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| Acknowledgements | |
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| About the authors | |
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| Foreword | |
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| Introduction | |
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| The individual at work | |
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| What makes people do things?: Maslow's hierarchy of needs | |
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| How can we become more engaged with work?: Flow | |
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| How can people develop their self-awareness?: Mindfulness | |
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| Helping others to set goals: The Grow model | |
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| How can people learn to become more optimistic?: Learned optimism | |
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| Why did they do that?: Attribution theory | |
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| How can we make sense of who we are?: Personality trait and type theory | |
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| How does psychological testing work?: Psychometrics | |
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| How do we think about others thinking?: Theory of mind and emotional intelligence | |
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| How can we manage our negative thinking?" Cognitive behavioural model | |
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| How can job performance be accurately and fairly assessed?: Behaviourally anchored rating scales (BARS) | |
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| How do people cope with change?" Phases of change models | |
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| How do we understand different types of people?: Myers-Briggs Type Indicator (MBTI) | |
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| How do we know if someone is telling us a lie?: Facial displays | |
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| How can people understand and build on their strengths?: Values in Action Inventory of Strengths (VIA-IS) | |
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| What can employers do to improve the mood and commitment of their staff?: Psychological capital | |
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| How to help people cope well with change: Three phases of transition | |
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| Where does motivation come from?: Self-determination theory | |
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| How can we rely on psychometric tests?: Reliability and validity | |
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| How can people change their behaviours?: Transtheoretical Model of Change | |
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| How do people positively handle trauma?: Post-traumatic growth theory | |
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| How can people develop their capacity to cope with adversity?: Resillience | |
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| Team effort | |
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| Do people work harder if you give them more attention?: The Hawthorne effect | |
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| Do the assumptions that managers have about people affect how they do their work?: Theory X and Theory Y | |
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| Do groups always make the best decisions?: Groupthink | |
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| What behaviours improve team performance?: Belbin team roles | |
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| Does an attractive communicator influence our decision making?: Attractiveness theory | |
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| How to use goal setting to enhance performance: Goal-setting theory | |
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| Why do people obey authority figures even when they are being asked to do something they know is wrong?: Obedience to authority theory | |
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| How can you select the best candidate at an interview?: Behavioural interviewing | |
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| How do people make up our minds?: Majority and minority influence | |
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| How can we positively help people and teams change?: The Skilled Helper Model | |
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| How does shift work impact on how well people do their work?: Circadian rhythms and performance at work | |
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| How do groups develop to become effective?: Tuckman's group development | |
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| How can you ensure everyone makes a fair contribution to team goals?: Social loafing theory | |
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| How do you get good outcomes for both sides in a negotiation?: Best alternative to a negotiated agreement (BATNA) | |
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| How do I make decisions in a complex world?: Cynefin complexity model | |
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| How can we specify the behaviours required to perform a task well?: Critical incident technique | |
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| Organizations | |
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| How useful are positive emotions?: Broaden-and-build theory of positive emotions | |
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| What can organizations do to transform the way they think and act?: Appreactive inquiry | |
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| How do people's expectations of their employers affect the way they work?: Psychological contract | |
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| What can you do to make training a good investment?: Social learning theory | |
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| How do I take account of the forces for and against change?: Force field analysis | |
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| How can you make a workplace fair?: Organizational justice | |
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| How do you tackle difficult people at work?: Managing difficult people | |
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| How do people really make decisions?: The bounded rationality model of decision making | |
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| How can good conversations change organizations?: Conversational approaches to change | |
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| How can metaphors help managers change their organizations?: Organizational metaphors | |
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| How can you make work less stressful?: The vitamin model of stress | |
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| What can we do to make our writing more readable?: FOG Index of Readability | |