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Facilitating Reflective Learning Coaching, Mentoring and Supervision

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ISBN-10: 0749465077

ISBN-13: 9780749465070

Edition: 2nd 2012

Authors: Anne Brockbank, Ian McGill

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Description:

This book offers answers by describing the different theoretical models available for coaching and mentoring and by looking at how these models are applied in practice. Robust theory is backed up by practical advice and numerous practical exercises, case studies, templates - including a Training Workshop template - learning partner handouts and a questionnaire for selecting prospective mentors are included. Advice is also included on sensitive areas such as the boundary between mentoring or coaching and therapy, and the desirability of supervision and codes of practice.
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Book details

Edition: 2nd
Copyright year: 2012
Publisher: Kogan Page, Limited
Publication date: 7/3/2012
Binding: Paperback
Pages: 336
Size: 6.25" wide x 9.25" long x 0.75" tall
Weight: 1.144
Language: English

Anne Brockbank is a learning and development consultant and EMCC Master Practitioner, working with clients in a range of public and private enterprises. She is a visiting lecturer at City University and co-author with Ian McGill of Facilitating Reflective Learning in Higher Education and The Action Learning Handbook.?

Ian McGill is a development consultant working with senior managers and staff in government agencies, higher education, and the private sector. He is the co-author of The Action Learning Handbook.

Acknowledgements
How to use this book
How coaching and mentoring support reflective learning
The revised situational framework
Ownership (from right to left)
Learning outcome (from bottom to top)
The four quadrants
Performance
Engagement
Developmental approach
Systemic approach
The prevailing discourse
The power horizon
Chapter summary
Learning theories for coaching and mentoring
Deep and surface learning
Single and double loop learning
Emotion in learning
Immunity to change and defensive reasoning
Psychological principles of learning
Learning and the body
Learning as a social activity
Learning ownership and autonomy
Individual learning and the organization
Chapter summary
Reflective dialogue and learning
Stages of learning
Reflection and reflective dialogue
Chapter summary
What is the difference between coaching and mentoring?
What is mentoring?
Performance mentoring
Engagement mentoring
Developmental mentoring
Barriers, obstacles and myths in mentoring
Chapter summary
What is coaching?
Performance coaching
Engagement coaching
Developmental coaching
The systemic quadrant
Transcultural issues in coaching
Chapter summary
Mentoring models
Chapter summary
Coaching models
Performance and engagement coaching models
An engagement model
Developmental models
Chapter summary
Coaching or mentoring in each quadrant
Performance
Skills in the performance quadrant
Receiving performance coaching or mentoring - what can help?
Programmes in the performance quadrant
Chapter summary
Engagement
Skills in the engagement quadrant
Engagement programmes
Chapter summary
Development
Skills in the developmental quadrant
Coach or mentor presence
Coach or mentor congruence
Listening
Restatement of client's story
Managing emotion
Socratic questioning
Feedback
Conflict, challenge and confrontation
Immediacy
Reviewing the learning
Development of coaches and mentors and supporting them
Chapter summary
The systemic quadrant
The social life of organizations
Relationships at work
Team coaching
Chapter summary
The Reflective Practitioner: accreditation, ethics, diversity and supervision
Accreditation, ethics and diversity
Accreditation
Ethics
Diversity
Chapter summary
Why supervision? Theory, sources and models
What is supervision?
Models of supervision
Group supervision
Chapter summary
Conclusion
The coaching contract, records and review
Development plan for coaching client
Coaching review
Personal action plan for clients
Coaching record
Mentoring contract and review
Sample mentoring agreement
Mentoring review
Examples of ground rules
Company mentoring
An extract from a mentor manual provided for a corporate programme in the retail industry
Group dynamics for supervision and team coaching
Evaluation documents for coaches and mentors
Questionnaire for coaching clients
Learning outcome questionnaire for coaching or mentoring clients
Quality assurance questionnaire for coaching clients
Coaching evaluation form
References
Index