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| List of figures | |
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| List of tables | |
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| About the author | |
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| Acknowledgements | |
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| Introduction | |
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| The learning and development cycle | |
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| Learning needs analysis | |
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| Understanding learning, development, education and training | |
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| L&DNA grids | |
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| Identifying organizational learning needs: a step-by-step approach | |
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| Performance analysis quadrant | |
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| The learning curve | |
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| Bloom's taxonomy of learning domains | |
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| Informal and non-formal learning | |
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| Kolb's experiential learning cycle | |
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| Honey and Mumford's learning styles | |
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| Rose's learning styles | |
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| Overcoming barriers to learning | |
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| Johari window | |
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| How to develop a learning culture | |
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| How to develop a learning organization | |
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| The learning value chain | |
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| Accelerated learning | |
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| Emotional intelligence | |
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| Gardner's multiple intelligences | |
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| Neuro-linguistic programming | |
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| Knowledge management: distinguishing, data, information and knowledge | |
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| The five aspects of talent management | |
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| The talent web | |
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| The succession planning cycle | |
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| Devising and using standards of competence | |
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| Board-level development: a needs audit | |
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| Learning methods and styles grid | |
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| Learning methods choice matrix | |
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| Planning learning | |
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| The six essential elements of a learning strategy | |
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| Using the learning and development cycle to plan learning interventions | |
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| A step-by-step guide to planning a learning event | |
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| Personal development planning | |
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| Using different approaches to earning and development | |
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| Criteria for choosing a learning approach | |
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| A checklist for procuring learning services | |
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| Outsourcing versus insourcing | |
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| The four phases of knowledge management | |
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| The three component parts of e-learning | |
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| The five models of e-learning | |
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| The route map model for e-learning design | |
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| A classification of e-learning technologies | |
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| What to look for in a digital learning platform | |
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| Checklist- 10 things to look out for when dealing with e-learning vendors | |
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| What to look for in a learning and development consultant | |
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| What to look for in learning materials | |
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| Working with union learning representatives | |
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| Using qualifications | |
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| Reference list of learning and development methods | |
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| Implementing learning | |
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| Icebreakers | |
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| Coaching - tips and pitfalls | |
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| Facilitation - tips and pitfalls | |
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| Lecturing - tips and pitfalls | |
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| How to mentor someone | |
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| How to organize work-based learning | |
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| Guided practice | |
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| Putting together action learning sets | |
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| Setting up a community of practice | |
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| The seven pillars of a corporate university | |
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| Preparing a lesson plan | |
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| Preparing to deliver a course: a checklist | |
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| Tips for team teaching | |
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| 360-degree feedback | |
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| Psychometric instruments for development rather than assessment | |
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| Innovative approaches to learning | |
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| Using storytelling in learning and development | |
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| Games, and learning through play | |
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| Simulation | |
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| Volunteering-based learning | |
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| Development centres | |
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| Assessing and recording competence | |
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| Learning logs and contracts | |
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| Guided reading | |
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| Appreciative inquiry | |
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| Networking via professional bodies | |
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| Outplacement services | |
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| Blended learning models | |
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| Social networking and collaborative tools | |
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| Checklist for setting up a learning centre | |
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| Evaluating learning | |
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| Costing learning | |
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| Assessing learning | |
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| Talent managemen and development: the GE nine box model | |
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| Quality management of learning: the diamond model | |
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| Applying quality management tools to learning | |
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| Making a business case for learning and development | |
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| Internal marketing of learning and development | |
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| How to get value from a corporate university | |
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| How to get value from learning consultants | |
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| Evaluation: how to recognize and when to use the main methods | |
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| Kirkpatrick's four levels of evaluation | |
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| Producing an evaluation sheet | |
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| Measures in evaluating learning | |
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| CIPD partnership of learning model | |
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| Evaluation metrics | |
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| Calculating return on investment | |
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| Evaluation: return on expectations | |
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| Six Sigma for learning and development | |
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| Balanced scorecard for learning and development | |
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| E-learning: the impact matrix | |
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| Evaluation: total value add | |
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| You | |
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| Index | |