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How to Manage People

ISBN-10: 0749452412

ISBN-13: 9780749452414

Edition: 2008

Authors: Michael Armstrong

List price: $17.95
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Description:

How to Manage People is a practical new book from bestselling author Michael Armstrong. A distillation of all his knowledge and experience, it provides advice to managers and team leaders on how to manage people in their teams, getting the best results from them and dealing with any people problems that may arise. Many managers have to do their job without HR advice, and this book is designed to meet the needs of this group in particular. It covers every aspect that involves getting things done through people, including: leadership, motivating people, team building, delegating, interviewing, managing performance, developing and rewarding people, managing change, and handling people problems. Concise yet comprehensive, How to Manage People provides support for every front line manager who wants to get the best results from their staff.
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Book details

List price: $17.95
Copyright year: 2008
Publisher: Kogan Page, Limited
Publication date: 6/1/2008
Binding: Paperback
Pages: 168
Size: 5.50" wide x 8.50" long x 0.50" tall
Weight: 0.528
Language: English

Born in 1966, Walton Golightly hails from Durban, KwaZulu-Natal - on the doorstep of what used to be the Zulu Kingdom. The People of the Sky is his third novel, and the final instalment in the Amazulu trilogy.Michael Armstrong is a Companion and former Chief Examiner of the Chartered Institute of Personal Development (CIPD), joint managing partner of e-reward and an independent management consultant. He is the author of several best-selling HR titles including Armstrong's Handbook of Human Resource Management Practice, Armstrong's Handbook of Reward Management Practice, Armstrong's Handbook of Performance Management, Strategic Human Resource Management and Armstrong's Handbook of Management and Leadership

Introduction
What managers do
Managerial effectiveness
Attributes of successful managers
Key aspects of management
Leadership
What leadership involves
Leadership styles
What makes a good leader?
Developing leadership skills
Assessing leadership skills
Leadership checklists
Motivating people
Motivation defined
The process of motivation
How motivation takes place
Motivation theories
The key messages of motivation theory
Approaches to motivation
Engagement
Organizing
The process of organizing
Aim
Organizational guidelines
Job design
Developing role profiles
Team building
What is a team?
What are the characteristics of teams?
What are the factors that contribute to team effectiveness?
How should team performance be assessed?
How should team performance reviews be conducted?
What needs to be done to achieve good teamwork?
Delegating
What is delegation?
What are the advantages of delegation?
What are the difficulties of delegation?
Approaches to delegation
How good a delegator are you?
Selection interviewing
The nature of a selection interview
The content of an interview
Preparing for the interview
Planning the interview
Interviewing techniques
Assessing the data
Managing performance
The process of managing performance
Performance planning
The continuing process of managing performance
Formal review meetings
Conducting a performance review meeting
Performance review skills
Helping people to learn and develop
Conditions for effective learning
Self-managed learning
Formal learning
Informal learning
How you can promote learning and development
Rewarding people
Reward systems
Approaches to rewarding people
Fixing grades and rates of pay
Reviewing pay
Managing without a reward system
Managing change
Approaches to managing change
Resistance to change
Handling people problems
Absenteeism
Disciplinary issues
Handling negative behaviour
Handling poor timekeeping
Dealing with underperformers
References
Index