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Foreword | |
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Preface | |
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Contributors | |
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About the Editor | |
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Organization Theory And Foundations | |
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Introduction | |
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Studying Organizations | |
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Beyond the Classroom | |
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References | |
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Anatomy and Physiology of Theory | |
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Introduction | |
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What Is Theory? | |
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Anatomy of Theory | |
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Physiology of Theory | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Classical Theories of Organization | |
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Introduction | |
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Scientific Management | |
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Administrative Principles | |
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Bureaucratic Principles | |
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Human Relations | |
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Administrative Behavior | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Modern Theories of Organization | |
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Introduction | |
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General Systems Theory | |
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Contingency Theory | |
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Transaction Cost Economics | |
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Resource Dependence Theory | |
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Institutional Theory | |
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Population Ecology | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Complexity and Postmodern Theory | |
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Introduction | |
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Shared Notions and Common Focus | |
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Characteristics of Complex Adaptive Systems | |
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Managing Healthcare Organizations as Postmodernist Complex Adaptive Systems | |
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Decision Making and Sensemaking | |
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What Does This All Mean? | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Organization Behavior and Dynamics | |
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Individual Behavior and Motivation | |
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Introduction | |
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Theories of Motivation | |
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Motivation in the Work Environment | |
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Changes in Motivation | |
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Motivation and Learning | |
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Impact of Age and Cultural Factors on Motivation and Learning | |
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Motivation and Sports | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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Case Study | |
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References | |
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Group Dynamics | |
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Introduction | |
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Groups and Teams | |
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Groups and Teams in Healthcare Organizations | |
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Roles, Diversity, and Trust | |
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Group Processes | |
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Group Formation | |
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Group Phenomena | |
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Application of Crew Resource Management (CRM) to Healthcare | |
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Performance and Group Effectiveness | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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Case Study | |
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References | |
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Power and Politics | |
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Introduction | |
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Sources of Power | |
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Politics in Health Organizations | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Conflict and Interpersonal Relations | |
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Introduction | |
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Conflict Management | |
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Interpersonal Relationships | |
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Chapter Summary | |
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Review/Discussion Questions | |
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References | |
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Leadership Theory and Influence | |
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Introduction | |
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Defining Leadership | |
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A Chronological Review of Leadership Theory | |
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Leadership Phase Evolution | |
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Chapter Summary | |
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Review/Discussion Questions | |
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References | |
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Leadership and Transformation | |
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Introduction | |
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Prescription One: The Dynamic Culture Leadership Model | |
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Prescription Two: The Omnibus Leadership Model | |
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Conclusion | |
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Chapter Summary | |
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Review/Discussion Questions | |
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References | |
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Decision Making and Communication | |
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Introduction | |
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Decision Making | |
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Tools of Decision Making | |
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Communication | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Case Study | |
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References | |
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Culture Values and Ethics | |
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Introduction | |
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What Is Corporate Culture? | |
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The Healthcare Setting | |
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How Are Culture and Climate Different? | |
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What is the Theory Behind Culture and Climate? | |
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Values and Beliefs That Support Organizational Goals | |
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The Ethics and the Social Responsibility of Management | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Stakeholder Dynamics | |
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Introduction | |
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Stakeholders (Actors) in Healthcare | |
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Utility of Parity of Healthcare in Stakeholder Dynamics | |
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The Sarfit Model | |
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Parity in Policy and Strategy | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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Case Study: The Dilemma of the Uninsured in the United States | |
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Case Study: Overburdened Emergency Departments Threatened by the Problem of Uninsured | |
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Case Study: Business Feels the Consequences of the Uninsured Problem | |
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References | |
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Organizational Dysfunction and Pathology | |
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Introduction | |
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Healthcare Organizational Groups | |
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Complexity and Work Intensity | |
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Ambiguous and Conflicting Cultures | |
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Healthcare Management and Organizational Dysfunction | |
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Conclusion | |
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Chapter Summary | |
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Review/Discussion Questions | |
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References | |
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Organization Development and Change | |
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Transformational Change and Development | |
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Introduction | |
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Organizational Development: Framework for Change | |
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Creating the Capacity to Change | |
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Chapter Summary | |
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Review Questions | |
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References | |
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Team Building and Development | |
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Introduction | |
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Types of Teams | |
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The Team Advantage | |
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Benefits of Teams | |
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Team Composition | |
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Team Evolution | |
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Stages of Team Development | |
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Building Team Functionality | |
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Ongoing Training = Sustainable Knowledge | |
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Problem Solving | |
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Continuous Reinforcement: The Value of the Team's Work | |
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Getting Down to Business | |
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Defining Success | |
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Beyond Metrics | |
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Selling the Solution: Management Buy-In | |
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Back on the Everyday Job | |
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Trends | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activity | |
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References | |
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Physician Leadership and Development | |
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Clinical Performance: The Key to Healthcare Reform | |
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Why Physician Leadership Is Needed | |
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Understanding Physician Behavior | |
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From Clinician to Leader-Essential Changes in Mindset | |
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Leadership Development Models | |
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Chapter Summary | |
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Review/Discussion Questions | |
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References | |
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Governance and Board Development | |
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Introduction | |
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Board Organization | |
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Board Officers | |
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Board Committees | |
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Board Meeting Format | |
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The Relationship Between Senior Management and the Board | |
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Fiduciary Duties | |
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Financial Oversight | |
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Operating Oversight | |
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Strategic Oversight | |
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Oversight of Patient Care and Resource Utilization | |
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Changing Board Models | |
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Effective Governance: Cultures and Activities | |
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Board Assessment | |
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Board Member Education | |
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Current Issues and Controversies | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activity | |
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References | |
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Organization Development for Terrorism and Natural Disasters | |
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Introduction | |
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Significance to Healthcare Leaders | |
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The Threat | |
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Business Involvement: What Should Be Done | |
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A Preparedness Plan | |
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Chapter Summary | |
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References | |
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Organization Development and the Future | |
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Introduction | |
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Development Practice and Philosophy | |
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Development in a Changing World | |
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Chapter Summary | |
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Review/Discussion Questions | |
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Learning Activities | |
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References | |
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Index | |