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Difficult Parent An Educator's Guide to Handling Aggressive Behavior

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ISBN-10: 0761988998

ISBN-13: 9780761988991

Edition: 2005

Authors: Charles M. Jaksec

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Focuses on strategies for handling parental aggression usinf a four-step approach: recognising the potential for a volatile encounter; assessing you ability to emotionally handle the situation; identifying your advantages; & diffusing the parent's aggressiveness during the initial approach & greeting.
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Book details

Copyright year: 2005
Publisher: Corwin Press
Publication date: 6/21/2004
Binding: Paperback
Pages: 168
Size: 6.00" wide x 8.75" long x 0.50" tall
Weight: 0.594
Language: English

Charles M. Jaksec III has served as a school social worker in The Hillsborough County School District for 21 years and has been a member of the district's crisis intervention team for 18 years. He serves as the chairperson of the district's Bullying Committee and is a member of the district's Violence Prevention Committee. Jaksec is the author of The Difficult Parent: An Educator's Guide to Handling Aggressive Behaviors (Corwin Press 2004) and The Confrontational Parent: A Practical Guide for School Leaders (Eye On Education, Inc. 2003). He speaks nationally and locally on the topics of school crisis intervention and parental aggression. Jaksec has a master's degree in counseling services…    

About the Author
Parental Aggression Towards School Personnel
A Genuine Concern for School Personnel
Are Confrontational Parents a Pertinent Issue?
How Often Does Parental Aggression Occur?
Do Employees Have to Tolerate Parental Aggression?
Could Parental Aggression Affect Me?
Why Does the Topic of Parental Aggression Seem Obscure?
What Makes Parental Aggression a Unique Issue?
Questions for Discussion
The Reactive Nature of Education
The Effects of Reactivity
Is a Proactive Approach Necessary?
Why Does This Feel Funny?
Why Do Parents Become Hostile?
Questions for Discussion
Confrontational Parents and Your Colleagues
School Administrators
Guidance Counselors
School Social Workers
School Health Personnel
Office Personnel
School Psychologists
Other School Personnel
Questions for Discussion
An Approach to Address Parental Aggression
The RAID Approach
What Have We Established So Far?
Seven Frequently Asked Questions Regarding the RAID Approach
Just Common Sense
A Schoolwide Approach to Parental Aggression
Brevity and Simplicity
Questions for Discussion
RAID Step One: Recognizing the Potential for a Volatile Encounter
To Meet or Not to Meet
When is it Too Risky to Meet With a Parent?
How Do You Say No?
The "Guilts"
Step One in Motion
Step One Summary
Step One Checklist
Questions for Discussion
RAID Step Two: Assessing Your Ability to Emotionally Handle the Situation
What Types of Issues Affect Our Emotions and Disposition?
Face Number Four
Early-Warning Colleagues
"I'll be Back"
Step Two Summary
Step Two Checklist
Questions for Discussion
RAID Step Three: Identifying Your Advantages
Advantages: What's Available?
Workforce Advantages
Environmental Advantages
Step Three Summary
Step Three Checklist
Questions for Discussion
RAID Step Four: Diffusing Anger During the Initial Approach and Greeting
Observing the Parent
Approaching the Parent
Greeting the Parent
Setting Parameters
Step Four Summary
Step Four Checklist
Questions for Discussion
Putting the RAID Approach to Work
Mrs. Winslow
Mrs. Cananski
Questions for Discussion
Issues, Questions, and Installation
The Worst-Case Scenario ... and After
After the Confrontation
I Gotta Unload: The Importance of Debriefing
Questions for Discussion
Four Great Questions
What If a Parent Becomes Aggressive and a Student Is in the Vicinity?
What If a Parent Confronts a Staff Member Off Campus?
Which Staff Member Plays the Most Important Role in the RAID Approach?
How Do You Handle a Parent When He or She Returns to the School?
Questions for Discussion
Traumatic Stress Reactions Questionnaire
Facilitator's Guide
Who Should Use This Guide?
Who Should Receive a "RAID Approach" In-Service?
When Should The RAID Approach Be Installed?
How This Guide Is Organized
What Materials Are Necessary?
Materials for Facilitators
Materials for Participants
Introduce the Issue of Parental Aggression
Identification of Previous Staff Interactions With Aggressive Parents
Identify the Possible Effects of Parental Aggression on School Personnel
Establish the Value of a Multidisciplinary Approach to Parental Aggression
Introduce the RAID Approach
Explain Step One: Recognizing the Potential for a Volatile Encounter
Explain Step Two: Assessing Your Ability to Emotionally Handle the Situation
Explain Step Three: Identifying Your Advantages
Explain Step Four: Diffusing Parent Anger During the Initial Approach and Greeting
Solicit Feedback Regarding the RAID Approach
Identify Roles and Responsibilities
Discuss Worst-Case Scenarios
Establish a Debriefing Mechanism