| |
| |
| Acknowledgements | |
| |
| |
| How to use this book | |
| |
| |
| |
| How coaching and mentoring support reflective learning | |
| |
| |
| |
| The revised situational framework | |
| |
| |
| Ownership (from right to left) | |
| |
| |
| Learning outcome (from bottom to top) | |
| |
| |
| The four quadrants | |
| |
| |
| Performance | |
| |
| |
| Engagement | |
| |
| |
| Developmental approach | |
| |
| |
| Systemic approach | |
| |
| |
| The prevailing discourse | |
| |
| |
| The power horizon | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Learning theories for coaching and mentoring | |
| |
| |
| Deep and surface learning | |
| |
| |
| Single and double loop learning | |
| |
| |
| Emotion in learning | |
| |
| |
| Immunity to change and defensive reasoning | |
| |
| |
| Psychological principles of learning | |
| |
| |
| Learning and the body | |
| |
| |
| Learning as a social activity | |
| |
| |
| Learning ownership and autonomy | |
| |
| |
| Individual learning and the organization | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Reflective dialogue and learning | |
| |
| |
| Stages of learning | |
| |
| |
| Reflection and reflective dialogue | |
| |
| |
| Chapter summary | |
| |
| |
| |
| What is the difference between coaching and mentoring? | |
| |
| |
| |
| What is mentoring? | |
| |
| |
| Performance mentoring | |
| |
| |
| Engagement mentoring | |
| |
| |
| Developmental mentoring | |
| |
| |
| Barriers, obstacles and myths in mentoring | |
| |
| |
| Chapter summary | |
| |
| |
| |
| What is coaching? | |
| |
| |
| Performance coaching | |
| |
| |
| Engagement coaching | |
| |
| |
| Developmental coaching | |
| |
| |
| The systemic quadrant | |
| |
| |
| Transcultural issues in coaching | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Mentoring models | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Coaching models | |
| |
| |
| Performance and engagement coaching models | |
| |
| |
| An engagement model | |
| |
| |
| Developmental models | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Coaching or mentoring in each quadrant | |
| |
| |
| |
| Performance | |
| |
| |
| Skills in the performance quadrant | |
| |
| |
| Receiving performance coaching or mentoring - what can help? | |
| |
| |
| Programmes in the performance quadrant | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Engagement | |
| |
| |
| Skills in the engagement quadrant | |
| |
| |
| Engagement programmes | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Development | |
| |
| |
| Skills in the developmental quadrant | |
| |
| |
| Coach or mentor presence | |
| |
| |
| Coach or mentor congruence | |
| |
| |
| Listening | |
| |
| |
| Restatement of client's story | |
| |
| |
| Managing emotion | |
| |
| |
| Socratic questioning | |
| |
| |
| Feedback | |
| |
| |
| Conflict, challenge and confrontation | |
| |
| |
| Immediacy | |
| |
| |
| Reviewing the learning | |
| |
| |
| Development of coaches and mentors and supporting them | |
| |
| |
| Chapter summary | |
| |
| |
| |
| The systemic quadrant | |
| |
| |
| The social life of organizations | |
| |
| |
| Relationships at work | |
| |
| |
| Team coaching | |
| |
| |
| Chapter summary | |
| |
| |
| |
| The Reflective Practitioner: accreditation, ethics, diversity and supervision | |
| |
| |
| |
| Accreditation, ethics and diversity | |
| |
| |
| Accreditation | |
| |
| |
| Ethics | |
| |
| |
| Diversity | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Why supervision? Theory, sources and models | |
| |
| |
| What is supervision? | |
| |
| |
| Models of supervision | |
| |
| |
| Group supervision | |
| |
| |
| Chapter summary | |
| |
| |
| |
| Conclusion | |
| |
| |
| |
| The coaching contract, records and review | |
| |
| |
| Development plan for coaching client | |
| |
| |
| Coaching review | |
| |
| |
| Personal action plan for clients | |
| |
| |
| Coaching record | |
| |
| |
| |
| Mentoring contract and review | |
| |
| |
| Sample mentoring agreement | |
| |
| |
| Mentoring review | |
| |
| |
| |
| Examples of ground rules | |
| |
| |
| |
| Company mentoring | |
| |
| |
| An extract from a mentor manual provided for a corporate programme in the retail industry | |
| |
| |
| |
| Group dynamics for supervision and team coaching | |
| |
| |
| |
| Evaluation documents for coaches and mentors | |
| |
| |
| Questionnaire for coaching clients | |
| |
| |
| Learning outcome questionnaire for coaching or mentoring clients | |
| |
| |
| Quality assurance questionnaire for coaching clients | |
| |
| |
| Coaching evaluation form | |
| |
| |
| References | |
| |
| |
| Index | |