Developing Knowledge-Based Client Relationships Leadership in Professional Services
Edition: 2nd 2005 (Revised)
List price: $54.95
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Description: This text provides an exploration of the importance of information and knowledge in business transactions and client relationships. It presents a theoretical framework, case studies and examples.
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All the information you need in one place! Each Study Brief is a summary of one specific subject; facts, figures, and explanations to help you learn faster.
List price: $54.95
Copyright year: 2005
Publication date: 7/27/2011
Size: 6.00" wide x 9.00" long x 1.00" tall
|Preface to the Second Edition|
|Preface to the First Edition|
|Leading Your Clients: Developing Knowledge-Based Client Relationships|
|The Future of Professional Services: Differentiation in Rapidly Changing Industries|
|Adding Value with Knowledge|
|Adding Value to Information: From Information to Knowledge|
|Adding Value to Client Decision Making: Better Strategic, Line, and Portfolio Decisions|
|Adding Value to Client Capabilities: Enhancing Processes and Skills|
|Enhancing Client Relationship Capabilities: Implementing Key Client Programs|
|Relationship Channels: Implementing Communication Portfolios|
|Firm-wide Relationship Management: Structuring Client Contact|
|Leading Relationship Teams: Creating Consistent Communication|
|Cocreating Value: Building Partnerships and Developing Knowledge|
|Value-Based Pricing: Implementing New Revenue Models|
|Taking Action: Leading Your Clients in the Knowledge Economy|
|The Nature of Mental Models: How People Acquire Knowledge|