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Foreword: Seek'em (CIKM), A Recipe for Executive Success | |
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Foreword: Knowledge Wealth and Competitive Intelligence | |
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Acknowledgments | |
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Introduction | |
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Knowledge Meets Intelligence | |
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Generating Competitive Capital | |
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Knowledge in the Firm: Managing Intellectual Capital | |
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Competitive Intelligence: Finding What You Need, Using What You Know | |
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So Now That We Have All of This Information, What Do We Do With It? | |
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A Simple Solution: The CIS and Shadow Teams | |
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From Knowledge to Intelligence with Shadow Teams | |
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Shadow/Intelligence Teams Can Turn Knowledge Into Intelligence | |
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Bringing Together Knowledge Management and Competitive Intelligence | |
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Executive Moment | |
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Turning Knowledge into Active Intelligence | |
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KM and CI: Amplifying the Differences | |
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KM or CI, It's Not "Or" But "And" | |
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And "So What?": Turning Knowledge into Intelligence with Layers of Advantage | |
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Sharing What You Know: A Challenging Oxymoron | |
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Protecting What You Have: "Who's Zooming Whom?" | |
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Final Thoughts | |
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Executive Moment | |
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It's a Risky Business | |
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The Risks of Developing Knowledge Assets in a Competitive Intelligence World | |
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Which SPF Is Right for You? The Art of Balancing Risk | |
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SPF 5: Just in Case, Brilliance as Hit or Miss | |
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SPF 15: Play It Safe, Symbiosis or Dancing with an 800-Pound Gorilla | |
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SPF 30: Protective Cover, Living in a Glass House | |
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SPF 45: Total Block, The Cold War | |
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Intelligence: Knowing When to Change SPF | |
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Executive Moment | |
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Part 1 Wrap-Up: Knowledge Meets Intelligence | |
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Strategy for Shifting Knowledge to Intelligence | |
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Determining an SPF: National Considerations | |
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The Risks of Managing Knowledge Assets: Reprise | |
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An Eclectic Approach | |
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National Innovation Systems | |
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National Factors and Intelligence | |
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National Factors: Constructing a Framework for Strategy | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Determining an SPF: Industry Considerations | |
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Interaction with National Factors | |
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Industries as a Unit of Study | |
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Knowledge Industries | |
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Value Chain Coordination | |
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Competitive Arena | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Determining an SPF: Organizational Considerations | |
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Interaction with National and Industry Factors | |
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Resources | |
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Execution | |
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Competitors | |
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Network Considerations | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Part 2 Wrap-Up: Strategy for Shifting Knowledge to Intelligence | |
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Knowledge to Intelligence Across the Enterprise | |
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Intelligence Across the Enterprise | |
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E-Business | |
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E-Business at Work | |
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E-Business, Knowledge Management, and Competitive Intelligence | |
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The Value Chain | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Intelligence Across the Value Chain: Upstream | |
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The Value Chain: Upstream | |
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KM Risk and Reward: Upstream | |
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CI Risk and Reward: Upstream | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Intelligence Across the Value Chain: Downstream | |
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The Value Chain: Downstream | |
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KM Risk and Reward: Downstream | |
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CI Risk and Reward: Downstream | |
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Value Chain Redux | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Part 3 Wrap-Up: Knowledge to Intelligence Across the Enterprise | |
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A Blueprint for Shifting from Knowledge to Intelligence | |
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Installing the Intelligence Program: Structure | |
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Establishing an Intelligence Framework | |
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Protection: Counterintelligence | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Installing the Intelligence Program: Culture | |
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Social Capital | |
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Leadership | |
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A Fearless Space | |
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Trust | |
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Making It Happen | |
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Across the Network | |
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Back to the SPFs | |
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Summary | |
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Executive Moment | |
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Ethics of Intelligence: Keeping Your Hands Clean | |
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Why Focus on Ethics in Intelligence? | |
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Unethical Behaviors Can Expose a Company to Legal Liability | |
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Unethical Behavior Can Also Damage a Firm's Reputation | |
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Making Ethical Decisions | |
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Code of Ethics | |
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Back to the SPFs | |
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Executive Moment | |
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Part 4 Wrap-Up: A Blueprint for Shifting from Knowledge to Intelligence | |
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Conclusion | |
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References | |
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About the Authors | |
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Index | |