
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| Assessing and Improving Public Administration | |
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| Notes | |
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| Government Functions and Organization | |
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| The Genesis and Roles of Government | |
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| What to Expect | |
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| Why Any Government? The Roots of Political Fundamentals in | |
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| Legitimacy and the Nature of Elites | |
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| How Big "Should" Government Be? | |
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| The Conceptual Justifications for Government Intervention | |
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| A Practical Framework to Facilitate Decisions on Government Intervention | |
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| A Concluding Word | |
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| Questions for Discussion | |
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| The Basic Terms | |
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| Notes | |
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| Setting and Enforcing Government Regulations | |
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| What to Expect | |
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| The General Context | |
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| The Benefits and Costs of Regulation | |
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| Sources and Types of Regulation | |
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| Resolving Regulatory Conflicts | |
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| The Evolution of Government Regulation | |
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| Deregulation | |
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| Federal Regulation in the United States | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Policy-Making Machinery and the Organization of Central Government | |
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| What to Expect | |
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| Central Mechanisms to Support Policy-Making | |
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| The Organizational Structure of Central Government | |
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| Coordination and Management Issues in Central Government | |
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| The Situation in the United States | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Decentralization and the Organization of Subnational Government | |
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| What to Expect | |
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| The Structure of Subnational Government | |
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| Approaches to Defining Subnational Territories | |
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| Decentralization: The Geographic Articulation of State Power | |
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| Intergovernmental Relations and Coordination | |
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| Administering Local Government | |
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| The Situation in the United States | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Managing Government Activity | |
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| Managing the Money: Making, Implementing, and Monitoring the Budget | |
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| What to Expect | |
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| Paying for Your Government | |
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| The Roles and Objectives of Public Expenditure Management | |
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| Budget Systems, Annuality, and Comprehensiveness | |
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| Budget Preparation | |
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| Budget Execution | |
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| Management Controls, Audit, and Evaluation | |
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| The Situation in the United States | |
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| General Direction of Improvement | |
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| Questions for Discussion | |
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| Bad Practices in budget Preparation | |
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| Technical Requirements for Budget Execution and Financial Control | |
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| Notes | |
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| Managing the People I: Government Employment and Wage Policy | |
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| What to Expect | |
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| Introduction: The Importance of a Good Civil Service | |
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| Government Employment Policy | |
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| Wage and Incentive Policy | |
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| General Directors for Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Managing the People II: Personnel Administration and Development | |
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| What to Expect | |
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| Government Personnel Management | |
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| Investing in Government Personnel Development | |
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| The Situation in the United States | |
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| General Directions for Improvement | |
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| Questions for Discussion | |
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| Elite Civil Service Corps | |
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| Notes | |
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| Managing the Purchases and the Contracts: Public Procurement | |
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| What to Expect | |
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| Genesis, Objectives, and Scope of Public Procurement | |
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| The Legal and Regulatory Framework for Procurement | |
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| The Management of Public Procurement | |
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| Major Issues in Public Procurement | |
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| The Procurement Process | |
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| Contract Management and Monitoring | |
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| The Special Issues of Military Procurement | |
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| The Situation in the United States | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| The Stages of Competitive Bidding | |
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| Other Forms of Procurement | |
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| Notes | |
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| Managing for Results: Performance, Monitoring, and Evaluation | |
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| What to Expect | |
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| The Context | |
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| Measuring and Using Performance Indicators | |
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| Personnel Performance Appraisal | |
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| Introducing Performance Reforms | |
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| Monitoring and Evaluation (M&E) | |
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| The Situation in the United States | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Governance and Public Management | |
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| Accountability: "Exit," "Voice," and Institutions | |
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| What to Expect | |
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| The Role of "Exit" and "Voice" in Public Accountability | |
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| Exit: Providing Choices and Outsourcing | |
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| Voice: Communicating and Listening to the Citizen | |
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| Accountability Institutions | |
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| The General Accountability Office in the United States | |
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| General Direction of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Participation and Social Capital | |
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| What to Expect | |
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| Social Capital | |
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| Participation | |
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| Civil Society and Non-Governmental Organizations (NGOs) | |
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| A Concluding Word | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Transparency: Information, the Media, and E-Governance | |
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| What to Expect | |
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| Transparency in Public Management | |
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| The Media | |
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| Information Technology, E-governance, and Public Administration | |
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| Legislative Transparency | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| The Rule of Law: Assuring Public Integrity and Preventing Corruption | |
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| What to Expect? | |
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| What Is Corruption? | |
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| Corruption-Arguments and Costs | |
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| Ethics and Integrity in Government | |
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| Managing for Integrity in a Changing Public Sector | |
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| Fighting Corruption | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| Notes | |
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| Administrative Reform: Experience and Prospects | |
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| Public Administration Reforms in Developed Countries | |
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| What to Expect | |
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| The First Phase: Cheaper Government | |
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| The Second Phase: Better Government | |
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| The Scope and Speed of the Reforms | |
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| Common Issues | |
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| General Directions of Improvement | |
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| Questions for Discussion | |
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| The Way Forward: Progress, Not Fashion | |
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| What to Expect | |
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| The Never-Ending Struggle Against Fashion | |
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| Implementation: The Missing Link | |
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| Managing Constructive Administrative Change | |
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| Some Concluding Messages | |
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| References | |
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| Recommended Websites | |
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| Index | |
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| About the Authors | |