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Integrating Quality and Strategy in Health Care Organizations

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ISBN-10: 0763795402

ISBN-13: 9780763795405

Edition: 2013

Authors: M. Michael Shabot, Afsaneh Barzi, Osama Mikhail, Sarmad Sadeghi, Sarmad Sadeghi

List price: $133.95
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Book details

List price: $133.95
Copyright year: 2013
Publisher: Jones & Bartlett Learning, LLC
Publication date: 8/13/2012
Binding: Paperback
Pages: 284
Size: 5.75" wide x 8.75" long x 0.65" tall
Weight: 1.166
Language: English

Foreword
Preface
Contributors to Chapter 10
Acknowledgments
Introduction
Understanding the U.S. Healthcare System
Introduction
The U.S. Healthcare System Structure
The U.S. Healthcare System Performance
Performance Challenges in the U.S. Healthcare System
Healthcare Reform and Its History
References
Understanding the Healthcare Organization
Introduction
The Typical Strategic Plan for a Healthcare Organization
Organizational Performance: The Two Bottom Lines
Mission, Performance, Strategy, and Structure
Quality Within the Organizational Infrastructure
Control Systems
References
General Concepts in Quality
Introduction
Historical Perspective
Quality and Hospital Care Through the Years
Current Definition of Quality in Health Care
References
Current State of Quality Measurement: External Dynamics
Introduction
Government Organizations
Nonprofit Organizations
For-profit Organizations
Changing the Quality Conversation
References
Current State of Quality Measurement: Internal Dynamics
Introduction
Healthcare Quality Priorities: Patient Safety and Patient Experience
Governance, Management, and Staff
Approach to Quality Priorities
Performance Dashboards
References
Measuring Quality of Inpatient Care
Introduction
Before the Measurement Process Begins
Definition of Healthcare Quality
Terminology
Measurement Framework
Quality Measures
Operationalizing the Measurement Framework
The Appropriate Level of Quality
References
Understanding Quality and Performance
Introduction
Performance, Strategy, Finance, and Quality
Value in Health Care
Internal and External Influences on Quality
Integration of Quality and Finance
References
Quantifying the Quality Performance Gaps
Introduction
Performance Measurement
Assessment of Current Quality Performance Status
Establishing Quality Performance Targets
References
Closing the Gaps
Introduction
Performance-Driven Planning
Integration of Finance and Quality
Feedback Control of Performance
References
Case Studies in Healthcare Quality
Introduction
Cleveland Clinic Health System (CCHS)
Memorial Hermann Healthcare System (MHHS)
University of Southern California (USC)
Conclusions
Quality Measurement Framework
Framework for Performance-Driven Planning: Integration of Quality and Finance
Implications and Limitations of the Frameworks
Areas for Future Research
References
Index