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| Human Resources in the Healthcare Sector | |
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| Healthcare Human Resources | |
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| Physicians | |
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| Dentists | |
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| Pharmacists | |
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| Allied Health Workers | |
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| Nonphysician Practitioners | |
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| Nurses | |
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| Human Resources: Functions | |
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| Strategic Planning | |
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| Recruitment and Selection | |
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| Retention | |
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| Compensation and Benefits | |
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| Performance Evaluation | |
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| Training and Education | |
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| Legal and Regulatory Issues | |
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| Human Resources: Challenges | |
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| Increasing Demand | |
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| Outdated System | |
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| Erosion in Caring and Personal Touch | |
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| Increased Dissatisfaction | |
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| Shortages and Surpluses | |
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| Physician Shortage/Surplus | |
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| Provider Maldistribution | |
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| Provider Diversity | |
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| Emphasis on Efficiency | |
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| Uses of Electronic Medical Records | |
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| Medical Errors | |
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| The Legal Environment | |
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| Federal Equal Employment Opportunity Laws | |
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| General Employment Laws | |
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| Benefits | |
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| Safety | |
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| Health-Related Regulations | |
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| Major Human Resource's Issues in the Healthcare Setting | |
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| The Public Sector (Chapter 4) | |
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| The Public Health Sector (Chapter 5) | |
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| Integrated Delivery Systems (Chapter 6) | |
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| Managed Care Organizations (Chapter 7) | |
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| Hospitals (Chapter 8) | |
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| Long-term Care Facilities (Chapter 9) | |
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| Community Health Centers (Chapter 10) | |
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| Physician Practices (Chapter 11) | |
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| Public Health Clinics (Chapter 12) | |
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| The Future of Healthcare Delivery | |
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| References | |
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| The Practice of Human Resources Management in the 21st-century Healthcare Organization | |
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| Current Issues | |
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| The Challenge of Finding and Retaining Competent People | |
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| Compensation and Benefits Issues | |
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| Legislative and Regulatory Environments | |
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| Title VII and Other "Rights" | |
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| Compliance Functions | |
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| Safety | |
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| Where Does Human Resources Go from Here? | |
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| References | |
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| Essential Components of Human Resources Practices and Management | |
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| Organizational Elements of Human Resources in Healthcare Organizations | |
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| Leadership | |
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| Motivation | |
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| Organizational Culture | |
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| Communication and Information Processing | |
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| Environmental Influences | |
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| Design | |
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| Human Resources and Diversity Issues | |
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| Human Resources Functions | |
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| Strategic Human Resources Management | |
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| Recruitment and Selection | |
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| Contract/Agreement | |
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| Training And Education | |
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| Retention | |
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| Performance Evaluation | |
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| Compensation | |
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| Legal/Regulatory Issues and Compliance | |
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| The Role of Human Resources Administration in Supporting Functions | |
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| Conclusion | |
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| References | |
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| Human Resources Practice in the Public Sector | |
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| Introduction | |
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| Overview of the Setting | |
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| Qualifications of Human Resources Administrators | |
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| Issues in HRM Administration | |
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| Recruitment and Selection | |
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| Retention | |
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| Compensation | |
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| Benefits | |
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| Performance Management | |
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| Training and Education | |
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| Unionization | |
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| Conclusion | |
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| References | |
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| General Principles of Human Resources Management in Public Health Settings | |
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| Introduction | |
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| Overview of the Setting | |
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| Roles | |
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| The Work Environment and Public Health Programs | |
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| Trends in Public Health Human Resources Management | |
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| Recruitment and Selection | |
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| Regulatory and Legal Issues in Employment | |
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| Design and Implementation of Recruitment Processes | |
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| Recruitment Challenges and Opportunities in Public Health Strategies | |
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| Employee Safety | |
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| Compensation and Benefits | |
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| Employee Relations | |
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| Legal Framework | |
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| Managing Relationships and Employee Relations Programs | |
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| Training and Education | |
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| Core Competencies for Public Health Professionals | |
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| Strategic Planning | |
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| Conclusion | |
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| References | |
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| Managing Human Resources in an Integrated Healthcare System | |
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| Introduction | |
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| Overview of the Setting | |
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| The Human Resources Function in an HIS | |
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| The Role of Corporate HR During HIS Formation | |
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| Beyond Systems Formation: Formulating and Implementing Corporate HR Policies | |
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| Strategic Planning | |
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| Policies Related to Strategic HR Planning and Information Systems | |
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| Recruitment | |
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| Selection | |
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| Retention | |
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| Training and Education | |
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| Performance Management | |
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| Compensation | |
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| Physician Compensation | |
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| Benefits | |
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| Unionization | |
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| Conclusion | |
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| References | |
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| Human Resources Issues in Managed Care Settings | |
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| Overview of the Setting | |
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| Strategic Planning | |
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| Planning and Implementing HR Strategy in Managed Care Settings | |
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| Managing the Flow of Work in Managed Care Settings | |
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| Understanding Equal Opportunity and the Legal Environment in Managed Care Settings | |
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| Recruitment and Selection | |
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| Internet Recruiting | |
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| Internal Recruiting | |
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| External Recruiting | |
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| Managing Workforce Diversity in Managed Care Settings | |
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| Selection | |
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| Orienting the Workforce | |
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| Retention | |
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| Managing Separations and Outplacements | |
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| Performance Management | |
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| Training and Education | |
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| Compensation and Benefits | |
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| Managing Compensation and Rewarding Performance in Managed Care Settings | |
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| Designing and Administering Benefits in Managed Care Settings | |
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| Employee Relations | |
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| Developing Positive Employee Relations and Communication in Managed Care Settings | |
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| Managing Discipline and Respecting Employee Rights in Managed Care Settings | |
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| Unionization | |
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| Ensuring Workplace Safety and Health in a Managed Care Setting | |
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| Conclusion | |
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| References | |
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| The Human Resources Function in Hospitals | |
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| Overview of the Setting | |
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| Recruitment and Selection | |
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| Lack of Diversity in Healthcare Providers | |
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| Retention | |
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| The Hiring Process | |
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| Credentialing of Independent Practitioners | |
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| Competency Validation and Performance Appraisal | |
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| Initial Competency Validation | |
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| Granting Privileges to Independent Practitioners | |
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| Ongoing Competency Validation | |
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| Performance Appraisal | |
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| Due Process | |
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| Defamation Liability | |
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| Peer Review | |
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| The Work Environment | |
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| "Provider-Friendly" Organizational Structures | |
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| Scheduling and Staffing | |
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| Overtime | |
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| Delegation Rules | |
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| Training and Education | |
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| Patient Safety | |
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| Technology and Patient Safety | |
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| Malpractice | |
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| Accountability for Quality of Care | |
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| Employee Relations | |
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| Communication and Interpersonal Relationships | |
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| Conflict Management | |
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| Unionization | |
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| The National Labor Relations Acts | |
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| Impact of Labor-Management Disputes in Hospitals | |
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| Does the Act of Supervision Imply Management? | |
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| Conclusion | |
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| References | |
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| Human Resources Management Along the Continuum of Care | |
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| Overview of the Setting | |
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| Staffing | |
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| Recruitment and Selection | |
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| Methods of Recruitment | |
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| Methods of Staffing | |
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| Retention | |
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| Nursing Shortage | |
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| Compensation | |
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| Benefits | |
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| Mandated Benefits | |
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| Retirement-Related Benefits | |
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| Insurance Benefits | |
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| Payment for Time Not Worked | |
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| Other Benefits | |
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| Training and Education | |
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| Performance Evaluation | |
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| Unionization | |
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| Legal and Regulatory Issues | |
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| Regulations Specific to Long-Term Care | |
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| Conclusion | |
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| References | |
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| Human Resources Management in Community Health Centers | |
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| Overview of the Setting | |
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| Staffing | |
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| Job Description | |
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| Job Specification | |
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| Job Analysis | |
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| The Employment Process | |
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| Recruitment and Selection | |
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| Employment Applications | |
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| Interviewing | |
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| Reference Checks | |
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| Hiring | |
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| Credentialing of Clinical Staff | |
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| Retention | |
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| Promotion and Job Changes | |
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| Separation | |
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| Compensation and Benefits | |
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| Compensation | |
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| Benefits | |
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| Performance Evaluation | |
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| Problem Identification and Employee Counseling | |
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| Counseling | |
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| Performance Appraisal | |
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| Discipline | |
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| Safety | |
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| Training and Education | |
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| Legal and Regulatory Issues | |
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| Conclusion | |
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| References | |
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| Human Resources in Physician Practice Management | |
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| Introduction | |
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| Overview of the Setting | |
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| Major Employment Categories | |
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| Physician Influence in Human Resources | |
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| Legal Structure | |
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| Strategic Planning | |
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| Compensation and Benefits | |
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| Compensation Strategy | |
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| Compensation Plan Approval Process | |
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| Compensation Models | |
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| Physician Compensation and Benefits | |
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| Alternative Compensation Methods | |
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| Redesigning a Physician Compensation Plan | |
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| Academic Practices | |
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| Physician Employment Agreements | |
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| Independent Contractors | |
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| Recruitment | |
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| Recruitment Process | |
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| Internal Versus External Recruiting | |
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| Selection | |
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| Reference Checks | |
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| Reducing the Hiring Risk | |
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| Nurse Recruitment | |
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| Physician Recruitment | |
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| Legal Issues in Recruitment and Selection | |
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| Other Legal Issues | |
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| Training and Education | |
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| Employee Orientation | |
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| Physician Orientation | |
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| Organizational Culture Integration | |
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| Role of Trainer | |
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| Training and Motivation | |
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| Job Rotation and Cross-Training | |
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| Positive Training Environment | |
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| Retention | |
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| Benefits Enhancement | |
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| Educational Incentives | |
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| Employee Handbook | |
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| Personnel Files | |
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| Right to View Personnel Files | |
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| Performance Evaluations | |
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| Alternative Evaluation Methods | |
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| Performance Evaluation Elements | |
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| Task Performance versus Behavior | |
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| Problems with Performance Evaluations | |
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| Progressive Discipline and Grievance Procedure | |
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| Conclusion | |
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| References | |
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| Human Resources Practices and Management in Public Health Clinics | |
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| Introduction | |
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| Overview of the Setting | |
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| Role and Characteristics | |
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| Emerging Trends: Internal and External Influences on Public Health Clinics | |
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| Understanding and Managing Human Resources for Public Health Clinics | |
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| Strategic Planning | |
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| Recruitment and Selection | |
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| Retention | |
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| Training and Education | |
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| Compensation | |
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| Performance Evaluation | |
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| Legal and Regulatory Issues | |
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| Protocols for Contracts and Agreements | |
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| Legal/Regulatory Issues and Compliance | |
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| Human Resources Opportunities and Challenges | |
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| Conclusion | |
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| References | |
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| The Future Is Now: A Call for Action | |
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| Overview of the Setting | |
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| Economic Trends | |
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| Political Trends | |
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| Social Trends | |
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| Technological Trends | |
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| Regulatory Trends | |
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| Implications for Human Resources Managers | |
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| Recruitment, Selection, and Retention | |
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| Contract Employees and Outsourcing | |
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| Education and Training | |
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| Compensation and Benefits | |
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| Strategic Planning | |
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| Conclusion | |
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| References | |