Business Process Management Practical Guidelines to Successful Implementations

Name: Business Process Management Practical Guidelines to Successful Implementations
Price: 6.78 USD
Availability: InStock
ISBN: 9780750686563

ISBN-10: 0750686561

ISBN-13: 9780750686563

Edition: 2nd 2008 (Revised)

Authors: John Jeston, Johan Nelis, Tom Davenport

List price: $51.95

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Description:

Business Process Management: Practical Guidelines to Successful Implementations provides organizational leadership with an understanding of Business Process Management and its benefits to an organization. This is an easy-to-use, easy-to-read guide that provides a practical framework, complete with a set of tools and techniques, to successfully implement Business Process Management projects. In addition, it features vital organizational perspectives that not only provide an overall view of BPM and the move towards a process-centric organization, but also reveal how to embed BPM within an organization to ensure a continuous business process improvement culture. * A proven step-by-step…

Book details

List price: $51.95
Edition: 2nd
Copyright year: 2008
Publisher: Routledge
Publication date: 3/10/2008
Binding: Paperback
Pages: 504
Size: 9.75" wide x 7.50" long x 1.00" tall
Weight: 2.134
Language: English

John Jeston, currently a Lead Consultant at TouchPoint BPM practice, is a former CIO, HR Director and has over 30 years experience consulting, training and coaching on BPM, BPR, project management and outsourcing. John has been speaking and teaching on BPM since 1999 and is an author and course director of a distance BPM learning program. Johan Nelis is also a Lead Consultant at TouchPoint BPM practice, he has specialised for the last 15 years in the implementation of BPM, strategic alignment and coaching in Australia, the Netherlands and Asia. Johan co-founded the successful Dutch BPM Forum, gives presentations and workshops on BPM and is author of two distance BPM learning programs



Introduction



Frequently asked questions


How to demystify BPM


What is Business Process Management(BPM)?


Why is it important to improve business processes before automating them?


When should you do BPM?


What are the main drivers and triggers?


Who should be involved in BPM?


Why are organizational strategy and process architecture important in a BPM implementation?


How do you sell BPM technology to the organization?


What are the critical success factors in a BPM project?


What are the critical implementation aspects of a BPM solution?


Why do you need a structured approach to implementing BPM?



The Framework



Framework overview


Guidelines of how to use the Framework


Organization Strategy phase


Process Architecture phase


Launch Pad phase


Understand phase


Innovate phase


People phase


Develop phase


Implement phase


Realize Value phase


Sustainable Performance phase


Essentials Introduction


Project Management


People Change Management


Leadership



BPM and the organization


BPM Maturity


Embedding BPM within the organization



Appendices?tools and techniques


Appendices


Bibliography