Mastering Statistical Process Control A Handbook for Performance Improvement Using Cases

ISBN-10: 0750665297

ISBN-13: 9780750665292

Edition: 2005 (Handbook (Instructor's))

Authors: Tim Stapenhurst

List price: $67.95
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Mastering Statistical Process Control shows how to understand business or process performance more clearly and more effectively. This practical book is based on a rich and varied selection of case studies from across industry and commerce, including material from the manufacturing, extractive and service sectors. It will enable readers to understand how SPC can be used to maximum effect, and will deliver more effective monitoring, control and improvement in systems, processes and management. The common obstacle to successful use of SPC is getting bogged down with control charts, forgetting that visual representation of data is but a tool and not an end in itself. Mastering SPC demonstrates how statistical tools are applied and used in reality. This is a book that will open up the power of SPC for many: managers, quality professionals, engineers and analysts, as well as students, will welcome the clarity and explanation that it brings to understanding the use and benefit of SPC in a wide range of engineering, production and service situations. Key case studies include using SPC to: 7 Measure quality and human factors 7 Monitor process performance accurately over long periods 7 Develop best-practice benchmarks using control charts 7 Maximise profitability of fixed assets 7 Improve customer service and satisfaction *Shows how your business, process and profitability can benefit from process management and control *SPC is widely used and widely misunderstood. This is the only book to take an applications based approach to SPC *Ideal for managers, process engineers and quality personnel in both manufacturing and service sectors, as well as students ofmanagement, statistics, operations research, MBAs and Six Sigma candidates
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Book details

List price: $67.95
Copyright year: 2005
Publisher: Routledge
Publication date: 6/21/2005
Binding: Paperback
Pages: 496
Size: 7.00" wide x 9.75" long x 1.25" tall
Weight: 1.892
Language: English

Using & interpreting control charts
The old way: how & why moving averages mislead management
Case Studies: Accounting for human error
Measuring quality & human factors
Measuring process performance accurately
Application of control charts to benchmarking
Coping with trends
How to draw two metrics on the same chart
Analysing production data
Celto-Styrocell case study
Training analysis using SPC
Using charts to maximise usage
Analysis of incidents
Exam results
Teaching people to draw control charts
Plotting the results of consecutive phases on a single chart
Budget vs actual plotting
Using charts to improve customer service
Estimating the cost of poor performance
Methods of sampling in complex systems
SPC in context: SPC, Six Sigma & Quality Management
The Basics of SPC
Constructing charts
Interpreting charts
Examples & exercises
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