| |
| |
Acknowledgements | |
| |
| |
About the Author | |
| |
| |
Introduction | |
| |
| |
| |
Parental Aggression Towards School Personnel | |
| |
| |
| |
A Genuine Concern for School Personnel | |
| |
| |
Are Confrontational Parents a Pertinent Issue? | |
| |
| |
How Often Does Parental Aggression Occur? | |
| |
| |
Do Employees Have to Tolerate Parental Aggression? | |
| |
| |
Could Parental Aggression Affect Me? | |
| |
| |
Why Does the Topic of Parental Aggression Seem Obscure? | |
| |
| |
What Makes Parental Aggression a Unique Issue? | |
| |
| |
Questions for Discussion | |
| |
| |
| |
The Reactive Nature of Education | |
| |
| |
The Effects of Reactivity | |
| |
| |
Is a Proactive Approach Necessary? | |
| |
| |
Why Does This Feel Funny? | |
| |
| |
Why Do Parents Become Hostile? | |
| |
| |
Questions for Discussion | |
| |
| |
| |
Confrontational Parents and Your Colleagues | |
| |
| |
School Administrators | |
| |
| |
Teachers | |
| |
| |
Guidance Counselors | |
| |
| |
School Social Workers | |
| |
| |
School Health Personnel | |
| |
| |
Office Personnel | |
| |
| |
School Psychologists | |
| |
| |
Other School Personnel | |
| |
| |
Questions for Discussion | |
| |
| |
| |
An Approach to Address Parental Aggression | |
| |
| |
| |
The RAID Approach | |
| |
| |
What Have We Established So Far? | |
| |
| |
Seven Frequently Asked Questions Regarding the RAID Approach | |
| |
| |
Just Common Sense | |
| |
| |
A Schoolwide Approach to Parental Aggression | |
| |
| |
Brevity and Simplicity | |
| |
| |
Questions for Discussion | |
| |
| |
| |
RAID Step One: Recognizing the Potential for a Volatile Encounter | |
| |
| |
To Meet or Not to Meet | |
| |
| |
When is it Too Risky to Meet With a Parent? | |
| |
| |
How Do You Say No? | |
| |
| |
The "Guilts" | |
| |
| |
Step One in Motion | |
| |
| |
Step One Summary | |
| |
| |
Step One Checklist | |
| |
| |
Questions for Discussion | |
| |
| |
| |
RAID Step Two: Assessing Your Ability to Emotionally Handle the Situation | |
| |
| |
What Types of Issues Affect Our Emotions and Disposition? | |
| |
| |
Face Number Four | |
| |
| |
Early-Warning Colleagues | |
| |
| |
"I'll be Back" | |
| |
| |
Step Two Summary | |
| |
| |
Step Two Checklist | |
| |
| |
Questions for Discussion | |
| |
| |
| |
RAID Step Three: Identifying Your Advantages | |
| |
| |
Advantages: What's Available? | |
| |
| |
Workforce Advantages | |
| |
| |
Environmental Advantages | |
| |
| |
Step Three Summary | |
| |
| |
Step Three Checklist | |
| |
| |
Questions for Discussion | |
| |
| |
| |
RAID Step Four: Diffusing Anger During the Initial Approach and Greeting | |
| |
| |
Observing the Parent | |
| |
| |
Approaching the Parent | |
| |
| |
Greeting the Parent | |
| |
| |
Setting Parameters | |
| |
| |
Step Four Summary | |
| |
| |
Step Four Checklist | |
| |
| |
Questions for Discussion | |
| |
| |
| |
Putting the RAID Approach to Work | |
| |
| |
| |
Mrs. Winslow | |
| |
| |
| |
Mrs. Cananski | |
| |
| |
Summary | |
| |
| |
Questions for Discussion | |
| |
| |
| |
Issues, Questions, and Installation | |
| |
| |
| |
The Worst-Case Scenario ... and After | |
| |
| |
After the Confrontation | |
| |
| |
I Gotta Unload: The Importance of Debriefing | |
| |
| |
Summary | |
| |
| |
Questions for Discussion | |
| |
| |
| |
Four Great Questions | |
| |
| |
What If a Parent Becomes Aggressive and a Student Is in the Vicinity? | |
| |
| |
What If a Parent Confronts a Staff Member Off Campus? | |
| |
| |
Which Staff Member Plays the Most Important Role in the RAID Approach? | |
| |
| |
How Do You Handle a Parent When He or She Returns to the School? | |
| |
| |
Questions for Discussion | |
| |
| |
| |
Traumatic Stress Reactions Questionnaire | |
| |
| |
References | |
| |
| |
Facilitator's Guide | |
| |
| |
Who Should Use This Guide? | |
| |
| |
Who Should Receive a "RAID Approach" In-Service? | |
| |
| |
When Should The RAID Approach Be Installed? | |
| |
| |
How This Guide Is Organized | |
| |
| |
What Materials Are Necessary? | |
| |
| |
Materials for Facilitators | |
| |
| |
Materials for Participants | |
| |
| |
| |
| |
| |
| |
Introduce the Issue of Parental Aggression | |
| |
| |
| |
Identification of Previous Staff Interactions With Aggressive Parents | |
| |
| |
| |
Identify the Possible Effects of Parental Aggression on School Personnel | |
| |
| |
| |
Establish the Value of a Multidisciplinary Approach to Parental Aggression | |
| |
| |
| |
| |
| |
| |
Introduce the RAID Approach | |
| |
| |
| |
Explain Step One: Recognizing the Potential for a Volatile Encounter | |
| |
| |
| |
Explain Step Two: Assessing Your Ability to Emotionally Handle the Situation | |
| |
| |
| |
Explain Step Three: Identifying Your Advantages | |
| |
| |
| |
Explain Step Four: Diffusing Parent Anger During the Initial Approach and Greeting | |
| |
| |
| |
| |
| |
| |
Solicit Feedback Regarding the RAID Approach | |
| |
| |
| |
Identify Roles and Responsibilities | |
| |
| |
| |
Discuss Worst-Case Scenarios | |
| |
| |
| |
Establish a Debriefing Mechanism | |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
| |
Index | |